Home Straight Partnership Ltd

Suite 1 and 4, Unit 16A, Oakham Enterprise Park, Ashwell Road, Oakham LE15 7TU
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Top 20 award
10 90 Reviews
  • Home Straight Partnership Ltd, Oakham
Home Straight is in its fifteenth year of trading, providing support to people in their own homes.

The team were rated 'Good' in all areas in their first CQC inspection in May 2018 and work closely with Rutland County Council, Social services, local GPs and other professionals.

The largest private care company in Rutland with an exemplary reputation that has been built over the last 14 years.

Home Straight provides bespoke premium care using a carefully selected team. They recognise that every client is different with unique needs. The care is always person-centred, giving them respect, choice and quality of life.

It is critical that the care provided is reliable and trustworthy, providing support not only for the client but for the family as well.

The team are all DBS checked, wear fresh PPE with each client and for each task. The training the Care team undergo is rigorous and thorough and regular quality checks are carried out.

There is an infection control policy and staff are kept updated on any changes to guidelines with regards to Covid-19.

Home Straight believes in person-centred care not only for their clients but also for their staff.

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Care Provided by Home Straight Partnership Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Straight Partnership Ltd
  • Person in charge
  • Stevie Katsouris, Sharon Batkin & Georgie Balmford (Owners/Directors)

Funding & Fees Guide for Home Straight Partnership Ltd

  • Prices

  • From £23.75 per hour for home support.
    From £32.30 per hour for personal care (Regulated activities).

  • Please call us to discuss your requirments and fees. We will carry out a free assessment in your home to gain details for your care plan.

Home Straight Partnership Ltd Reviews (90)

Total of 90, showing 61-80
10

Home Straight Partnership Ltd has a Review Score of 10 (9.962) out of 10, based on 31 reviews in the last 2 years. Over all time Home Straight Partnership Ltd has 90 reviews.

Overall Experience

  • 87
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Date Published

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Review from Brian D (Son of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight Partnership Ltd is the first and only home help service I've used and so far I have been very happy. After my father died I arranged daily personal care visits for my Mum. According to her, the visitors were all kind, considerate and willing to help with whatever my Mum needed. She's now
settled into a routine and actually doesn't need as much help at the moment. I credit the Home Straight Partnership Ltd staff with helping her regain some confidence and independence. The team has been very accommodating when I've asked to check the visiting schedule and have made it clear that they understand how their client's needs can change over time. Definitely recommend!

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave a review. We are delighted that the support is working so well.


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Review from Jonathan B (Son of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight Partnership Ltd carers do a great job looking after my Mum who has dementia. They visit her twice a day, help her with her daily needs including medication and meals. I receive regular feedback as to how Mum is doing which has been invaluable during the recent lockdown.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this feedback. We really appreciate it. We know the carers look forward to the visits and the cat keeps everyone amused.


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Review from Lisa R (Daughter-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are like friends to my mother-in-law. She would not cope without them and looks forward to their visits. They are so good at reporting concerns and knowing someone is seeing her regularly supports us too. It takes some responsibility off our shoulders. The carers are highly skilled, very
good at communicating with my mother-in-law and are very kind to her. Having Home Straight Partnership Ltd means that she will be able to stay at home and have a good quality of life.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. We are pleased the support is working and will pass your comments onto the team.


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Review from M H (Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight have formed an excellent and reliable provider.
Their staff are reliable, friendly and efficient.
We are very happy to use them.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write this review.
We are so pleased the support is working for you and we know your support worker enjoys her visits with you.


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Review from Guy V (Son of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight have been wonderful, we have been really impressed by their thorough initial assessment and subsequent sensitive and sympathetic help they have provided my parents. They are flexible and adaptable being able to provide extra help if and when needed. They are helping my parents to stay
independently in the home they love and to retain their autonomy. Their helper is friendly, kind and respectful. I am really grateful to them and would fully recommend them without hesitation.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave this review. We are so pleased the support has been accepted and is making a difference.


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Review from Caroline L (Daughter of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 84 and has Parkinson's, but is still able to live independently with support. Two absolutely lovely ladies from Home Straight visit my father three days a week to cook his lunch, do any jobs such as his washing etc and then accompany him and his dog on his daily walk. My father looks forward
to the visits and is very fond of both ladies. One, in particular, enjoys cooking and she prepares super lunches for my father - he is a 'foodie' so loves that. Both are good at anticipating his needs and the visits definitely lift his spirits on the days that he might feel a bit down. Thank you for providing such super support for my father.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write this review. We are so pleased the support is working for your father and the family.


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Review from Sue L (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise everyone at Home Straight highly enough. They have helped me so much with my father who is not the easiest person to deal with. We have been using Home Straight for about 4 years to help my father when my mother was in a home. She has since passed away and I have continued to use Home
Straight for my fathers care. I have to implement more care as his needs become greater and Home Straight have been most accommodating. His carer has been with my Dad all along and has been a great source of comfort to him. Nothing is too much trouble for her which I greatly appreciate. Now he has several carers who have also become regular. All the staff are brilliant and so helpful, going out of their way a lot of the time. The office staff are great too. Always friendly and helpful. I cannot thank the whole team enough for the care my father receives.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write this review, it is appreciated. The team are enjoying their visits.


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Review from Richard S (Son of Client) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, personal care given to my mother. As I live several hundred miles away, I'm grateful that I am always kept up-to-date with my mother's condition and care. It is particularly pleasing that my mother has been able to build up a relationship with her regular carer.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write us this review. The team all enjoy supporting your mother.


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Review from P T (Son of Client) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight was amazing. We could not have wished for better care or better service. All our requirements were met. Everyone was compassionate, kind and trustworthy.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to leave us this review. She is very much missed by the team, and it was a pleasure to care for her.


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Review from Angie C (Relative of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight has looked after my Mother-in-law over the past year. They are an excellent company. The carers are very understanding, kind and dedicated. They really care about their clients, who are treated with dignity and nothing is any trouble. They make the client feel happy and special. When changes
need to be made, the company follows up immediately. They have excellent communication skills and keep the family involved. Everything is very well run. I would recommend Home Straight to anyone.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to review us, the team really enjoyed their visits.


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Review from Ian P (Son of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Straight since early February 2020 and have been extremely pleased with the service and help we have received during the whole of that time. My mother at 89 is still fiercely independent and believes she can still happily live on her own - but can't really without ongoing help.
Home Straight put a plan together which was successfully implemented and much appreciated by my mother.
Then came COVID 19 - but Home Straight made clear all the necessary precautions they were taking - and continued their visits without any fall-off in their service. Then Mother developed a foot infection that meant she was unable to walk and required help every day - 3 times a day - rather than just 6 visits a week! Again Home Straight responded immediately making their staff available including weekends until the infection was gone.
Everyone we have come into contact with have been helpful, responsive and cheerful and my mother has benefited greatly. Thank you Home Straight.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your review, we do appreciate it and it is great to have such positive feedback.


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Review from Marjorie K (Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the help and support that is given to me.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for taking the time to write this review.


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Review from Peter G (Husband of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Straight for many years to support my wife’s mother who will be 100 in July. We have benefitted from a small team of carers who have built a strong relationship with their client. We have never been let down and we are kept informed of any changes in personnel. The company is very
well run.
We are full of admiration for the carers. The work is not always easy as one would expect with an elderly person with serious physical and mental health issues. However, the carers are unremittingly cheerful, dedicated and caring. They all work hard at the practical side of the care and the emotional and social support. We are in awe of their patience. They are particularly careful to preserve the dignity of their client.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your review, We know the team all find the visits rewarding, seeing the difference it makes to your Mother-in-law. Thank you also for your support and assistance.


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Review from Steve S (Son of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Home Straight services for almost 12 months and within that time the overall standard of care, both from the administrative aspect and the direct carers, has been outstanding. Their ability to adapt to the changing needs and demands that my mother requires is clearly evident
and the level of care demonstrated on a daily basis is highly commendable. The ease of which the initial set up was arranged and the standard of general communications is excellent throughout. In my opinion, the carers go above and beyond what is reasonably expected, which is reassuring for family members and they highlight any further areas of need both physically and materially.
The care that is provided by Home Straight demonstrates the 'human touch' and my mother sees them as friends and not just carers.

Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, Steve, we are pleased it is working for your Mother and the carers really enjoy their visits to her.


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Review from Julia D (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with this service. The staff are very professional, helpful and good at keeping us informed. The service has proved vital in enabling us to keep our Mum in her own home with a level of independence.

Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, Julia, it is rewarding to see your Mum responding so positively to the carers.


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Review from Julianne M (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would and have recommended the company to friends. The care that had been provided to
my mother has been excellent. Not only is the level of standard of support and care extremely good but the caring side, which in my mind is so important, is so very good. I also find, the support from the office
very professional.

Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you for your review, Julianne, we appreciate your time and your recommendations. We have grown by word of mouth and reputation. We are pleased the support is working for your mum.


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Review from Tina W (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, a family member has been using this service for several years. They are reliable and hard working. Nothing is too much trouble for the staff. Highly recommend using this company for all your care needs.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your feedback Tina, it is much appreciated.


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Review from Ian K (Son of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to our mother by Home Straight has been, without a doubt, exceptional. She really looked forward to the regular, twice-daily visits by the staff, all of whom she enjoyed seeing and she allowed them to help her. With dementia and a failing mind, there were occasions where extreme
patience was needed and that was always provided by the staff. Any really troublesome times were reported to us personally, thereby allowing us to be able to ensure she was safe and comfortable. After each visit, a summary report was entered into a care book so we would always know who had visited and how they found her, which we found to be of great benefit. In setting up the care package, we found the advice and help given and subsequent implementation was flawless. Our overall feeling was that we were certainly dealing with a company who were very professional in what they do and so it has proved throughout the time we have used their services. Highly recommended by us.

Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your kind words Ian. Your mother will be sadly missed by us all.


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Review from Susan (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Straight is a wonderful local, family-owned company. It supported my mum and myself through the last year of Mum’s life. I would recommend them without hesitation.
On a professional level, the company is outstanding and the individuals are wonderful.
Adapting to Mum's changing needs and professional
advice, Home Straight gave Mum a quality of life and me peace of mind. Mum enjoyed life with them both inside her home and out and about in Oakham. The team made the term “Care In Your Own Home “ exemplary. Mum's needs were met on a personal care level and keeping her flat clean and organised. She enjoyed their company and felt safe in their hands.
Some of her last words to her carer were “ I think I was meant to meet you.”
There can be no greater recommendation than this.

Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, your mother was a joy to visit and is very much missed by us all.


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Review from Penny V (Niece of Client) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home straight is a professional organisation. All communication, including email contact, is very good. I am always kept updated should any changes to my aunt's situation arise. My aunt is very satisfied with the care she receives and this enables her still to be able to live independently, which is
of vital importance to her.

Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, Penny. It has been a joy to see your aunt getting back on her feet.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Home Straight Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Home Straight Partnership Ltd is calculated as follows: ( (179 Excellents x 5) + (7 Goods x 4) ) ÷ 186 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Straight Partnership Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Stevie

Stevie Katsouris

Job Title: Managing Director

Joined: 2008

We started Home Straight in 2008, providing support to people in their own homes. As the business has grown and our clients have grown older we have developed with them to provide personal care, and companionship and have specialised in dementia support.


I spent several years working in HR, Training, Marketing and business development.


I’ve always believed that organisations succeed when there is a happy, well-trained team in place.
My career has always centred around supporting and nurturing people.


I founded the company with Georgie and the two of us began by helping clients directly, cleaning, cooking, gardening and companionship. As Home Straight has grown our roles have changed.


As Managing Director, I am responsible for the business strategy ensuring that we have the right skills, knowledge and investment in place to serve the growing needs of our clients.


Tony, my husband, and I between us have lots of children and grandchildren, 2 dogs and a very old house that we are renovating. When I do get spare time, I like to try and keep fit we run a couple of times a week and practice pilates and yoga. Reading is a great escape for me and I am a member of two book clubs. I love cooking and spending time with my family, friends and my two dogs Digby an Italian Spinone and Twiggy a Weimaraner.


What do I love about my job? The people. Knowing that I have made a positive difference in someone’s life.
Sorting out problems and dealing with the day-to-day challenges that emerge in the world of care. Networking and building knowledge keeps me motivated and care is such an interesting line of work.

Nurturing, making the tea and having a jolly good laugh with my teammates.


My friends would describe me as funny, clever, focused, kind, hardworking, non-judgmental, constant, stubborn, easy-going, welcoming, forgiving, empathic, and beautiful inside and out!! (Stubborn was a shock to me)!


Georgie

Georgie Balmford

Job Title: Owner/Director

Joined: 2008

I grew up in Oakham and live here with my family. I enjoy everything Rutland has to offer and I am a regular visitor to the nature reserves and local events. Living here and knowing the area well is extremely beneficial.


I set up Home Straight with my friend Stevie after being made redundant. My background is in hairdressing, hospitality and care both within a residential setting and in-home care. I enjoy helping people to feel better about themselves.


Running my own business fitted in well with bringing up my children and we have carried this ethos on with our staff.


Providing person-centred care with a carefully selected carer and watching our clients blossom is what makes this work a joy.


In my spare time, I enjoy spending time with my family, photography, travelling and walking my little dog.


I am very proud of our business and what we have achieved.


Sharon

Sharon Batkin

Job Title: Owner/Director

Joined: 2017

I am the Director of Care, a Registered Manager and I manage the care side of the business. I have a background in care and I joined Home Straight 6 years ago. I really enjoy the challenges my role brings and seeing the difference the care and support make in a person's life.


It is my responsibility within Home Straight to oversee the day-to-day operations of the business. I work closely with clients, family members and health professionals. To provide a very person-centred service.


I am passionate about ensuring that we provide the highest standard of care possible.


I enjoy keeping fit, walking, working on my allotment and spending time with my family of grown-up children.


I have taken on a number of personal challenges such as wing walking for charity and more recently I completed the Loros Tower Run in Leicester with some of our team. I am always ready for a challenge.


Lisa

Lisa Mulvey

Job Title: Accounts Manager

Joined: 2015

I joined Home Straight originally as a carer and now I manage the rotas. If you call us to discuss your invoice or rota it is often me you will speak to.


I live locally with my family and my dog. I enjoy gardening and walking and spending time with my family.


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