The team are cheerful, sympathetic, thoughtful and utterly reliable.
Kate F (Daughter of Client)
The Right at Home carers are diamonds.
Sue W (Daughter of Client)
absolutely excellent. The team were professional, kind, caring, empathetic and extremely supportive
Wendy M (Daughter of Client)
Right at Home (Reading & Wokingham District) has a Review Score of 9.9 (9.949) out of 10, based on 10 reviews in the last 2 years. Over all time Right at Home (Reading & Wokingham District) has 40 reviews.
Review from Jacqueline S (Niece of Client) published on 24 November 2020
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Reply from Kevin Lancaster, Managing Director/Owner at Right at Home (Reading & Wokingham District)
Hi Jacqueline, thanks so much for those lovely comments, which I know the caregivers who visit your uncle will find very touching and motivating. He is a wonderful chap and it really is a pleasure for all of us to spend time with him, and do our little bit to help him out. A perfect gent.
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Review from Sarah W (Daughter of Client) published on 21 August 2020
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Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Sarah - thanks so much for your lovely feedback. We are all tremendously proud to be able to support you, your dad and your uncle, and I know the team members involved will be touched when they see your generous comments. Our aim as a team is to support our clients and their families just as we would expect our own loved ones to be supported, so I am pleased that you feel we have been achieving this for you all.
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Review from Marion B (Friend of Client) published on 19 August 2020
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Reply from Kevin Lancaster, Managing Director/Owner at Right at Home (Reading & Wokingham District)
Hi Marion, thanks for taking the time to write your feedback here, and your generous comments. It's always great to hear from friends of our clients to get a different perspective on how well our team is supporting them. I am pleased that you are pleased that we are doing a good job too!
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Review from H C (Client) published on 3 August 2020
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Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Thanks so much for your lovely feedback about your caregivers. I will be sure to let them all know that you have taken the time to send in a review - I know they will all be very proud that their dancing skills have also been reviewed positively!
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Review from Alison D (Daughter of Client) published on 30 June 2020
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Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Hi Alison. Thanks for your very kind comments about our team and their care for your dad. We are all very fond of him and enjoy our visits with him - a real gent, with a great sense of humour. Really pleased also that you and the family get comfort from being able to see all the notes via the secure phone app, wherever you are.
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Review from Michael R (Son of Client) published on 15 April 2020
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Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Hello Mike,
Thanks so much for your review and kind comments - your feedback is great to hear, and the caregivers on our team who support your mum will love reading it too, as they all really enjoy their visits with her. Just this morning one of the team helped your mum do a video call with us in the office, and we had a lovely laugh together (though I'm not entirely convinced she could hear us!) - great to see her in such a positive mood despite the current lock-down. We're very pleased to be there for her and to give you and the rest of your fab family the peace of mind that we are too. Thanks again for the feedback - really good of you to take the time...
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Review from Margaret W (Niece of Client) published on 27 January 2020
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Hi Margaret
Thank you so much for writing in with your feedback. It's our pleasure to look after your uncle, and the members of our team that visit him often tell me about the fun and laughter in your home. He also impresses them with his encyclopedic knowledge of the local area!
I'll be sure to pass on your comments to his friends here at Right at Home, who I know will also be proud to read them.
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Review from L B (Client) published on 6 November 2019
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Thank you for your lovely feedback. I am very proud that you are so happy with our service and have developed such a great relationship with your Right at Home CareGivers. I will be pleased to make sure they all know that you have taken the time to send in a review and have been so complimentary about them.
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Review from Gail H (Daughter of Client) published on 14 May 2019
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Hi Gail
Thanks so much for your very generous comments about our lovely team and the support we were able to provide your mum after her accident.
I am very proud of the team of course and know how much they will appreciate that you took the time to write such nice things about them here. Your mum and dad were an absolute pleasure to be with and we are all really pleased that her recovery has been so strong.
Thanks again for choosing Right at Home!
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Review from Anthony C (Client) published on 4 March 2019
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Thank you, Anthony, for your very generous feedback. It's our pleasure to give you the little bit of extra support that helps you to continue to lead such an active independent life. Your team of girls all very much enjoy their visits with you and we're all looking forward to the next decade too! I'll be sure to let your CareGivers know that you took the time to share your thoughts here - they will feel very proud that their work has been so warmly appreciated.
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Review from J R (Daughter of Client) published on 20 September 2018
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Hello JR. It’s very kind of you to have taken the time to send in your feedback and obviously a great relief that you’re able to breathe properly again! It’s a very important part of what we do to not only support our clients, but also make sure that we provide that peace of mind to family and friends who place their trust in our team. The caregivers who visit your mum will be very proud that their work has resulted in such lovely comments, as am I. Thank you.
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Review from Angela B (Wife of Client) published on 2 August 2018
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Angela, what lovely feedback. It makes me incredibly proud when I hear things like this said about our team. We all feel privileged to have been chosen by you and the family to help support your husband. He has made a lasting impression on us - a lovely man. I'm very touched that you took the time to provide your feedback here, as I am sure the rest of the team will be when I pass on your comments. Thank you.
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Review from Neil R (Son of Client) published on 20 June 2018
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Reply from Kevin Lancaster at Right at Home (Reading & Wokingham District)
Thank you Neil for your kind comments. It is our pleasure to help support your mum, and lovely to see how her relationship with her caregiver has developed. We are really pleased that we've been able to do our small part in helping your mum to regain her confidence and enjoy her independence, while also giving you and the family peace of mind that she has someone to rely on for that day-to-day support.
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Review from Bernard G (Husband of Client) published on 9 May 2018
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Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Thanks Mr G for taking the time to send in your feedback. It is our pleasure to support you and your lovely wife. I'll be sure to pass on your thanks to her caregiver who I know very much enjoys her time at your home, and has indeed developed a super relationship with Mrs G.
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Review from Shirley F (Client) published on 3 April 2018
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Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Hi Shirley. Thanks so much for taking the time to send in your feedback. I am really pleased that you are so happy with the service our team is providing, and extra proud that you're so willing to recommend us to your own family and friends - there is no better testimonial!
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Review from Gwenda W (Client) published on 3 April 2018
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Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Gwenda, thanks so much for sending in your feedback. I am very pleased that you are happy with the service, and I know from talking to our lovely team how much they enjoy spending time with you. I'll be sure to let them all know that you've been so kind with your comments.
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Review from Maureen W (Client) published on 28 March 2018
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Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Hi Maureen.
Thanks so much for taking the time to provide your feedback - I am really pleased that you are so happy with the support we are providing for you.
As you know, we put a lot of effort into hiring great caregivers and giving them the training and support they deserve so that in turn they can provide the best care. It's heartwarming every time I hear feedback like yours that this approach is indeed resulting in excellent quality care.
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Review from Keith S (Client) published on 27 March 2018
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Reply from Kevin Lancaster, Owner/Managing Director at Right at Home (Reading & Wokingham District)
Thank you, Keith, for your kind comments. We really value your feedback and are very proud that you chose Right at Home to support your mum.
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Review from Irene T (Client) published on 13 February 2018
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Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Wow - thanks for your very kind remarks Irene. It was a pleasure to support you while you needed a little help, and our caregivers all very much enjoyed their time with you. Of course, feel free to give us a call if you ever need a helping hand in the future.
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Review from Paul (Husband of Client) published on 14 December 2017
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Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Thanks Paul
It was a pleasure to meet you and your lovely wife, and be able to provide the support and peace-of-mind that you were looking for.
When the team learned that your original plans had not worked out at such short notice, we could only imagine the disappointment you both must have been feeling. Everyone pulled together and did their bit, determined to do everything we could to make sure that you could both enjoy the party after all. So proud that we got Cinderella to the ball!
We are all really pleased to have been able to make a difference, and to have such positive feedback from you makes it even more special. I'll be sure to let your caregiver know how much she was appreciated.
All the best, and a Merry Christmas of course, from all of us at Right at Home
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The Review Score of 9.9 (9.949) out of 10 for Right at Home (Reading & Wokingham District) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for Right at Home (Reading & Wokingham District) is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) ) ÷ 59 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Reading & Wokingham District) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Response by Right at Home (Reading & Wokingham District) to this inspection report
Rated by CQC as Outstanding for Caring.
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Job Title: Owner & Managing Director
Joined: 2017
From our office in the lovely Berkshire village of Twyford, Right at Home Reading & Wokingham District has a simple objective: to deliver the best possible, high quality care & support for our clients, in order to make a real difference every day to their lives.
We have a fabulous team of CareGivers who are dedicated to ensuring that our clients can live safely and happily in their own homes, with the dignity and respect that they deserve. We offer a premium service through a combination of recruiting, rewarding and retaining great staff, providing comprehensive training, and being sure to match our CareGivers to client interests and personalities.
Your CareGivers will be personally introduced to you, and given plenty of time to travel to your home. We carefully schedule, to ensure that every care call is a minimum of one hour, so that we can maximise the value of the visit with the aim of improving, not just maintaining, your quality of life. You, your family and your friends can relax knowing that you are in safe hands.
From our base in Twyford we provide support across our region, including Wokingham, Finchampstead, Aborfield, Shinfield, Woodley, Earley, Sonning, Charvil, Twyford, Ruscombe, Hurst, Shurlock Row and Waltham St Lawrence.
If you, or a loved one, requires companionship or any care or support, please get in touch with our friendly team. We’re here to help and would love to hear from you.
Job Title: Registered Care Manager
Joined: 2018
Leisa has been working in care for more than 26 years and joined Right at Home soon after we opened our Twyford office, in early 2018, first as an outstanding CareGiver, then as our Quality Manager, and now as our highly respected Registered Care Manager.
Leisa has a level 5 QCF in Health and Social Care and is a specialist in working with clients living with Dementia. As a Dementia Champion, Leisa is also able to deliver Dementia Friends training on behalf of the Alzheimers Society, helping people in our community better understand how to support those living with dementia. Leisa is a member of the Right at Home UK Registered Managers Advisory Council, a small group of experienced RMs from across the country who work closely with the National Office Quality and Compliance experts to help develop best practices across the Right at Home network of offices.
In addition, Leisa leads the training for our CareGivers, including being a qualified trainer for Medication Administration and Basic Life Support Level 2 certification.
Leisa provides support and mentorship to our lovely CareGivers, helping us maintain the highest standards of care for all our clients, and that best practice is shared across the entire team.
As Registered Care Manager, Leisa has overall responsibility for our Care Team and ensuring that we meet and exceed the standards & regulations that the CQC mandate, and encourage our team of CareGivers to go the extra mile in support of our clients.
Like everyone at Right at Home, Leisa shares a passion for delivering the highest quality home care in the area and works tirelessly to do her bit in making sure we achieve that goal.
Job Title: Recruiter
Joined: 2022
Ruth joined the team in 2022 and is responsible for recruiting into our wonderful team of CareGivers. Ruth is passionate about bringing on board more excellent Care Assistants to make sure we can keep on providing our client base with the first-class service we are known for.
Would you like a job where you make a difference every day? Are you seeking a more flexible way of working to fit your other commitments? Looking for a company where quality, care and companionship come first? If the answer is yes to any of the above, why not consider a career with Right at Home?
Right at Home Reading and Wokingham is a friendly, local homecare provider which recognises that its employees are its greatest asset. We are looking for friendly, reliable, and caring Care Assistants to join our team. You probably already have the skills you need to make a great Care Assistant, but we will teach you everything you need to know with our industry-leading training.
Find our current vacancies
Or give Ruth a call - we'd love to hear from you!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Reading & Wokingham District) to verify any information. View our terms and conditions. Right at Home (Reading & Wokingham District) has a Platinum Service – more info.