Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ
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9.8 51 Reviews
  • Rosemont Care Medway Branch, Rochester
Rosemont Care is a local home care provider in Medway.

Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care.

The services include the following:

- Children services
- Complex care
- Personal care
- Medication assistance
- Respite services
- Live-in care
- 24-hour care
- Palliative care
- Accompanying to appointments
- Companionship
- Domestic services

The agency can assist with personal budgets and direct payments.

Rosemont is a reliable local community provider from children to the elderly, serving the Medway community.

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Care Provided by Rosemont Care Medway Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Tait (Manager)

Funding & Fees Guide for Rosemont Care Medway Branch

  • Prices

  • £24+ per hour

  • Fees vary depending on which services you require.

Rosemont Care Medway Branch Reviews (51)

Total of 51, showing 1-20
9.8

Rosemont Care Medway Branch has a Review Score of 9.8 (9.813) out of 10, based on 20 reviews in the last 2 years. Over all time Rosemont Care Medway Branch has 51 reviews.

Overall Experience

  • 41
  • 8
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Date Published

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Review from H W (Mother of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.

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Review from Tracy G (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.

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Review from Sally H (Sister of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.

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Review from R R (Mother of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.

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Review from S K (Mother of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.

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Review from L L (Mother of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we’ve received from Rosemont.
Our son has had a great experience with his carers and we’ve had no issues whatsoever.
We are very pleased and grateful to all the carers.

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Review from B M (Father of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved out of the Direct Payments system to Rosemont Care for my son who required support and care for the approved hours. I must say, the experience that we've had so far is simply amazing. The Business Development Manager assessed the requirements both carefully and thoughtfully in close
coordination with parents and also paying a keen observation to the child who needed the care. The staff who come around to provide the care are extremely professional, kind, polite and skilful. Staff from Rosemont Care are very adaptable and flexible with timings as well as understanding ever-changing needs.
I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.

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Review from Louise R (Guardian of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont have been brilliant at taking things at a pace we are comfortable with. Amy has provided excellent care and really taken the time to get to know us all, meeting our little ones' needs with a lovely nurturing approach.

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Review from S E (Mother of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way from the amazing carers to the friendly management. Everything has been handled professionally and with great care. Very organised agency and consistent in delivering great care to my boys.

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Review from Sarah P (Mother of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont have been supplying a personal assistant for my son 1 day a week since September.
Friendly, supportive staff. Staff well matched to my son.
Excellent communication with management.
We are very happy with the service provided.

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Review from Tia B (Mother of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Rosemont have been very professional. They have been very professional in their communication, conduct and interaction with both me and my family. This is all I really have to say. There is nothing I really want to add to this review.

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Review from D H (Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the support I receive. My support workers are kind and polite and extremely helpful and if ever I need to converse with office staff they are also polite and professional. I wouldn’t hesitate to recommend Rosemont Care to others in the future.

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Review from Emma R (Mother of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found office staff to be friendly, approachable and helpful. The personal assistants are amazing and engaging well, even going above and beyond to help and are always respectful. Amazing service, well done.

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Review from Leigh B (Mother of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the staff, I feel so lucky to have been given this service for my son who gets excited to see the lady as he knows she's doing something fun. They listen, they're caring and so caring toward my son and even welcome my family with a good morning and smile.

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Review from L U (Mother of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received amazing care and support for my boys. The carers are always very patient, caring and understanding. They always go the extra mile to ensure my boys are happy. I would definitely recommend this agency to anyone looking for quality care and support.

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Review from Patricia M (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The young ladies were very pleasant but I found it difficult to understand them and explain things to them.
Overall they were helpful.

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Review from Jacqueline W (Grandmother of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, good. Lacking in communication on visits from the office, as we rely on updates from carers when visits are due most of the time. The carers we have are excellent, cannot fault them. The carers are very helpful and are great with our grandson, who looks forward to trips to the cinema, parks
and bowling.

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Review from Rachel H (Mother of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is severely autistic (non-verbal) and has very challenging behaviours.
The care for my son is outstanding!
Everyone is so attentive to all his needs and all carers are very respectful in my home as my husband has cancer.
Everyone is clean, tidy and always clean up after themselves.
His personal
care is always to a high standard, they make sure he always looks presentable and clean.
They do an amazing range of activities, from cooking, messy play and outdoor activities, to quiet time. Nothing is too much.
His carer is always there to listen and there is nothing that’s too much trouble. Overall, I would 100% recommend them.

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Review from Donna M (Mother of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The admin in the office are great. Always keeping me informed and very responsive to emails and queries. The care side is also great. Very good carers, they are great with my son. Always keeping him entertained, they take him wherever he wants. The staff are very engaging with him,
he is always laughing. Excellent service all-round.

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Review from Emma W (Mother of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 8-year-old ASD ADHD son has struggled outside the home and in a short space of time his carers have helped him be excited about going out. They listen and help him where they can play with him and make sure he is safe. I couldn’t ask for anything more, they really are making a difference to the whole
family with the support they are giving.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Rosemont Care Medway Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Rosemont Care Medway Branch is calculated as follows: ( (97 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 112 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Medway Branch is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

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Tracy Tait

Job Title: Registered Manager

Joined: 2018

Tracy has a wealth of knowledge having moved up from Deputy Manager to Registered Manager here at Rosemont.


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Nardia Oteng

Job Title: Training and Recruitment Manager

Training and Recruitment Manager


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Laura Merryweather

Job Title: Children and Young people, Learning Disability and Supported Living Coordinator

Children and Young People, Learning Disabilities and Supported Living Coordinator.


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Lisa De Wet

Job Title: Care Co-Ordinator

Care Co-Ordinator


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Ursule Kipre

Job Title: Field Care Supervisor

Field Care Supervisor


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Sara Blewit

Job Title: Senior Care Assistant

Senior Care Assistant


Frequently Asked Questions about Rosemont Care Medway Branch

What Type of Services does Rosemont Care Medway Branch offer?

Rosemont Care Medway Branch offers Home Care.

How many Carers does Rosemont Care Medway Branch employ?

Rosemont Care Medway Branch employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Medway Branch to verify any information. View our terms and conditions. Rosemont Care Medway Branch has a Platinum Service – more info.