What Type of Services does Reflections Community Support offer?

Reflections Community Support offers Home Care.

How many Carers does Reflections Community Support employ?

Reflections Community Support employs 6 carers.

Reflections Community Support, 4 Oxford Street, Guiseley, Leeds, West Yorkshire LS20 9AX

Review from W W (Partner of Client) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience

Good carers are always helpful and polite. They always ask if we need anything else done.

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Review from Michael A (Client) assisted by family/friend published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

We are satisfied with the service we get and the carers are excellent.

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Review from D S (Client) assisted by family/friend published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

A fantastic company. Very kind and helpful people. They've had to help me in big ways and small and they always manage a solution for me. The owner of the business is almost always the one to let me know if the carers are running a bit late etc., and I know I am one of her priorities.

Reply from Reca Brocklebank, Registered Manager at Reflections Community Support

Thank you for taking the time to leave such an excellent review. We are so happy that your experience with us has been positive. We always strive to ensure our service users are treated with the dignity and respect they deserve.

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Review from Moira L (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Overall excellent care for my Mother especially in her last days.
The staff set up face time which was a great comfort to me to see how she was feeling and looked.
All my questions about doctors visits and overall health were answered.
The staff made sure mum's birthdays and Christmas were special,

with cards, flowers, gifts and traditional meals.
The staff built up a great relationship with mum and she looked forward to their visits, even though she could be fussy at times, I believe ‘the duchess’ was her nickname which made us all smile, including mum.
At the end of her life mum was surrounded with the care and kindness your staff provided for which I will be forever grateful.
Thank you everyone.

Reply from Reca Brocklebank, Registered Manager at Reflections Community Support

Thank you so much for your kind review, it means a lot to us. We enjoyed the time we spent with your mother and she is sorely missed.

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Review from K W (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

We are very happy with our carers she gets on very well with my wife.

Reply from Reca Brocklebank, Registered Manager at Reflections Community Support

Thank you for the positive review. The wellbeing of our service users is our highest priority.

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Review from K S (Son of Client) published on 6 August 2022
Submitted via Website • Report

Overall Experience

There have been some issues with billing but these seem recently resolved.
The care is good and can be consistently relied upon on a daily basis. To guarantee a specific time would be better but l understand that managing staff absence, travel, traffic flow and vulnerable clients with varied needs

is difficult. I like the personal touch of being able to speak with someone if l have a query and the reciprocal contact when they anticipate a problem.

Reply from Reca Brocklebank, Registered Manager at Reflections Community Support

Thank you for taking the time to leave a review. Your understanding of the issues you experienced was greatly appreciated.

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Review from Catherine Ann P (Power of Attorney of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience

We leave advice for the care staff which is sometimes acted on but sometimes not. eg by not overfacing her with meals as this puts the service user off. Overall satisfied with the support that the care workers provide.

Reply from Reca Brocklebank, Registered Manager at Reflections Community Support

Thank you for leaving us a review. We have taken steps to address the issues described and are committed to carrying on providing a high standard of care.

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