Team Carita - Surrey

34 Angus Close, Chessington KT9 2BP
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8.0 6 Reviews
  • Team Carita - Surrey, Chessington
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Care Provided by Team Carita - Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Asa'ah Nkohkwo (Manager)
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Team Carita - Surrey Reviews (6)

8.0

Team Carita - Surrey has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Team Carita - Surrey has 6 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 2

Date Published

6
0
0
1
5

Review from Tara E (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a good experience and was given the same support worker throughout which made my time being supported feel consistent. Was supported with all I asked for and there was good communication and flexibility in changing times if needed overall good experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Promised the earth, the moon and the stars in the assessment, and delivered well below what was pitched. No documentation in place for medication administration at the start of the package, took a week to resolve and have MAR charts brought to my home - they were then filled out incorrectly. No thorough
care plan document at any time, I understand this is a CQC requirement. Staff often falling asleep on waking night shifts. Some staff with poor and disinterested attitudes throughout day shifts. Documentation maintained often contained factual errors/was not signed for or was not chronological. The manager could talk the talk, but couldn't provide his many promises of solid, robust, high-quality care, that met my needs. My personal and sensitive information such as NHS number, DOB, address and medical history was for a while at first, and unbeknownst to me shared on messaging app across a wider group of carers than necessary. No true spot checks were ever carried out.

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Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not use this provider. Sadly, we as a family can not change the outcome, but strongly recommend you look elsewhere. Not to be trusted with care for your loved ones and family. Please question the training and suitability of staff.

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Management

Treated with Dignity

Value for Money

Review from Gavin S (Husband of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The two carers we had were efficient and very supportive in the limited time they were allowed.

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Review from G W (Brother of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are very helpful and have made the process easy.
Care standard was 10/10.
Thank you.

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Management

Treated with Dignity

Value for Money

Review from Caroline S (Daughter of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family have been very impressed with the level of care we have received from Team Carita DCS-Surrey. It is very important that twice a day my father sees the same Carer, who is always so caring and considerate. What has also impressed me is we are involved as a family and we are informed. It
is nice to be able to have regular contact with the Carer and the whole team.

Reply from Dr Asa'ah Nkohkwo at Team Carita - Surrey

Thank you, Caroline, for sharing such a helpful feedback. We are delighted that our nascent trademark "home hub" concept is already having such an impact to your family. We look forward to developing this new concept further with such encouraging feed. Kind regards.


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Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Team Carita - Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Team Carita - Surrey is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Team Carita - Surrey is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Team Carita - Surrey

What Type of Services does Team Carita - Surrey offer?

Team Carita - Surrey offers Home Care.

How many Carers does Team Carita - Surrey employ?

Team Carita - Surrey employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Team Carita - Surrey to verify any information. View our terms and conditions. Team Carita - Surrey has a Basic Service – more info.