SureCare (Wycombe & Chiltern)

Oakridge House, Wellington Road, Cressex Business Park, High Wycombe HP12 3PR
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7.5 35 Reviews
  • SureCare (Wycombe & Chiltern), High Wycombe
SureCare Wycombe and Chiltern provides the highest quality homecare services to elderly and vulnerable clients with a service that not only supports them, but also supports their family and friends too.

A fully flexible service is provided, that focuses on an individual's needs. Ranging from a short weekly visit to round-the-clock care; they work in partnership with clients, their carers, their families and supporting health and social care agencies to offer a person-centered service that encourages independence and respect.

They are proud that their services enable clients to not only remain independent in their own homes, but to exercise choice and control over all aspects of their care.

They work with clients and their family to ensure that they remain at the heart of their care planning, enabling them to retain their dignity and self-confidence.

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Care Provided by SureCare (Wycombe & Chiltern)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Glynis Mainwaring (Registered Manager)

Funding & Fees Guide for SureCare (Wycombe & Chiltern)

  • Prices

  • £17.50 - £23.50

SureCare (Wycombe & Chiltern) Reviews (35)

Total of 35, showing 1-20
7.5

SureCare (Wycombe & Chiltern) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time SureCare (Wycombe & Chiltern) has 35 reviews.

Overall Experience

  • 28
  • 7
  • 0
  • 0
  • 0

Date Published

35
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0
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34

Review from Susan M (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare for my parents' care at home for a while now and we have been happy with the care provided.
I would just like to say that when my Father's condition deteriorated quickly and he had to be admitted to hospital, the Office Team and carers were amazing.
They put in extra help
for my Mum, who needed a live-in carer and sorted out the rota accordingly.
My sister-in-law and I were given peace of mind, treated caringly and we are so grateful to them.

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Review from Rosalind A (Niece of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare Wycombe team supported my 94-year-old frail but demanding Aunt with 4-visits a day. They gave her a knowledgeable and caring service from the initial assessment, recommendations to daily visits. Their carers are well trained, thoughtful and reliable. My aunt enjoyed their company and care.
I highly recommend them.

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Review from Michael L-G (Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care given has been first class. The carers are all very professional, gentle and kind. They are, without exception, very friendly and willing to join in conversation with us. We are never made to feel that we are taking up too much of their time.

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Review from M M (Granddaughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, friendly and competent staff. Management always at the end of the phone if and when needed. The staff are all excellent, can never do enough to please my nan! 100%.

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Review from Samantha C (Daughter of Client) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider who actually do care. Having recently changed care provider, SureCare have made such a difference in ensuring our relation is well cared for enabling them to live safely and comfortably in their own home.

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Review from L H (Niece of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt said the staff are very friendly, very patient, caring and provide consistent care. Generally, most of the carers turn up on scheduled time very cheerfully and willing to do what you ask to be done. Would recommend this care provider to anyone.

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Review from Magnus P (Son of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service, really knowledgeable, all the carers are so nice and they have made a massive difference to my father's life for the better and no job is too big or small for the company and everyone seems to be really happy to support and help the family.

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Review from Wendy J (Daughter of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare were already looking after my husband when we reached the stage where my mother also needed a bit of support so I had no hesitation in asking SureCare to step in for Mum as well. They have provided the same high standard of care which has remained constant through the recent difficult times
and I would be very happy to recommend them to anyone needing support with family members.

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Review from Donald G (Brother of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care and attention for my sister. Staff are patient when my sister is sometimes under the weather.

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Review from Helen G (Niece of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since SureCare has provided care for my Aunt I have seen a big improvement in her mental state. She has now a great routine to her life and can live well in her own home. Thank you to all the team.

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Review from G P (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional, friendly and clean. The volunteer to give extra help. They keep regular time and take an interest in me.

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Review from Raja B (Son of Client) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been providing care for my dad for some time, care workers are well trained, polite and prompt. The management is also very good, always willing to help. Thank you to their care staff and management.

Reply from Mandeep Atwal, Director at SureCare (Wycombe & Chiltern)

Thank you for your kind review. It has been a pleasure caring for your Father and we look forward to supporting his care needs into the future.


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Review from Naj A (Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is superb, from both my regular care worker and the various staff I see on an occasional basis.
All very caring, using common sense and go that extra mile if necessary.
I couldn't praise them enough.
Good communication from the management team ensures the care runs smoothly.

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Review from G A (Wife of Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the care is excellent and the carers are very friendly and kind.

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Review from Shashi K (Client) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Sure Care Team are extremely professional, helpful and understanding.
They will accommodate how and when you need their services.

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Review from M D (Daughter-in-law of Client) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found SureCare on this site and contacted them to discuss our care needs after parting from a very poor care company. I was very impressed from my first conversation with SureCare and have been impressed ever since. I didn't have to ask many questions as I was told all about their organisation, how
they liked to work, what they could offer and most importantly, that they only employ carers who do the job because they love the work. This has turned out to be true and everyone who has visited my mother-in-law over the last months has been cheerful, friendly, efficient, respectful and caring. My mother-in-law has many medical problems and SureCare have coped with all of them, taking a huge burden off my shoulders. I know she is in safe hands and any concerns are reported to us quickly. Their time-keeping is excellent and they have never let us down. Most importantly, my mother-in-law trusts them totally and looks forward to their visits.

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Review from M C (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the overall service.
Personnel are very attentive to detail and treat me with kindness and dignity.
After all, I am 86!

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Review from M G (Client) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with SureCare for over a year now and they have provided me with an excellent service. They visit me 4 times a day and all their carers have been wonderful.
I would highly recommend.

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Review from Waldi K (Husband of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping very good compared to other providers very professional.

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Review from Mark T (Son of Client) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care Mum is getting from SureCare. Their timekeeping is really good and on the very rare occasion when a carer is going to be late they always call Dad to let him know.
There was a day when the carer couldn't get a reply at the door. I was then alerted and between us,
we were able to sort the situation as Dad was in the back garden!
Not living locally, it is very reassuring for me.
Highly recommended.

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Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for SureCare (Wycombe & Chiltern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for SureCare (Wycombe & Chiltern) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Wycombe & Chiltern) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare (Wycombe & Chiltern)

What Type of Services does SureCare (Wycombe & Chiltern) offer?

SureCare (Wycombe & Chiltern) offers Home Care.

How many Carers does SureCare (Wycombe & Chiltern) employ?

SureCare (Wycombe & Chiltern) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Wycombe & Chiltern) to verify any information. View our terms and conditions. SureCare (Wycombe & Chiltern) has a Platinum Service – more info.