SureCare (Wycombe & Chiltern)

Oakridge House, Wellington Road, Cressex Business Park, High Wycombe HP12 3PR
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7.5 35 Reviews
  • SureCare (Wycombe & Chiltern), High Wycombe
SureCare Wycombe and Chiltern provides the highest quality homecare services to elderly and vulnerable clients with a service that not only supports them, but also supports their family and friends too.

A fully flexible service is provided, that focuses on an individual's needs. Ranging from a short weekly visit to round-the-clock care; they work in partnership with clients, their carers, their families and supporting health and social care agencies to offer a person-centered service that encourages independence and respect.

They are proud that their services enable clients to not only remain independent in their own homes, but to exercise choice and control over all aspects of their care.

They work with clients and their family to ensure that they remain at the heart of their care planning, enabling them to retain their dignity and self-confidence.

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Care Provided by SureCare (Wycombe & Chiltern)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Glynis Mainwaring (Registered Manager)

Funding & Fees Guide for SureCare (Wycombe & Chiltern)

  • Prices

  • £17.50 - £23.50

SureCare (Wycombe & Chiltern) Reviews (35)

Total of 35, showing 21-35
7.5

SureCare (Wycombe & Chiltern) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time SureCare (Wycombe & Chiltern) has 35 reviews.

Overall Experience

  • 28
  • 7
  • 0
  • 0
  • 0

Date Published

35
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0
1
34

Review from Paul A (Son-in-law of Client) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided for my mother-in-law.
Kind and caring support workers, providing prompt, courteous and timely care.

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Review from Patricia T (Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the care provided by this company. Not only by the carers but by the company itself which has constantly checked with me to make sure that I am happy and content with the care I am receiving. I feel totally confident that they are committed to making my life as good
as possible.

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Review from J F (Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care.

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Review from Jean B (Wife of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate we have the same carer every morning who is more than able to cope with my often difficult husband. Our needs at the moment are minimal, but I am happy should they increase, you will help us.

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Review from Cynthia B (Niece of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Review from Denise P (Daughter of Client) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare has provided an excellent service. Mum has been treated with dignity and the carers have provided her with the companionship that she needs. Always willing to meet mum's changing needs has helped all of us to continue to look after her at home. I cannot be more grateful to the carers who are
always thinking about how to make mum's life a better one. The carers have remained the same, this is so important, we have come to know them as friends and trust them fully.
Thank you to all the kind people who support us.

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Review from Hazel R (Daughter of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional support from an exceptional team.
Surecare have been supporting my mum who has complex medical needs. If it was not for their support mum would be surviving in a care home.
Each member of the team has been trained to a very high level, however, they also have the empathy and kindness too!!!!
I have quite a few years worth of experience with sourcing of care providers. Many of the agencies have a high staff turn around, Surecare appears to retain their staff therefore not only is the agency superb with their clients they evidently support their staff very well too.
Surecare High Wycombe are most certainly a cut above the other agencies in the area. They listen to their end user and ensure that their needs are well and truly met.
The agency provides to a family the support and reassurances needed.
I cannot fault them.

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Review from Lynne D (Daughter of Client) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came home from hospital in a very frail state, and the family were extremely worried about the fact that she lived independently. We recruited the services of SureCare and it has made the whole situation completely manageable. They carry out all of her personal care needs and make sure she
is always well fed and watered. She has gone from strength to strength and SureCare have helped to maintain her welfare and dignity. I would thoroughly recommend.

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Review from D W (Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I'm new to your service just four weeks, I am really impressed by the friendly staff and punctuality. I am well happy with your care.

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Review from P B (Daughter of Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. Very professional but most importantly very caring and considerate to the client's needs.

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Review from Georgina H (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my Carers. They are all very helpful and polite.

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Review from I C (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness I have received from the ladies who have visited me, has been quite exceptional. I cannot speak highly enough of them, male Carers included. I would certainly recommend SureCare to everyone.

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Review from Sarah S (Daughter of Client) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Surecare. The kindness and thoroughness they show in caring for my dad is amazing. My nan has used another care provided in the past and this group of carers are so much more professional but easy to talk to and get on with. And the care they give is incredible. My dad's hot water wasn't working
so they would boil the kettle to wash him and do his washing up. I mean that is care and dedication!
My nan's carers would say no sorry we can't if your waters not working. They are amazing, I will get a call if they are concerned or they can't find him at home. Which I love as I then know what's going on. To sum up, this care company knows people, their needs and truly do care. So they do exactly what it says on the tin. Thank you so much for your continuing care for my dad. We really appreciate it!

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Review from Gordon C (Husband of Client) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by SureCare (Wycombe & Chiltern) for my wife, who is bed-bound and chair-bound. The carers are very professional. friendly and empathetic and I have every confidence in them. They arrive at the planned times, are thorough in their work and are competent
in the use of the equipment (bed, hoist and wheelchair). They offer sensible advice and it is clear that my wife is very comfortable with them, as they make her smile and laugh. I feel fortunate that they were recommended to me.

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Review from Dorothy A (Client) published on 10 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a bit anxious as to who would be my first new carers. All went well as they were very helpful. they helped me with all I needed and ended by asking me if there was anything more I needed. All went very smoothly and they are quick to learn my likes and dislikes.
I am very pleased with the service
and look forward to their further visits.

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Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for SureCare (Wycombe & Chiltern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for SureCare (Wycombe & Chiltern) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Wycombe & Chiltern) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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