Home Straight Partnership Ltd

Suite 1 and 4, Unit 16A, Oakham Enterprise Park, Ashwell Road, Oakham LE15 7TU
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Top 20 award
10 90 Reviews
  • Home Straight Partnership Ltd, Oakham
Home Straight is in its fifteenth year of trading, providing support to people in their own homes.

The team were rated 'Good' in all areas in their first CQC inspection in May 2018 and work closely with Rutland County Council, Social services, local GPs and other professionals.

The largest private care company in Rutland with an exemplary reputation that has been built over the last 14 years.

Home Straight provides bespoke premium care using a carefully selected team. They recognise that every client is different with unique needs. The care is always person-centred, giving them respect, choice and quality of life.

It is critical that the care provided is reliable and trustworthy, providing support not only for the client but for the family as well.

The team are all DBS checked, wear fresh PPE with each client and for each task. The training the Care team undergo is rigorous and thorough and regular quality checks are carried out.

There is an infection control policy and staff are kept updated on any changes to guidelines with regards to Covid-19.

Home Straight believes in person-centred care not only for their clients but also for their staff.

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Care Provided by Home Straight Partnership Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Straight Partnership Ltd
  • Person in charge
  • Stevie Katsouris, Sharon Batkin & Georgie Balmford (Owners/Directors)

Funding & Fees Guide for Home Straight Partnership Ltd

  • Prices

  • From £23.75 per hour for home support.
    From £32.30 per hour for personal care (Regulated activities).

  • Please call us to discuss your requirments and fees. We will carry out a free assessment in your home to gain details for your care plan.

Home Straight Partnership Ltd Reviews (90)

Total of 90, showing 1-20
10

Home Straight Partnership Ltd has a Review Score of 10 (9.962) out of 10, based on 31 reviews in the last 2 years. Over all time Home Straight Partnership Ltd has 90 reviews.

Overall Experience

  • 87
  • 2
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Date Published

90
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24
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59

Review from C P (Niece of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt receives excellent care from Home Straight and she is very fond of her regular carer who knows her very well and has built a strong trusting relationship with her. Home Straight give my Aunt the confidence to remain living independently for now and we feel confident that should her needs increase
in the future we could add additional calls to give her and I peace of mind that she is safe and well cared for. Thank you.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We are so pleased the support is working out so well for you all.


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Review from F H (Son of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum moved to the area two years ago we were very nervous about finding care for her that was as good as she was leaving behind. From the very first telephone conversation with Home Straight it was clear we had nothing to worry about. The service Mum has received has been exemplary and they have
gone above and beyond on more than one occasion. Home Straight have provided personal care, cleaning, cooking, the odd bit of shopping, along with a few trips out in the local area. All of this has been done with genuine care, compassion, patience, friendship and plenty of laughs along the way. We have already recommended Home Straight to a friend who is now equally impressed with the help and support their Dad is receiving. My heartfelt thanks go out to every member of the team.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for your review. This reflects the care and dedication of our team and we know they all enjoy their visits. We certainly have had plenty of laughs during our visits and on the phone.


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Review from Harold K (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I are very pleased and satisfied with our help from Home Straight. Helpers have been friendly and efficient and most importantly have always turned up when expected. This gives one confidence that one will not be left in the lurch. Thank You .

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us feedback. We know the carers enjoy their visits with you and thank you for agreeing to feature in our newsletter.


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Review from Philip M (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very happy with the service we are getting from Home Straight. We have a regular two hour slot on Tuesday afternoon involving support from a member of staff. We have also had two one off overnight stays when my wife has been away on a visit to Yorkshire. Everything works very well
and Home Straight is easily accessible by phone. We couldn't be any happier with what Home Straight and its staff are providing. Excellent.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review and account of your experience. We are pleased the support is working well for you both.


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Review from Sonja Jean M (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight are helping us out each morning, getting my husband ready for the day ahead. What a relief to have this help, my husband has Parkinsons and dementia, he is very confused some days, the Home Straight team cope extremely well with reassuring him, leaving me to get myself ready for the day
ahead.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We are so pleased the support has been accepted and is working.


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Review from R M (Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first encountered Home Straight when they came to care for my late partner who suffered with Alzheimer's. Now I have mobility problems and am cared for extremely well by Home Straight. Every one of their staff who has visited me has been extremely friendly, cheerful, understanding and caring. I always
look forward to seeing them. With Home Straight I feel part of a caring family. I would not hesitate to recommend them to anyone.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We know the team enjoy visiting you.


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Review from Julie C (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this company enough. Mum's carer has been visiting my Mum for some time now she is a great help to Mum, with help around the house and reassurance. Mum really looks forward to her visits, she lifts her spirits no end.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We are so pleased the support is working and has made a difference.


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Review from Jenny H (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care that Mum receives from her carers, they have enabled Mum to stay independent in her own home. We started using Home Straight 3 years ago when we realised that Mum wasn't able to have a bath on her own. Sadly since then, she has been diagnosed with Alzheimer's but we have
been able to adapt the care plan as her needs have increased.
Mum's carers are an absolute delight and know her so well, being able to judge her mood and her needs perfectly. Additionally, the level of communication through the app is wonderful as we can then see how the visit has gone, what she has eaten and how she is. Mum adores them and is always happy to have a visit and the company that it provides.
The Home Straight team has brought us peace of mind with regard to the care of our very beloved Mum, we would therefore highly recommend them.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for taking the time to leave us this review. Your mum is a delight to visit and we were so grateful when she agreed to be interviewed for our newsletter.


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Review from Soo S (Friend of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend receives from Home Straight is just brilliant. It is due to this care that my friend is able to still live in her own home. Recently my friend's sister died and Home Straight took my friend to her sister's funeral to ensure she could attend. Home Straight also arrange for all
the external care appointments she needs: Dr, Chiropodist, Hair, Nails, Dentist. My friend's key worker is a star and she often goes to great lengths to ensure that my friend is not anxious, has all that she needs and maintains her care plan for the other members of the team. All in all a great service delivered by some very competent, caring, empathic, discrete professional carers. Thank you Home Straight.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. It is a pleasure to care for her and we are so pleased the support is working so effectively.


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Review from Colin G (Son-in-law of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a client of Home Straight and my mother-in-law wanted them from the start based on my mother's care.
Based on the service they have provided so far they are friendly, approachable, and caring and give me the confidence that my mother-in-law is in good care.
100% recommend them
to anyone.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for leaving this review. We were delighted to be asked back to care for your mother-in-law.


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Review from Liz H (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls from Home Straight have been caring for Mum for several years now. They are kind, willing, caring and adaptable. We wouldn't be without them. They go shopping for her, make her juices, help with cleaning, supervise her medications, take her to hospital and doctor visits when needed and even
drop her off and pick her up from the hairdressers.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your kind review, we really appreciate the feedback.


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Review from Jane M (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight have given my mum very good support over the last couple of years. They try to provide a consistent team of carers who know Mum and her needs. This is so important to her and something that was never provided by previous companies.
The staff are well trained and communication is good.
I am always able to contact the office to update Home Straight with any updates to my mum's needs.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for leaving us this review. We are pleased the support is working for you both.


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Review from T L (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Home Straight are second to none and really feel like family members.
Nothing is too much trouble and they bend over backwards to accommodate us.
I sometimes feel like I'm being a nuisance with my requests but the ladies are extremely understanding.
The app is also great for keeping
g up to date with visits.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for your review. Please know you are never a nuisance, we are here to support you too.


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Review from Sally U (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly, professional and caring. Just what is required. I have every confidence that all the ladies do their best for my mother and over the past year have never let us down. This company and its staff come highly recommended.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave a review. We are so pleased the support is working.


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Review from Jackie W (Niece of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way from my uncle and literally don't know how we would manage without Home Straight.
Everyone from the daily carers to the team in the office supports Uncle with a caring and professional attitude, respecting his need to remain as independent as possible. As his needs have increased/changed
Home Straight have been flexible and prompt in making necessary adjustments to his Plan.
My uncle is currently very excited about a day trip to a museum that one of his carers is arranging to take him on, something he thought he wouldn't be able to do again!

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for the feedback. We are excited to be able to arrange this trip and look forward to hearing all about it.


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Review from Paul M (Son of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight has been helping my mum for a couple of months now, this has given us great relief to my wife and I as mum has Alzheimer's and would like to stay at home as long as possible, my wife and I still work although part-time, we have had a difficult year. Saying that Mum is more spritely and
loves to see the carers (Home Straight) who take her to the lavender mill twice a week, and also keep the house tidy, the carers are lovely, well-presented, and go above and beyond and I know if I needed them in an emergency outside their regular care hours they would be there, the carers are also very patient will mum, this has been a great help to take some pressure off us both, and would highly recommend Home Straight care company.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us a review. It is so lovely to see the support is working for all of you and has been accepted.


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Review from Gill J (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to increase my mum's care quickly. They managed it very efficiently, rang on Friday and on Saturday they created a full timetable of care for me. They considered the carers that my mum had and made sure that she had familiar faces.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave a review. A quick response is a testament to our dedicate team.


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Review from S C (Wife of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service organisation is efficient and the team are friendly, helpful and sympathetic to our needs.
We appreciate the help we have received through the carers visits which have benefitted us both to make life easier to manage.
The care shown has been given to respect the client and nurture trust
which is crucial. I am also impressed with the initiative displayed in helping around the home.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for this review, we appreciate your time and it is lovely to see the difference the support is making.


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Review from Ian B (Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers/cleaners whom you provided have been completely reliable and hard working. These qualities have been combined with cheerful friendliness and a large measure of flexibility in meeting our particular needs. You have provided a very valuable service which I would strongly recommend.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for leaving this review and for your kind words.


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Review from Jenny B (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Home Straight enough for how flexibly and quickly they responded with a care package for my Dad when he had multiple falls recently. The owners, managers and carers are all really lovely and caring and in my dealings with them I always feel they have my Dad's best interests at heart and
genuinely care about him. They communicate any potential issues with me and always have suggestions or contacts to resolve any problems. Sometimes they just provide a listening ear. Really lovely people.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for leaving us this review. We are so pleased that the support is working for you all.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Home Straight Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Home Straight Partnership Ltd is calculated as follows: ( (179 Excellents x 5) + (7 Goods x 4) ) ÷ 186 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Straight Partnership Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Stevie

Stevie Katsouris

Job Title: Managing Director

Joined: 2008

We started Home Straight in 2008, providing support to people in their own homes. As the business has grown and our clients have grown older we have developed with them to provide personal care, and companionship and have specialised in dementia support.


I spent several years working in HR, Training, Marketing and business development.


I’ve always believed that organisations succeed when there is a happy, well-trained team in place.
My career has always centred around supporting and nurturing people.


I founded the company with Georgie and the two of us began by helping clients directly, cleaning, cooking, gardening and companionship. As Home Straight has grown our roles have changed.


As Managing Director, I am responsible for the business strategy ensuring that we have the right skills, knowledge and investment in place to serve the growing needs of our clients.


Tony, my husband, and I between us have lots of children and grandchildren, 2 dogs and a very old house that we are renovating. When I do get spare time, I like to try and keep fit we run a couple of times a week and practice pilates and yoga. Reading is a great escape for me and I am a member of two book clubs. I love cooking and spending time with my family, friends and my two dogs Digby an Italian Spinone and Twiggy a Weimaraner.


What do I love about my job? The people. Knowing that I have made a positive difference in someone’s life.
Sorting out problems and dealing with the day-to-day challenges that emerge in the world of care. Networking and building knowledge keeps me motivated and care is such an interesting line of work.

Nurturing, making the tea and having a jolly good laugh with my teammates.


My friends would describe me as funny, clever, focused, kind, hardworking, non-judgmental, constant, stubborn, easy-going, welcoming, forgiving, empathic, and beautiful inside and out!! (Stubborn was a shock to me)!


Georgie

Georgie Balmford

Job Title: Owner/Director

Joined: 2008

I grew up in Oakham and live here with my family. I enjoy everything Rutland has to offer and I am a regular visitor to the nature reserves and local events. Living here and knowing the area well is extremely beneficial.


I set up Home Straight with my friend Stevie after being made redundant. My background is in hairdressing, hospitality and care both within a residential setting and in-home care. I enjoy helping people to feel better about themselves.


Running my own business fitted in well with bringing up my children and we have carried this ethos on with our staff.


Providing person-centred care with a carefully selected carer and watching our clients blossom is what makes this work a joy.


In my spare time, I enjoy spending time with my family, photography, travelling and walking my little dog.


I am very proud of our business and what we have achieved.


Sharon

Sharon Batkin

Job Title: Owner/Director

Joined: 2017

I am the Director of Care, a Registered Manager and I manage the care side of the business. I have a background in care and I joined Home Straight 6 years ago. I really enjoy the challenges my role brings and seeing the difference the care and support make in a person's life.


It is my responsibility within Home Straight to oversee the day-to-day operations of the business. I work closely with clients, family members and health professionals. To provide a very person-centred service.


I am passionate about ensuring that we provide the highest standard of care possible.


I enjoy keeping fit, walking, working on my allotment and spending time with my family of grown-up children.


I have taken on a number of personal challenges such as wing walking for charity and more recently I completed the Loros Tower Run in Leicester with some of our team. I am always ready for a challenge.


Lisa

Lisa Mulvey

Job Title: Accounts Manager

Joined: 2015

I joined Home Straight originally as a carer and now I manage the rotas. If you call us to discuss your invoice or rota it is often me you will speak to.


I live locally with my family and my dog. I enjoy gardening and walking and spending time with my family.


Frequently Asked Questions about Home Straight Partnership Ltd

What Type of Services does Home Straight Partnership Ltd offer?

Home Straight Partnership Ltd offers Home Care.

How many Carers does Home Straight Partnership Ltd employ?

Home Straight Partnership Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Straight Partnership Ltd to verify any information. View our terms and conditions. Home Straight Partnership Ltd has an Enhanced Service – more info.