Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ
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9.8 51 Reviews
  • Rosemont Care Medway Branch, Rochester
Rosemont Care is a local home care provider in Medway.

Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care.

The services include the following:

- Children services
- Complex care
- Personal care
- Medication assistance
- Respite services
- Live-in care
- 24-hour care
- Palliative care
- Accompanying to appointments
- Companionship
- Domestic services

The agency can assist with personal budgets and direct payments.

Rosemont is a reliable local community provider from children to the elderly, serving the Medway community.

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Care Provided by Rosemont Care Medway Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Tait (Manager)

Funding & Fees Guide for Rosemont Care Medway Branch

  • Prices

  • £24+ per hour

  • Fees vary depending on which services you require.

Rosemont Care Medway Branch Reviews (51)

Total of 51, showing 21-40
9.8

Rosemont Care Medway Branch has a Review Score of 9.8 (9.813) out of 10, based on 20 reviews in the last 2 years. Over all time Rosemont Care Medway Branch has 51 reviews.

Overall Experience

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Review from Alison C (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service from start to finish. Very professional communications and prompt responses. Mum says she is more than satisfied and her carer is exemplary. We will definitely be using your service again.
Thank you for making a difficult time easier.

Reply from Tracy Tait, Registered Manager at Rosemont Care Medway Branch

Thank you for your feedback we are pleased that you have had a good experience we will pass the feedback on to our care worker.


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Review from Dennis H (Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to commend this company on the basis of their staff and management.
The management will always listen to the client's needs and go the extra mile to accommodate them.
The staff are well trained and aware. The care service they provide is thorough and caring. The thing that sets the staff ahead
of the competition is their client communication skills. Essential in the profession but not evident in all companies.
Thank you for working with us to make a difficult situation easier to bear.

Reply from tracy Tait, Deputy Manager at Rosemont Care Medway Branch

Thank you for your feedback, it is wonderful to hear that you have had such a positive experience.


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Review from A H (Partner of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carer, love trying food from another country. We have no problem with this. Very enjoyable. What more can I say? She is very caring and attentive. Does her job well. We have no complaints.

Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you for your review, feedback is always well received.


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Review from Kirsty G (Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the service that our son receives. The team are very professional, reliable and very good at communicating with me. My son absolutely loves being with his carer, he is treated remarkably well and his needs are completely catered for and understood. The office really treats
their staff well and is great with their clients.


We are very happy and I would urge anyone needing this service to consider Rosemont Care, Medway branch. My son's carer is the best, he is always so professional and my son feels very safe in his presence. I would like to thank you all for your hard work and commitment to our family, you have made our life's so much better and we appreciate your continued support.


Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you so much for your positive feedback, it's great to hear that we have found the perfect match in the support worker for your son.


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Review from John T (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank Rosemont Care for all your help and professional approach in looking after my mum during a difficult time for my mum with her ill health. They took a lot of pressure off the family during a two-month period! Many thanks to all of the Rosemont team!

Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you John, glad to hear you had a great experience.


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Review from Alison W (Mother of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review really covers a longer period than October but there was no option for this. We have had a settled service from one particular support worker with just one or two others covering if he happens to be on leave. Our support worker is the right age to be a peer for our son and this is very much
how it appears when they are out and about together in the community. He treats him as a friend whilst delivering care with compassion and respecting his dignity. He has a wonderful manner with him and understands how important it is to encourage healthy choices rather than just letting our son have his own way even when it is not in his best interest. He has very much become a part of our team and we have come to trust and rely on him. He is outstanding - caring, compassionate, empathetic, honest, reliable and understanding of our son's needs and those of us as his family. We have found the company listen to us and have built a partnership with them.

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Review from Mandy M (Mother of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I particularly want to highlight how excellent the care manager is. Always quick to respond and willing to find solutions to issues that may arise. I feel that my son is safe while out with his PA. On the whole, has been a very positive experience.

Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you for your feedback, it is wonderful to hear that you have such a positive experience with our support services for your son.


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Review from John W (Son of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont-Care has been looking after my mother for over two years. I would very much recommend them as excellent carers, and the agency in all respects. Office staff have always been very helpful and easy to talk with.

Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Hi John,


Thank you for your feedback it is much appreciated.


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Review from J W (Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home care has been satisfactory and carers are helpful. Have had a few problems with carers being late mainly at weekends.

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Review from Colin H (Husband of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very pleasant and always act in a professionl manner. My wife is always pleased to see them. Management and admin staff are pleasant and responsive. I need to know when timings are changed.

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Review from Jackie B (Daughter of Client) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont Care have been caring for and assisting my mum for a year now and is still ongoing and I can't fault their services at all. My family and I really wouldn’t have been able to cope without them especially during the Covid-19 pandemic. Mum has stage 6 Alzheimer’s so she can be really difficult
sometimes but the carers are so good with her with their friendly and patient manner. They assist with all of her personal care and hygiene plus ensuring Mum receives her medication during their twice-daily visits. Such a lovely bunch of carers and although Mum struggles to remember her closest family she somehow lights up when two particular carers visit. The office staff have always been very helpful and supportive and manage the care service extremely well. We are so grateful and very pleased with the service provided by Rosemont.

Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for your kind words, we have passed on the lovely comments to the carers with our appreciation.


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Review from T C (Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If times are changed, I must be told.

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Review from C W (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since using this care company I have found only sincere help during the time of my physical incapacity.

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Review from Margaret H (Niece of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont Care is amazing and looks after my Aunty as if she were their own.
I cannot fault the care she has received, since Rosemont have been looking after her.
They have a very professional and dedicated team, that gives me confidence and security, that my Aunty is in the best care.
Kind regards

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Review from J F (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received since becoming dependent on Rosemont has been very good. The carers are friendly and so helpful. They are always on time and complete the usual and any extra things with competence and a smiling face, so long as it fits within usual time constraints. There is also very good
support from the office.

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Review from David O (Son of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with the customer and therefore see the carers for every visit they make.
We are both extremely happy with the service received from Rosemont. We are very fond of all the carers who attend, their manner, friendliness, adherence to policy and professionalism are excellent.
If I need to contact
them at any time, the phone is always answered quickly.
I receive a regularly updated timetable of who is visiting and when this is really appreciated.
During the Covid-19 pandemic, the carers have shown true professionalism with their adaptation of practice and use of PPE.

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Review from G J (Wife of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care from Rosemont. Always come on time and always there to help.

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Review from Chris B (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rosemont Care has been assisting my Mum since her discharge from hospital in April. Help was provided via Medway Council for 6 weeks and now Mum is a paying client. They have supported her not just with the physical support required but the mental support of encouraging her with her early steps towards
a greater level of independence. Rosemont have attempted to meet her requests for particularly favoured carers and for preferred meal and bedtimes. I have seen Mum's confidence grow over the weeks she has been at home and this is certainly in no small part due to the care and support from the Rosemont team.

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Review from Joan R (Wife of Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day carers - mostly very good, a couple weren't in the way they spoke to the client. They were talking down to him. The night nurse was extremely helpful, very kind, we would like to thank you and her. She even helped clean up, we were most impressed.

Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for your lovely feedback.
The comment in regards to the day carers would not apply to Rosemont Care as was only providing the night care.


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Review from J J (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dignity Rosemont carers showed my Mum during the last months of her life was excellent and the support they gave me and my family. We are very grateful.

Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for the lovely feedback, we will pass this onto the carers.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Rosemont Care Medway Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Rosemont Care Medway Branch is calculated as follows: ( (97 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 112 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Medway Branch is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

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Tracy Tait

Job Title: Registered Manager

Joined: 2018

Tracy has a wealth of knowledge having moved up from Deputy Manager to Registered Manager here at Rosemont.


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Nardia Oteng

Job Title: Training and Recruitment Manager

Training and Recruitment Manager


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Laura Merryweather

Job Title: Children and Young people, Learning Disability and Supported Living Coordinator

Children and Young People, Learning Disabilities and Supported Living Coordinator.


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Lisa De Wet

Job Title: Care Co-Ordinator

Care Co-Ordinator


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Ursule Kipre

Job Title: Field Care Supervisor

Field Care Supervisor


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Sara Blewit

Job Title: Senior Care Assistant

Senior Care Assistant


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Medway Branch to verify any information. View our terms and conditions. Rosemont Care Medway Branch has a Platinum Service – more info.