Belong at Home Didsbury & Altrincham

178 Palatine Road, Didsbury, Manchester M20 2UW
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9.0 20 Reviews
  • Belong at Home Didsbury & Altrincham, Manchester
Belong at Home Didsbury & Altrincham is an affordable home care service where staff cater to needs.

Staff can assist with general domestic chores and help you to attend appointments or go out for leisure. Staff have expertise in supporting people with dementia and can promote your general well-being.

Areas covered: Covering Altrincham, Bowdon, Didsbury, Hale, Hale Barns, Sale, and Timperley.

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Care Provided by Belong at Home Didsbury & Altrincham

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Emma Gorton (Team Leader)

Funding & Fees Guide for Belong at Home Didsbury & Altrincham

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £24.75 for 30 minutes
    •   £31.13 for 45 minutes
    •   £37.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Didsbury & Altrincham Reviews (20)

9.0

Belong at Home Didsbury & Altrincham has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Belong at Home Didsbury & Altrincham has 20 reviews.

Overall Experience

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Review from A C (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home has been wonderful in helping us as a family to support Mum in her own home after her dementia diagnosis. That is what she herself wanted and we feel so lucky to have found Belong. The caring and well-trained team is incredibly dedicated, creative, kind and resourceful. I have no hesitation
at all in recommending them to others and know they will always have Mum’s best interests and those of her family at heart.

Reply from Emma Gorton, Area Manager at Belong at Home Didsbury & Altrincham

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our daycare service a valuable way of helping to support your mum. Thanks again for choosing Belong at Home Didsbury; it's a pleasure to have your e.g. Mum with us.


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Review from N C (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home provides our family member with excellent care. We had to use other providers as well until recently, as we needed more cover than Belong could provide, and they were all awful and we didn't feel we could trust them to give medication, follow basic instructions or even turn up. Belong
has always been reliable, communicative and flexible. We feel like our family member is getting a very high standard of care and we trust Belong to do everything we need, enabling our family member to stay at home and have as good a quality of life as possible. The carers are all lovely, well-trained, and genuinely care about our family member. They make a lot of effort to do things with our family member to support them and stimulate them, whilst making them fun, such as crafting, cooking and walks.

Reply from Emma Gorton, Area Manager at Belong at Home Didsbury & Altrincham

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative's experience at Belong at Home has been so positive, and trust that it will continue to be so. I will make sure your kind words are passed on to the team.


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Review from K C (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate the care that my mum receives highly enough. The team supports her to stay active and happy in her home, supporting her to cook and keep up her artistic interests, always going out of their way to give her the best possible care. We couldn't wish for a better team of carers.

Reply from Emma Gorton, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for such lovely feedback. We are overjoyed to hear your Mum is happy with us and enjoying our services. I will make sure your review is passed on to the Belong at Home Morris Feinmann team.


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Review from A D (Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm always pleased to see my carer. She is very helpful and pleasant to talk to. She is very careful with my shopping and occasionally brings me things that she thinks I might like, even if I haven't ordered them, so it's a lovely surprise. We get on very well together.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

The team at Belong at Home Didsbury & Altrincham would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.


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Review from Heide C (Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers who visit six times a week to assist me with my daily needs. They are always punctual. I love walking and it wakes me up in the morning. The carers are always happy to accompany me for a walk in all weathers, even in the recent snow. They give excellent care and often go above and beyond
what is required from them. On several occasions they have stayed in their own time to make sure I am logged onto my computer for the classes and singing that I do online. Nothing is too much trouble for them to do for me.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for the wonderful review. Our team at Belong at Home are thrilled you appreciate their visits so much.


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Review from Patricia H (Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all my needs are catered for. I feel confident that anything I ask for within reason, will be available. The care is excellent and nothing is too much trouble. One really good feature is the variety of carers, so that I don't get too dependent on one person. Any information I need
I know I can get with ease from the Belong at Home Didsbury & Altrincham team. The carers also look after my two Bengal kittens which makes it feel just like home.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of Belong at Home Didsbury and Altrincham. We are so touched by your kind words and will make sure your comments are shared with the village team.


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Review from I W (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the company of the team that comes to see me. I am always sorry when the time comes for them to leave. I also enjoy the company of the carers when they call in the evening and I feel safe when I have had my evening medication.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

It is a pleasure to look after you and thank you so much for your kind comments, especially at this time. We really appreciate your support. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from William H (Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. They are so kind and obliging and nothing is too much trouble. Their willingness to take me shopping etc is very much appreciated. Altogether very friendly and I am lucky to have them.

Reply from Andrew Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for such lovely feedback. We are overjoyed to hear you are happy with us and enjoying our services. I will make sure your review is passed on to the Belong at Home team. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from S M (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with my care provider is good.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of Belong at Home Didsbury & Altrincham. We are delighted to know that you are happy and that the dedication of our Belong at Home team are making a difference. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from G M (Son of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Setting up the care package was smooth and liaison with the Belong manager, when needed has been positive and constructive. The carers have been punctual and have helped my Mum to gain more confidence. They have encouraged her to improve her diet and have certainly gone the extra mile. For example -
when she had a fall and I was some distance away, they stayed with her while the ambulance staff arrived and assessed her. We have built up a positive and professional relationship. Many thanks.

Reply from Andy Shield at Belong at Home Didsbury & Altrincham

Thank you for taking the time to provide us with this feedback. Our staff will be most touched to read this. We are delighted to hear your experience of Belong at Home Didsbury & Altrincham has been so positive. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from Elizabeth J (Client) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers is excellent. They are very kind, conscientious, courteous and considerate. I enjoy their visits and appreciate the very high standard of their work in caring for me. They go above and beyond in the care they provide to me and do an excellent job. I would definitely
recommend them to any of my friends and family.

Reply from Andy Shield at Belong at Home Didsbury & Altrincham

Thank you very much for taking the time to provide this excellent feedback. It is a privilege to support you and it is crucial to us that we make people's time with us as special and as positive as possible. It will mean a great deal to our Belong at Home team to read your comments and I will make sure they are shared with everyone. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from J C (Son of Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very safe and well looked after by my Belong carer. I look forward to her visit as besides helping me live independently she talks with me and is interested in my life.

Reply from Andy Shield at Belong at Home Didsbury & Altrincham

Thank you for taking the time to provide us with this lovely feedback. We are delighted to know that you are happy with Belong at Home Didsbury & Altrincham and that the dedication of our teams is making a difference. I will make sure your comments are shared with everyone. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from L C (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a relief to have Belong ladies coming into the family home to assist my mother. It gives me the opportunity to have days of my own in the knowledge that mum will have a visit and be able to have a lovely chat and lunch prepared by the team. They have become extended family.

Reply from Andy Shield at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of Belong at Home Didsbury & Altrincham. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Didsbury & Altrincham team to know that this is appreciated.


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Review from J W (Client) assisted by family/friend published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support given by the ladies is beyond expectations. Always prompt. Nothing is too much trouble. Kind and thoughtful. Enjoy chatting and lunch is really tasty. Always look forward to seeing them.

Reply from Andrew Sheild at Belong at Home Didsbury & Altrincham

Thank you for taking the time to review the Belong at Home service. We are delighted to hear that you are overall happy with the service received. Thank you for choosing Belong at Home.


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Review from A W (Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Capable manager dealt with my needs. Her cheerful and friendly approach inspires confidence. My two carers are lively and interesting ladies who got me "back on my feet" with encouragement and walking in all weathers. If required I will not hesitate to contact you again.

Reply from Andy Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of Belong at Home Didsbury & Altrincham. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from J C (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the friendly and supportive assistance given to our Mum. Your ladies were totally reliable and really helped her recovery. Mum looked forward to their visits and enjoyed their company very much.

Reply from Andy Shield at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of Belong at Home Didsbury & Altrincham. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Didsbury & Altrincham.


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Review from Frances W (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is excellent.

Reply from Andrew Sheild at Belong at Home Didsbury & Altrincham

Thank you for taking the time to review our Belong at Home service. We are delighted to hear that you are happy with the service and will share your feedback with the Didsbury team. Thank you for choosing Belong at Home.


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Review from Mary J (Daughter of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to write of the excellent way the whole organisation works to the benefit of my mum. The management side is efficient and there is a feeling of security that all eventualities are covered leaving no surprises to upset my mum. Only a small number of carers are involved with my mum which
serves to minimise any insecurity and confusion she experienced when larger numbers of carers were involved. The carers are reliable and come punctually, again minimising any confusion. They are kind, listen well and treat my mum with all the dignity one would hope for. They follow an agreed plan very thoroughly giving an ordered and comfortable start to the day. They also care and look for opportunities to go beyond that plan and become even more helpful to my mum. The carers have formed a good bond with mum and I am both confident in, and trust, them. My heartfelt thanks go out to them and the organisation that supports them.

Reply from Andrew Shield at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit such wonderful feedback. We are overjoyed to hear your mum is happy with us and enjoying the Belong at Home service. I will make sure your review is passed on to the staff team; they will be delighted to hear that their dedication is making a difference.


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Review from Ellen R (Client) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after very well.

Reply from Andrew Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for taking the time to provide this positive feedback. We aim to maintain high standards at Belong at Home and we are happy to hear that this has been your experience.


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Review from Frances N (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers is outstanding. My mother's needs are assessed and attended to by carers of the highest quality. They are sensitive to change and adapt enthusiastically. They are even-tempered and unfailingly kind. We are very grateful.

Reply from Andrew Shield, Area Manager at Belong at Home Didsbury & Altrincham

Thank you for taking the time to submit your review of our Belong at Home service. We are delighted to hear that you are happy with the service received and will ensure your comments are shared with the team.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Belong at Home Didsbury & Altrincham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Didsbury & Altrincham is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Didsbury & Altrincham is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (4)

Emma

Emma Gorton

Job Title: Belong at Home Team Leader

Detail to follow.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Joined: 2010

Andrew joined the Belong at Home team as a community support worker in 2010 and was appointed to the role of senior community support worker shortly afterwards.


Since then he has been an important part of the community team, responsible for growing the service, whilst focusing on the service's core values to provide a flexible and quality-focused service in the wider community. In 2016 Andrew was awarded the title of 2016 Homecare Worker of the Year finalist at the Great British Care Awards. He has more recently been appointed to the position of area manager and will be responsible for Belong's personalised home care service in the Warrington and Didsbury areas.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Frequently Asked Questions about Belong at Home Didsbury & Altrincham

What Type of Services does Belong at Home Didsbury & Altrincham offer?

Belong at Home Didsbury & Altrincham offers Home Care.

How many Carers does Belong at Home Didsbury & Altrincham employ?

Belong at Home Didsbury & Altrincham employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Didsbury & Altrincham to verify any information. View our terms and conditions. Belong at Home Didsbury & Altrincham has an Enhanced Service – more info.