Berkeley Home Health Winchmore Hill

49 Station Road, Winchmore Hill, Enfield N21 3NB
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8.0 12 Reviews
  • Berkeley Home Health Winchmore Hill, Enfield
Berkeley Home Health Winchmore Hill provides exclusively tailored visiting care and live-in care services nationwide.

The personalised services are provided as much or as little as necessary, depending on each individual service user's needs and preferences.

Their bespoke live-in care services, delivered by dedicated team members, are provided for 24-hours a day, seven days a week. Visiting care can be provided from as little as one hour a week to several hours daily.

The highly trained team has the ability to care for a wide range of complex needs, including dementia, Multiple Sclerosis, Motor Neurone Disease and more.

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Care Provided by Berkeley Home Health Winchmore Hill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amy Nevard (Branch Manager)

Funding & Fees Guide for Berkeley Home Health Winchmore Hill

  • Prices

  • Visiting Care from £31.20 per hour.
    Live-in Care from £1,533 per week.

  • Mileage costs per visit are charged at 45p per mile calculated as a return journey from our office.

Berkeley Home Health Winchmore Hill Reviews (12)

8.0

Berkeley Home Health Winchmore Hill has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years. Over all time Berkeley Home Health Winchmore Hill has 12 reviews.

Overall Experience

  • 7
  • 2
  • 1
  • 1
  • 1

Date Published

12
0
2
2
10

Review from Peter H (Son-in-law of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is now 102, and has carers three times a day. On the whole, they are very good and provide for his needs. Dealing with the office is fairly easy and the standard of all is reasonable.

Reply from Jodie-Ann Bernard, Care Manager at Berkeley Home Health Winchmore Hill

Thank you so much for taking the time to write a review. We are so pleased to hear that you are happy with the care and support we provided, it really means a lot to our team. It's an honour to have your father-in-law in our life to have first-hand stories of his experiences in both wars. No Book can express it. Thank you. Best Wishes, Berkeley Home Health.


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Review from M B (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Berkeley Home has provided support for our parents in their home for nearly two years now.
The carers have been professional and caring.
Our parents value being able to stay in their home, and we are so grateful that the visits have enabled them to do so.
Extra care was provided when our father
first came out of the hospital, which helped him settle back into life at home.

Reply from Jodie-Ann Bernard, Care Manager at Berkeley Home Health Winchmore Hill

Thank you so much for taking the time to write a review. We are so pleased to hear that you are happy with the care and support we provided, it really means a lot to our team. Best Wishes, Berkeley Home Health.


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Review from L I (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Berkeley homecare provided a very poor service for my mother. When they first took over the care from another agency it was acceptable but gradually became very poor due to the organisation not looking after the staff they inherited resulting in many excellent carers leaving. The CQC rating they are
trading off relates to the previous agency. Do not be fooled, Berkeley is barely adequate. In the last six months of 2022, they were not able to fulfil the care needs of my mother. Frequently carers did not turn up, were late or were inexperienced and unable to provide a good standard of care. The emergency helpline did not operate and we were often left unable to contact the agency out of hours when a carer did not arrive.
We terminated the contract with Berkeley at the beginning of 2023 and haven’t looked back.

Reply from Berkeley Home Health Care Team, Marketing Manager at Berkeley Home Health Winchmore Hill

Dear Lorraine,


Thank you for taking the time to write a review. I am very sorry to hear about your experience which led to you terminating with us in 2022. We have taken your feedback onboard and have made a number of changes to our processes and service, including putting in place one of our experienced managers from another branch to ensure we offer a safe and outstanding in-home care service.
Best wishes
The Berkeley Home Health Team


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Review from Rachel B (Granddaughter of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Grandma of 91 was waiting for 1 hour and 15 minutes to be put to bed. The service has gone downhill and seriously declined. The carers are not turning up on time. The payment is extraordinarily expensive and unaffordable. Since changing to this company I have not seen any improvements in care or
staff members. Unfortunately, we are not happy with this service anymore.

Reply from Berkeley Home Health Team, Berkeley Home Health Team at Berkeley Home Health Winchmore Hill

Hi Rachel,
Many thanks for your recent review. We take any issues very seriously. Having had a really positive conversation following investigating your concerns. We look forward to continuing to care for your grandmother.


Best Wishes


The Berkeley Home Health Team


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Review from K B (Son of Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father came to a time in his life (89-years-old) when he was unable to cope at home alone. Home Care Preferred made an enormous difference to his quality of life. They encouraged his independence where possible and cared for him retaining his dignity. Dad did not think of his carers
as carers, but as friends. Thank you so much.

Reply from Ken Waterhouse at Berkeley Home Health Winchmore Hill

Thank you so much for the fantastic feedback, we will be sure to pass this on to the team involved!


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Review from H C (Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers do their job adequately but administration is poor. I often have to ring up and change the dates they are coming in spite of it being specified when I prefer them to come. On one occasion my call was not returned and a further request on Saturday was also ignored. None the less I have appreciated
the help I have been given.

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Review from Violet H (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has helped me cope with daily tasks with the difficulties with my health. I wouldn't have coped without it.

Reply from Ken waterhouse at Berkeley Home Health Winchmore Hill

Thank you so much for the lovely feedback, I will be sure to forward this to the team.


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Review from C F (Daughter of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Care Preferred to be very responsive, adaptable and caring for the welfare of both my mother and me as her primary carer. The live-in care service allows me worry-free time away and the occasional visits when I need to be out for a few hours keep my mother safe and well cared for.

Reply from Ken Waterhouse at Berkeley Home Health Winchmore Hill

Thank you for the lovely feedback, we really appreciate you taking the time!


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Review from Katie H (Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is extremely professional and helpful. I would suggest that each client/family have one named person to deal with at the office if possible. The one to one connection is so so important. Many thanks.

Reply from Ken Waterhouse at Berkeley Home Health Winchmore Hill

Many thanks for your feedback and suggestions. We value the time you took to respond.


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Review from S C (Daughter of Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is good to know that Mum is being visited in her own home as that is where she chooses to stay.
Her support workers are generally very caring and diligent (although it would be nice to have more consistency of staff as she gets confused by meeting too many new people).
I would and have recommended
Home Care Preferred to friends with elderly relatives.

Reply from Ken Waterhouse at Berkeley Home Health Winchmore Hill

Dear Susan, thank you for your kind review. I will certainly forward your comments on to the team here and see what we can do to better improve the service.


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Review from J H (Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Care Preferred for our years. The care I received has always been very helpful, allowing me to lead an active and comfortable life despite restrictions caused by problems with mobility and hearing. The Manager is praised by his staff for his fair and sympathetic treatment. As a service
user, I can attest to that from a professional and personal point of view.

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Review from Shirley B (Wife of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are kind, helpful and efficient. They have helped with ironing too. The admin staff are great finding solutions at short notice.

Reply from Ken Waterhouse at Berkeley Home Health Winchmore Hill

Thank you for your kind comments. It is an absolute pleasure to provide support and we appreciate your feedback.


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Current Review Score: 8.0 (7.955)

Overview of Review Score

The Review Score of 8.0 (7.955) out of 10 for Berkeley Home Health Winchmore Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.455 for Berkeley Home Health Winchmore Hill is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) ) ÷ 11 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Berkeley Home Health Winchmore Hill is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

Amy

Amy Nevard

Job Title: Business Manager

Joined: 2022

Amy has worked in the health and social care industry since 2016. Amy originally started as a support worker and has continued to follow her career development to become the Registered Manager for Berkeley Home Health Northwood in August 2022. Amy’s background has led her to work within most capacities of a care company including recruitment, training, assessing care needs, compliance, and staff retention.


Amy has fallen in love with the domiciliary care sector and aims to keep each client in their own home for as long as possible.


Amy has a huge drive to ensure all carers are upskilled and have their own individual career progressions in place and give the care staff the best possible working environment to allow them to provide the highest standard to care to our clients.


Carla

Carla Gama

Job Title: Head of Visiting Care

Joined: 2022

Carla Gama is a dedicated and passionate care director who joined Berkeley Home Health in July 2022. She is responsible for overseeing the smooth running of operational goals and objectives, ensuring that they are delivered in line with the group’s strategic plan. Her qualifications include a Master’s degree in Rehabilitation and Social Inclusion, and she has more than 15 years of experience in the care industry.


Carla’s previous experience includes working for The Good Care Group for nearly a decade, where she was responsible for the successful delivery of care to clients across multiple areas in the South of England. As the Registered Manager for a bespoke care service created in partnership with Riverstone, a Goldman Sachs-owned business, Carla was involved in setting up the business model, writing policies and procedures, and developing IT systems to support the business.


Carla’s passion for caring for others began at a young age, when she started doing voluntary work. She has since dedicated her career to leading and supporting operational teams to deliver outstanding care services to clients, as well as enabling people to live well at home for as long as they wish.


In her role, Carla supports a number of the company’s subsidiaries, including Berkeley Home Health Somerset and Wiltshire, Berkeley Home Health Surrey, Berkeley Home Health East of England, Genuine Care, Premier Homecare, and Trinity Homecare. Her dedication and commitment to the care industry make her an invaluable member of the Trinity Homecare Group team.


Frequently Asked Questions about Berkeley Home Health Winchmore Hill

What Type of Services does Berkeley Home Health Winchmore Hill offer?

Berkeley Home Health Winchmore Hill offers Home Care.

How many Carers does Berkeley Home Health Winchmore Hill employ?

Berkeley Home Health Winchmore Hill employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Health Winchmore Hill to verify any information. View our terms and conditions. Berkeley Home Health Winchmore Hill has an Enhanced Service – more info.