Maycare Ltd

Unit 30, Vickers House, Priestley Road, Vickers Business Centre, Basingstoke RG24 9NP
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9.5 11 Reviews
  • Maycare Ltd, Basingstoke
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Care Provided by Maycare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Maycare Limited
  • Person in charge
  • Nicola Hurley (Manager)

Funding & Fees Guide for Maycare Ltd

  • Prices

  • Fees are discussed at our meet the needs assessments. Please contact us for more information.
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Maycare Ltd Reviews (11)

9.5

Maycare Ltd has a Review Score of 9.5 (9.514) out of 10, based on 10 reviews in the last 2 years. Over all time Maycare Ltd has 11 reviews.

Overall Experience

  • 7
  • 2
  • 1
  • 1
  • 0

Date Published

11
0
1
10
1

Review from Adrienne D (Wife of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are wonderful.
They are punctual and very efficient, also showing care and consideration towards my husband.
Daily they ensure he is washed, takes his medication and gives his food requirements.
All with dignity and respect.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for such a positive review, we really do value your feedback and are extremely happy to know that you and your husband are happy with the service you both receive. We will always continue to improve in order to meet our service user's needs.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeremy C (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the service was satisfactory. However, in the last few months, it has been very good with carers showing so much understanding care and better reliability. The office staff and sometimes carers will always contact us with any concerns, changes and information when needed.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your honest review, we will continue to improve the service and take all feedback onboard.


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Management

Treated with Dignity

Value for Money

Review from S E (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are so lovely to Mum, it is really appreciated. They are reliable and always have Mum's interest at heart. Mum looks forward to the girls coming. They are a credit to Maycare, we look forward to continuing with care in the new year. Thank you.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your kind review, we are constantly striving to improve the company and will take your review on board.


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Management

Treated with Dignity

Value for Money

Review from R B (Client) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the service was satisfactory. However, in the last few months was very good with carers showing so much understanding care and compassion. Thank you.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your kind and honest review, we are constantly changing and improving our service in order to provide the best possible standard of care and support to our service users and their families.


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Management

Treated with Dignity

Value for Money

Review from Amanda H (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a client for 5 years, and I am very pleased with the care provided for her. The carers are respectful to her needs, friendly and professional. Nothing is too much trouble ensuring my mum has everything she needs.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you so much for your review, it's been a pleasure caring for your mother. We always aim to improve the care and service we provide and we value your feedback.


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Management

Treated with Dignity

Value for Money

Review from G T (Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers we have now treat me with dignity and are very friendly and helpful.
I would not swap any of them. They do a fantastic job.
I would class them all as friends.
They all go above and beyond when required

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your review, we always aim to improve the service that we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie R (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has now been with Maycare for almost 8 years and the level of care Mum receives is excellent, Mum's main carer is amazing, professional, caring, thoughtful and thorough, always going the extra mile, we would be lost without her.
We have no issues with the management/office team, in fact my
brother and I very rarely have to contact them, and if we have, any question/query has been dealt with immediately.
We would have no issue in recommending Maycare as a care provider.

Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you so much for your review, your mum has been with us for a while now and we really value your feedback. We will continue to improve our service and care that we provide. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to commend the carries and management staff who cared for my father during the month of October after he was discharged from the hospital on an end of life pathway. The carriers were kind, and thoughtful and worked with dignity for my father.

Reply from Karina, Care Manager at Maycare Ltd

Thank you so much for your kind review, it was our pleasure to take care of your father.


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Management

Treated with Dignity

Value for Money

Review from Valerie M (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, staff always respectful, friendly and professional. Always willing to go that extra mile. Highly recommended.

Reply from Karina .Ismail, Care Manager at Maycare Ltd

Thank you so much for your kind review. We really do strive to meet the service users' needs and it's nice to know that you are happy with the care you receive.


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Management

Treated with Dignity

Value for Money

Review from Susan M (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all of my carers. They always treat me with respect and dignity. They always do what I ask them to do and nothing is too much trouble for any of them. I would recommend Maycare to anyone.

Reply from Karina .Ismail, Care Manager at Maycare Ltd

Thank you very much for your kind review. It makes us very happy to know that you are happy with the service you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hema K (Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have had several bad experiences with Maycare. I have missed several appointments, including a Covid injection and today a trip to Alton. When they failed to turn up on time I was told they could not cover the period, but the carer said she had not been told I needed an early appointment. So my husband
showered me and I waited. The carer said she would come at a certain time but she did not turn up at all. Thus I am writing this review. I am going to follow this up with my doctors who I am seeing tomorrow morning, which I have been told Maycare will not be late for, and on Friday, in order to change my agency. I did not change them before because the Carers themselves are very good.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Maycare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for Maycare Ltd is calculated as follows: ( (39 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 57 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Maycare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Maycare Ltd

What Type of Services does Maycare Ltd offer?

Maycare Ltd offers Home Care.

How many Carers does Maycare Ltd employ?

Maycare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Maycare Ltd to verify any information. View our terms and conditions. Maycare Ltd has a Basic Service – more info.