Home Straight Partnership Ltd

Suite 1 and 4, Unit 16A, Oakham Enterprise Park, Ashwell Road, Oakham LE15 7TU
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Top 20 award
10 90 Reviews
  • Home Straight Partnership Ltd, Oakham
Home Straight is in its fifteenth year of trading, providing support to people in their own homes.

The team were rated 'Good' in all areas in their first CQC inspection in May 2018 and work closely with Rutland County Council, Social services, local GPs and other professionals.

The largest private care company in Rutland with an exemplary reputation that has been built over the last 14 years.

Home Straight provides bespoke premium care using a carefully selected team. They recognise that every client is different with unique needs. The care is always person-centred, giving them respect, choice and quality of life.

It is critical that the care provided is reliable and trustworthy, providing support not only for the client but for the family as well.

The team are all DBS checked, wear fresh PPE with each client and for each task. The training the Care team undergo is rigorous and thorough and regular quality checks are carried out.

There is an infection control policy and staff are kept updated on any changes to guidelines with regards to Covid-19.

Home Straight believes in person-centred care not only for their clients but also for their staff.

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Care Provided by Home Straight Partnership Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Straight Partnership Ltd
  • Person in charge
  • Stevie Katsouris, Sharon Batkin & Georgie Balmford (Owners/Directors)

Funding & Fees Guide for Home Straight Partnership Ltd

  • Prices

  • From £23.75 per hour for home support.
    From £32.30 per hour for personal care (Regulated activities).

  • Please call us to discuss your requirments and fees. We will carry out a free assessment in your home to gain details for your care plan.

Home Straight Partnership Ltd Reviews (90)

Total of 90, showing 21-40
10

Home Straight Partnership Ltd has a Review Score of 10 (9.962) out of 10, based on 31 reviews in the last 2 years. Over all time Home Straight Partnership Ltd has 90 reviews.

Overall Experience

  • 87
  • 2
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Date Published

90
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24
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59

Review from Clare B (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight have continued to care and support Dad.
This is allowing Dad to stay in his own home.
Dad was in hospital earlier in July and Home Straight were amazing helping with Dad's discharge and helping him settle back in at home.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for leaving this review. We are so pleased the support is working and that we have been able to support your dad to stay at home.


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Review from Diane T (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Home Straight. Dad has dementia and would have to go into residential care were it not for the support that he gets from Home Straight. He has 3 visits a day. As well as meal prep and housework, he has personal care (bathing etc) and trips out for lunch and to go supermarket
shopping. I do not think he would have stayed as well as he has if he were not able to be at home. He still enjoys the independence of being in his own home with his own routine, pottering around as he pleases. He is extremely fond of all the carers, they are a wonderful team who genuinely care about his wellbeing. The visits are fully logged on an app so I can check after each call how Dad has been. When he has been unwell extra care has been provided to support Dad and the family. It has been a totally positive experience working with Home Straight.

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Review from A T (Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Straight for several years now, and I have always found them excellent. The carer always arrives on time, cleans the house very well and is always willing to help in any way she can.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We know your carer very much enjoys her visits to you each week.


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Review from J T (Daughter of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luckily I have not had to use Home Straight very much so far, what I have had so far is excellent.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write this review. If you do need more support we will arrange an assessment to review the support and ensure it is working.


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Review from Christopher R (Son of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super happy with the Home Straight team! My mother has endured a stroke and has needed additional personal care. The Home Straight team have been very flexible and easy to work with. Instant response, efficient, supportive to the whole family in guiding us through this challenging time. 5 stars from
us all!

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you so much for taking the time to leave this review. We are also delighted that the support was effective and that your mother is recovering well enough to reduce the calls now.


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Review from Nicola R (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received care from Home Straight for many years. The management team go to great effort to ensure she has the same regular weekly carers which means they are not only familiar with my mum's needs but have built up trust and lovely interaction. My mum genuinely looks forward to their visits.
In addition to this, over the years we have inevitably had changes in carers but without exception every carer has always been experienced, friendly and extremely thorough. This is not only a testament to the individuals but Home Straight's recruitment. The enrichment they add to my mum's, mine and even our Home Straight mascot cat is immeasurable.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. It has been a pleasure to get to know you both and to provide the support and care.


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Review from L W (Niece of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight are fantastic, they are professional whilst being kind and caring. They give excellent help in difficult circumstances and nothing is too much trouble. They give accurate and prompt feedback with good communication, including in an emergency. Home Straight have given outstanding care and
support over a long period.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. It has been a pleasure to care for your uncle and thank you too for your support.


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Review from V P (Wife of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care provided. She is always punctual, positive, attentive and cheerful. It is good to have someone who is willing to help with any tasks and to help me as well as my husband.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this feeback, we really appreciate it and will ensure the carer also is aware. We are so pleased the support is working for you both.


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Review from Helen T (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having Home Straight for many years now and they cannot do enough for her. Mum can be very demanding and tetchy at times but there are never any complaints. They take her to all her hospital/dental appointments and also arrange a lot of them for her. They have also been great support for
me and my sister when mum was taken into hospital and often stayed later than their allotted time. we have no hesitation in recommending Home Straight for care in the home.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We all enjoy our visits to your mum and enjoy chatting to her when she calls the office.


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Review from Mark A (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the team at Home Straight Partnership enough, for the support and assistance they gave Mum over the past few months.
From the initial meeting with a member of staff to the weekly vista from another two members of staff and then the additional daily support arranged (organised at
a moment's notice) when Mum had her fall, you have all been amazing.
I would 100% recommend Home Straight to anyone wanting home help/care absolutely brilliant service and everything is done with a ‘can do approach’, and a smile!
Thank you.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. It has been a pleasure to support and care for your mum.


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Review from Susan M (Partner of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's care was second to none, the carers genuinely cared for his welfare, if wasn't for them my partner would have gone into a care home much earlier.
I'm so grateful that we found such an excellent care provider.
I would highly recommend Home Straight to anyone who needs care for their
loved one.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review, it has been a pleasure to support your partner. We will ensure the team also see you feedback.


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Review from C E (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel fortunate to have Home Straight supporting my mother at home. She has been in frail health for some months and Home Straight have provided excellent care and companionship helping mum live comfortably at home. Nothing is ever too much trouble. The carers are always positive, helpful and kind
and go out of their way to help. Home Straight is managed well, and there is definitely a sense that they are always genuinely seeking the best outcome for the client with any issue that arises. I would have no hesitation in recommending Home Straight as an outstanding home care provider.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review and for your positive feedback. The carers look forward to their visits and we are so pleased the support is working.


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Review from R S (Wife of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over a year we have received Home Straight Partnership support for my husband who is partly bedridden.
I cannot thank them enough for the kindness and gentle care they show to my husband. They have never let me down and have always found me someone should an emergency arise and I need extra help.
My husband enjoys his carers and has a good laugh with them and calls them all lass, although he does have his favourite, he appreciates them all and we are both very grateful for all the help they and the management do for us.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We know the carers all enjoy their visits to your husband and we are pleased the support is working for you both.


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Review from Jennifer B (Sister of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the inception of its service the Home Straight company has delivered an exceptionally high standard of compassionate professional care to my brother and his wife. Having worked professionally in the community I can say without hesitation I have never experienced such a consistent level of excellence.
.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. Accepting the need for support is often a challenge and it is rewarding to see the support working so well.


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Review from Ian T (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We took on Home Straight to provide additional care assistance on the basis of two days a week; we have been delighted with their performance, and when further visits were required on short notice during the Christmas period, Home Straight managed to accommodate this without any hassle. We have only
been using Home Straight for the last three months, but on the basis of this, we can fully recommend them.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for leaving this review. We are pleased we were able to help and we will always do our best to respond to additional needs when required.


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Review from A W (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight Partnership provide care for my father who is in his 80s. The carers are friendly and professional and make sure that his care requirements are catered for efficiently and effectively, attending on a daily basis.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for leaving this review and we are pleased we have been able to adapt the support to the changing circumstances.


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Review from Keith G (Nephew of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight, have looked after my aunt, without standing quality, there is nothing say to fault their service. They go above and beyond in the care they provide. They are all very professional, helpful, and there's a bond between them. The management side of the company will help you find the best
quality of care needed for your loved ones. Thank you to all of you, outstanding employees and management.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. The team very much enjoyed their visits and miss seeing your Aunt.


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Review from Paul S (Son of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mother has received care in her home from Home Straight for more than two years. She is very needy and can be difficult but Home Straight and their carers have been excellent at providing care and companionship.
Home Straight is responsive when care needs change and caring when mother
is confused and unclear about what is going on. The company's management are all involved in her care and when I need help or advice they know precisely who my mother is and the best solution for her.
All of Home Straight's carers are very good and some exceptional. They go beyond being care providers and seem genuinely invested in her happiness and well-being.
I would have no hesitation in suggesting Home Straight to anyone looking for a care company for their relative, it is an excellent company.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. We are pleased that the support has been successful and accepted. Having your support also really helps, thank you.


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Review from Francis G (Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Straight team provide an excellent and flexible service, which my family and my father appreciate greatly. As well as helping him to prepare meals, to clean and wash and iron clothing, the carers also provide much-needed social interaction for dad too. The service helps him to remain independent
and live in his own home.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. We are pleased the support is working for your father and we enjoy his weekly calls to the office and his occasional visits. He is gradually teaching everyone to make a good omelette.


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Review from G H (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed the services of Home Straight to give support and care to my mother. Firstly in her own home and now in a care environment. I can only applaud the great work the teams do on mums behalf. As mum declines with dementia, Home Straight really show how valuable they are. I couldn't recommend
them more highly. Thank you.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. We are pleased the support is being accepted and is effective for your mother in both environments.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Home Straight Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Home Straight Partnership Ltd is calculated as follows: ( (179 Excellents x 5) + (7 Goods x 4) ) ÷ 186 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Straight Partnership Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (4)

Stevie

Stevie Katsouris

Job Title: Managing Director

Joined: 2008

We started Home Straight in 2008, providing support to people in their own homes. As the business has grown and our clients have grown older we have developed with them to provide personal care, and companionship and have specialised in dementia support.


I spent several years working in HR, Training, Marketing and business development.


I’ve always believed that organisations succeed when there is a happy, well-trained team in place.
My career has always centred around supporting and nurturing people.


I founded the company with Georgie and the two of us began by helping clients directly, cleaning, cooking, gardening and companionship. As Home Straight has grown our roles have changed.


As Managing Director, I am responsible for the business strategy ensuring that we have the right skills, knowledge and investment in place to serve the growing needs of our clients.


Tony, my husband, and I between us have lots of children and grandchildren, 2 dogs and a very old house that we are renovating. When I do get spare time, I like to try and keep fit we run a couple of times a week and practice pilates and yoga. Reading is a great escape for me and I am a member of two book clubs. I love cooking and spending time with my family, friends and my two dogs Digby an Italian Spinone and Twiggy a Weimaraner.


What do I love about my job? The people. Knowing that I have made a positive difference in someone’s life.
Sorting out problems and dealing with the day-to-day challenges that emerge in the world of care. Networking and building knowledge keeps me motivated and care is such an interesting line of work.

Nurturing, making the tea and having a jolly good laugh with my teammates.


My friends would describe me as funny, clever, focused, kind, hardworking, non-judgmental, constant, stubborn, easy-going, welcoming, forgiving, empathic, and beautiful inside and out!! (Stubborn was a shock to me)!


Georgie

Georgie Balmford

Job Title: Owner/Director

Joined: 2008

I grew up in Oakham and live here with my family. I enjoy everything Rutland has to offer and I am a regular visitor to the nature reserves and local events. Living here and knowing the area well is extremely beneficial.


I set up Home Straight with my friend Stevie after being made redundant. My background is in hairdressing, hospitality and care both within a residential setting and in-home care. I enjoy helping people to feel better about themselves.


Running my own business fitted in well with bringing up my children and we have carried this ethos on with our staff.


Providing person-centred care with a carefully selected carer and watching our clients blossom is what makes this work a joy.


In my spare time, I enjoy spending time with my family, photography, travelling and walking my little dog.


I am very proud of our business and what we have achieved.


Sharon

Sharon Batkin

Job Title: Owner/Director

Joined: 2017

I am the Director of Care, a Registered Manager and I manage the care side of the business. I have a background in care and I joined Home Straight 6 years ago. I really enjoy the challenges my role brings and seeing the difference the care and support make in a person's life.


It is my responsibility within Home Straight to oversee the day-to-day operations of the business. I work closely with clients, family members and health professionals. To provide a very person-centred service.


I am passionate about ensuring that we provide the highest standard of care possible.


I enjoy keeping fit, walking, working on my allotment and spending time with my family of grown-up children.


I have taken on a number of personal challenges such as wing walking for charity and more recently I completed the Loros Tower Run in Leicester with some of our team. I am always ready for a challenge.


Lisa

Lisa Mulvey

Job Title: Accounts Manager

Joined: 2015

I joined Home Straight originally as a carer and now I manage the rotas. If you call us to discuss your invoice or rota it is often me you will speak to.


I live locally with my family and my dog. I enjoy gardening and walking and spending time with my family.


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