Reto Care Ltd

Groundwork Enterprise Centre, Albany Works, Moorland Road, Stoke-on-Trent ST6 1EB
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9.9 20 Reviews
  • Reto Care Ltd, Stoke-on-Trent
Reto Care is a domiciliary care agency whose primary aim is to provide excellent quality care to service users within the community and in the comfort of their homes.

The Reto Care mission statement is:

To be the first choice provider of services supporting individuals in their own homes, through partnership, quality and staff ownership.

In order to achieve this aim, they have set the following objectives:

• To provide a service that fully satisfies the needs and expectations of individuals in their own homes in a person-centred way
• To respect the individuality of their Service Users
• To actively seek and value the contribution made by informal Carers, families and relevant others in care planning
• To respond positively to feedback from Service Users, their families and Carers, other health and social care professionals and their own staff
• To continuously seek ways in which their services can be improved        
• To protect their Service Users and Staff from hazards and abuse
• To build and retain a stable, committed and highly trained workforce

The Services they provide

Reto Care is able to provide a wide range of personal, domestic and social support including:

•Assistance with personal hygiene including bathing and hair washing
•Continence management
•Assistance with mobility
•Assistance with maintaining hydration and nutrition
•Medication supervision
•Support with social interaction
•Household management including shopping, cleaning
*Palliative care
*Care for individuals with learning difficulties
*Care of the elderly
*Sitting services - day and night sits
*Live-in care

These services are provided on the following basis:

•24 hours
•All day
•Overnight
•Twice to six times daily
•Once daily
•Monday to Friday
•Every other day
•Weekends
•Weekly
•Bank Holidays

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Care Provided by Reto Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Reto Care Limited
  • Person in charge
  • Regina Taku (Manager)

Reto Care Ltd Reviews (20)

9.9

Reto Care Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Reto Care Ltd has 20 reviews.

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Review from Emma B (Niece of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty had advanced alzheimer's Retro took over her care Boxing Day from Leighton hospital I can say from our experience they were caring compassionate always treated my Aunty with the upmost respect made sure she was comfortable pain free communication was superb if I needed any information for doctors
or nurses all I needed to do was call and had the answer in minutes .
They knew her medication routine reported back always sadly she passed last week but I would highly recommend the carers and company and I thank you all so so much from the whole family

Reply from Regina Taku, Manager at Reto Care Ltd

On behalf of the Reto team, I would like to thank you for your positive review.


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Review from Christine H (Partner of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from the staff I can only describe as compassionate efficient and caring. Every one of them both male and female has been wonderful at their jobs, turned up on time, and has lovely personalities. They are a pleasure to have in our home and the care provided is second to none. We would recommend
them to anyone.

Reply from Regina Taku, Manager at Reto Care Ltd

Thank you so much for your positive review. We will continue to work hard to provide a great service to all the service users who come under our care and work collaboratively with them and their families to ensure that we meet their needs in a person centred way. Regards Reto care.


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Review from A W (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly carers and responsive management, we had 3-day visits and some overnight care over a few months and found the Reto team to be good all around, with extra time when needed, and faster when not required.
Many thanks for your help caring for my dad.

Reply from Regina Taku, Manager at Reto Care Ltd

Thank you for writing a review on behalf of Reto Care. Your comments help us improve our services for all our service users. Regards.


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Review from Carole G (Niece of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is receiving the appropriate care from her carers. She looks forward to their visits and although she finds it difficult to accept help, is adjusting well with their care and thoughtful approach. Having carers in place has made it so much easier on the rest of the family, knowing that she has
someone reliable to care for her, check on her wellbeing and administer medication. Very happy with Reto Care.

Reply from Regina Taku, Manager at Reto Care Ltd

Thank you so much for this positive review. We will continue to work with your aunt and the family to ensure that she continues to receive great quality care. We are very grateful for your continuous feedback which we use to improve the service that we provide. Regards.


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Review from Catherine B (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Reto Care enough. They are looking after my Dad who is end of life and every carer has so far provided the highest quality care. They are so patient, kind and respectful and nothing is too much trouble for them. They even check on me and the rest of the family. I trust them completely.
They all have hearts of gold. Reto Care are a wonderful team of professional and friendly individuals and I am so grateful to them. Thank you, Reto.

Reply from Regina Taku, Manager at Reto Care Ltd

Dear Catherine, thank you so much for writing this positive review about our service. We feel very privileged to be part of your dad's care team. We appreciate your constant communication and feedback to us which has really helped us to shape the person-centred care that we are able to deliver to your dad. Regards.


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Review from Nicola J (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Reto Care from May to the beginning of September 2024 for my 87-year-old mother, who after a fall required care 4 times a day. The care provided was excellent and at all times the carers were conscious of my mum's dignity, especially when she became bed-bound. They were also smiling and cheerful
when they visited and all treated mum like she was part of their family.
It is difficult to single out any carer but mum was especially fond of two of them. It was a sad day when we said goodbye to those 2 ladies when mum was moved into a care home.
I would recommend Retocare to anyone needing residential care services.

Reply from Regina Taku, Manager at Reto Care Ltd

Dear Nicola, thank you so much for this positive review. We feel so privileged to have made a difference to your mum and to have been part of the team who cared for her while she was at home. We appreciate your feedback. Our carers still miss working with your mum and have many fond memories of her. We wish her well for the future. Regards.


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Review from A W (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is very frail and vulnerable after having Sepsis at 90 years old and needs complex care. The staff are knowledgeable, caring, show my dad dignity and respect. They make him food and drink and make mealtimes fun. They cheer him up. They chat to him. They sing to him and make him laugh. He has
become fond of them all. They always turn up, have never let him down. I work very well with the team too. They have been there to give me a much needed hug from time to time. I was so worried about the care for my dad but they have taken that all from my shoulders. Thank you, Reto.

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Review from Emma C (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reto Care provides the highest quality service to my Mum, who is in palliative care. They cannot do enough for her. Every single carer who has looked after my Mum so far (since June 2024) has shown nothing but care, humour, dignity and respect for my Mum. They show care to us as the family too and have
worked with us all the way along to make sure the care Mum receives is the best it can possibly be. Reto Care - you are an amazing team - thank you.

Reply from Regina Taku, Manager at Reto Care Ltd

Dear Emma, thank you for the compliments. We are so grateful for the opportunity to make a difference in your mum's life and health. Our goal remains to provide excellent care to all our service users within the comfort of their homes. Kind regards.


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Review from Sara E (Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that Reto Care came into our lives at a very difficult time. They visited 4 times a day to tend to my very dear aunt. All the visiting carers were a breath of fresh air in the day. Everybody treated my 96 year old aunt with dignity and kindness. They made her feel special and were able
to lift her mood. Although they couldn't state an exact time, the were very reliable. All carers were experienced and confident even when moving a fragile old lady, which used to be painful for her. They always left her feeling more comfortable and clean. I am also grateful for the explanation and help the managers gave to help me to understand the help that was on offer from the CHC when a person has chosen to die at home. The Reto team also worked closely with the district nurses and the family. Listening to our worries and concerns. I am grateful to this very professional company for the support they gave, allowing my aunt to get her wishes for a dignified death at home.

Reply from Regina Taku, Manager at Reto Care Ltd

Thank you for the review. Providing the best quality care for our service users is our number 1 priority.


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Review from T B (Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was discharged from the hospital to spend his remaining days in his own home, Reto Care came into his life, but not only that they came into our family's life and retain one of the family.
Caring, compassion and professionalism are the base of this company's ethos. Each and every member
of staff upheld this.
I will never be able to send them enough for all that they did and the joy, happiness and contentment they gave my father.

Reply from Regina Taku, Manager at Reto Care Ltd

Thank you for your words of encouragement and appreciation.


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Review from Glenys W (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care from Reto Care for over two years. Without Reto Cares's brilliant caring staff we would not have had mum with us in her home. The service we received was always friendly and reliable and mum and the careers had great friendliness, they would make her laugh and praise her
when she had her hair done. When she was unwell they reacted to the situation. I can never thank Reto Care and its staff enough for their loving care and help. We have all laughed and cried together throughout our two-year journey and would highly recommend Reto Care to anyone.
Thank you all so much for the home care my mum received.

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Review from S G (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care provided by Reto was a huge improvement compared with a previous care package.
The staff were pleasant, professional and kind, which is always very reassuring for family members.
My dad was looked after with care and dignity, it's a shame I can't mention names but the gentleman who always
had nice aftershave on would give dad a lovely shave, and make sure dad had his shirt buttons fastened and his collar straight. Another gentleman who cared for dad would always find time to sit and listen to dad and they would have a little chat. Dad loved that, so thank you for being so nice to him when it really mattered.

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Review from Catherine O (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Reto Care Ltd looked after my father for a year. It was a very difficult time for him due to the debilitating effects of a stroke, however the team at Reto Care Ltd provided excellent care with humour and dignity. To say they helped us through a difficult period is a huge understatement.
I know my father was incredibly grateful and came to regard all the team members as friends and family rather than carers.

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Review from Annette T (Wife of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers were all very caring people. They were always polite, happy, caring and always had a smile. They not only treated my husband with respect but had time to help with any concerns I had, I cannot thank all of them enough.

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Review from Linda W (Wife of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I had reservations about allowing carers into my home but I need not have worried. The staff from Reto Care have been totally professional, respectful and courteous. They have been extremely kind and caring to both my husband and me, always cheerful and bring a ray of sunshine whenever they
visit. I feel comfortable raising any concerns or requests and know they will do their best to accommodate our needs. I would thoroughly recommend Reto Care to anyone seeking a care provider.

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Review from Judy M (Daughter of Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the manager and her team high enough for the professional care they gave my terminally ill dad. The care was lovely and handled with such dignity. Not only did they care for dad but always checked mum was OK and had had something to eat and drink. They brought a ray of sunshine to the
house and lifted spirits of a very sad situation. Since dad passed they still rang mum to check she was OK which is all above their course of duty. I cannot thank them enough.

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Review from Linda R (Daughter of Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reto Care has looked after mum for over 2 years. They are totally reliable and truly caring totally superior to other care agency used. Lucky to have them.

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Review from Tereska L (Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services I have received. Great staff and really helpful people. The people were full of love and really caring for my husband

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Review from Carol R (Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare helped care for my terminally ill sister. We would not have managed without them. They were always very kind to my sister, and I would highly recommend them. There help and support made it possible for my sister to stay at home for as long as was possible. Very grateful to all the team, thank
you.

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Review from Steve S (Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You have all shown respect and dignity through a very hard time. Compassion is beaming from all of you. Thank you.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Reto Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Reto Care Ltd is calculated as follows: ( (52 Excellents x 5) ) ÷ 52 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reto Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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REGINA TAKU

Job Title: Manager

Joined: 2016

As a manager, Regina is passionate about providing excellent quality care. She is always striving to improve the service provided by Reto Care and constantly works alongside staff and other professionals to ensure that the care provided is the best. Regina is a hands-on manager and knows her service users' individual needs. With her ever-supportive team, the care delivery is improving on a day to day basis.
Regina is passionate about care and expects her team member to do the same. She expects her carers to deliver care with compassion, passion and in a person-centred manner.


Frequently Asked Questions about Reto Care Ltd

What Type of Services does Reto Care Ltd offer?

Reto Care Ltd offers Home Care.

How many Carers does Reto Care Ltd employ?

Reto Care Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reto Care Ltd to verify any information. View our terms and conditions. Reto Care Ltd has an Enhanced Service – more info.