Home Instead (Shrewsbury, Ludlow & Oswestry) Reviews (15)
Home Instead (Shrewsbury, Ludlow & Oswestry) has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Shrewsbury, Ludlow & Oswestry) has 15 reviews.
Review from Mike B (Son of Client) published on 16 May 2023
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5.0 out of 5
for several years now, and are continuing to use them. One of my parents has complex needs which require multiple visits per day. All of the carers we’ve had have been excellent - they go above and beyond to ensure wellbeing and their
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your incredibly kind words and recommendation.
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Review from A B (Client) published on 4 May 2023
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4.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your kind words about our Care Professionals and so pleased that you have regained your independence and confidence with their support.
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Review from John F (Son of Client) published on 13 April 2022
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3.0 out of 5
We've had a few bumps in the road. Staff sickness that can't be backfilled leads to occasional cancellations, which are quite disheartening. We also once tried an overnight shift that didn't end well.
On the whole, though, Home Instead are helping my wife keep her sanity and their carers are first class. Happy to recommend.
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for your review, especially for rating our Care Professionals as first class and giving them a five star rating for being treated with dignity and respect. I'm sorry for the hiccups regarding staff sickness/absence we have had an absolutely torrid time in recent months because of Covid which has put our Scheduling Team under enormous pressure, we do try our best not to let anyone down but can only apologise for any inconvenience caused.
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Review from Nicola P (Wife of Client) published on 13 April 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for your review. We are so happy that you both enjoy the company of our Care Professionals and that you are reassured that your husband is in good hands.
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Review from M W (Client) published on 31 March 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for your review. It is our mission to enable people to remain living independently in their own homes and to hear that we are achieving that mission for you is wonderful. So glad you get on so well with your team of care professionals too.
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Review from J B (Daughter of Client) published on 31 March 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your kind words and we are pleased that your mum always enjoys the Care Professionals' company as they do your parents. If you need any extra support with the app please do call the office and they will be only too happy to help.
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Review from S M (Daughter of Client) published on 31 March 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for such positive comments about our service. It is an absolute pleasure to support your mother and we are glad that you feel supported as a family too.
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Review from B M (Client) published on 31 March 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your kind review, we are glad that your team of care professionals have been able to be helpful and make life easier for you.
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Review from E D (Daughter of Client) published on 31 March 2022
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for this wonderful review. We are happy that you are confident that your father is well looked after in your absence and that he gets on well with his team of caregivers and that you have a good relationship with the Operations Manager. It is an absolute pleasure to support your father.
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Review from Richard S (Son of Client) published on 8 December 2020
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
That is really kind of you to say, so thank you so much.
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Review from Mark S (Son of Client) published on 10 November 2020
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5.0 out of 5
Sadly my father passed away in June, and one of the senior managers even risked his own health to take my Mum to see him in hospital in his final hours right in the middle of the pandemic, for which we are truly
They are still looking after my Mum, and all the staff who care for her have been hard-working, courteous and caring. I live quite away, away from my Mum, so I can only see her every 2 weeks or so but it is reassuring to know she has company every day and I know they all take time to chat to her while they are doing their daily tasks and I know she looks forward to seeing them.
They do all her shopping and cooking as well as everything else she might need, nothing is too much trouble.
The office staff are always on top of everything that is happening, and regularly email us if there are any concerns or they need to clarify anything.
All the staff have been brilliant throughout.
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for taking the time to write such a lovely review, it is greatly appreciated. It has been an absolute privilege and pleasure to look after both your parents and the CAREGivers continue to thoroughly enjoy visiting your Mum each day.
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Review from Elizabeth C (Daughter of Client) published on 9 October 2020
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5.0 out of 5
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
We are delighted to receive your feedback and we are pleased that you feel that we are making such a difference to the life of your Mum and your family. We are always here to support the whole family as well as our valued Clients, particularly in these very difficult times. Thank you!
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Review from M H (Client) published on 4 February 2020
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5.0 out of 5
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Review from Barbara B (Client) published on 19 January 2019
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5.0 out of 5
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Review from M L (Wife of Client) published on 24 December 2018
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Home Instead (Shrewsbury, Ludlow & Oswestry) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Home Instead (Shrewsbury, Ludlow & Oswestry) is calculated as follows: ( (6 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 10 Ratings = 4.5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Shrewsbury, Ludlow & Oswestry) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
