POVA Care Ltd

58 Cliffe Road, Bradford BD3 0LT
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8.2 12 Reviews
  • POVA Care Ltd, Bradford
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Care Provided by POVA Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • POVA Care Ltd
  • Person in charge
  • Aliciya Ranu (Manager)
Are you the Owner/Manager of POVA Care Ltd? View your Advertising Options

POVA Care Ltd Reviews (12)

8.2

POVA Care Ltd has a Review Score of 8.2 (8.217) out of 10, based on 4 reviews in the last 2 years. Over all time POVA Care Ltd has 12 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 1

Date Published

12
0
2
4
8

Review from Nicola M (Daughter-in-law of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We regularly book POVA Care privately to help wash and dress my 94-year-old mother-in-law. POVA are happy for us to book random days or weeks without long-term commitment. A very professional service with friendly, reliable carers. My mother-in-law regularly sees the same familiar faces who know the
routine and she really enjoys their friendly chat as they get her ready. I thoroughly recommend.

Reply from Aliciya Ranu, Manager at POVA Care Ltd

Thank you for your positive feedback. Regards, POVA Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter-in-law of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is a complete violation of client privacy, safety and well-being and in breach of the patient care plan. The audacity to intentionally provide male carers to a female client, whose agreed care plan is females only, is an intrusion on their privacy. This repeated, intentional, misogynistic, management
of my mother-in-law's care plan is in contradiction to patient-centred care and does not satisfy the duty of care POVA owes to my mother-in-law.

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Treated with Dignity

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Review from M M (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

POVA's carers have been brilliant with both our parents, who are afflicted by dementia and were very reluctant to accept care of any kind, from anyone, because they don't see themselves as needing it. POVA's carers, through consistent and patient approaches, managed to persuade both of them to accept
necessary personal care. POVA are continuing to support our family with professionalism at a very difficult time. Carers who really care, and are very good at their job! We are very grateful.

Reply from POVA Care, Manager at POVA Care Ltd

Thank you for your positive feedback. Regards, POVA Care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Niece of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is amazing, they really do care for my auntie. They are very professional. Management and the office team are very helpful. You will always get someone on the phone. The carers are so lovely and trained to a high standard. I would recommend POVA all day long.

Reply from POVA Care, Manager at POVA Care Ltd

Thank you for your positive feedback. Regards, POVA Care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pova have taken care of my mum for over two years, they give excellent service and always responded to mums changing needs. They are always a phone call away for any problems we faced the staff went above and beyond and I can say we've all become friends.

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Treated with Dignity

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Review from Sarah S (Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using POVA Care Ltd for more then a year and am really happy with the care services. The carer always does the best they can and communication is good. I would recommend POVA Care Ltd as they always go above and beyond and are flexible.

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Review from Muhammad H (Next of Kin) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, punctual and experienced care company!
POVA Care was able to help us at very short notice and we continued to use them since. A tailored care package was drawn up in the first meeting we had. The management are very genuine and always endeavour to meet every need of the client whilst running
everything smoothly and ensure that the clients care is never compromised.
The carers always conducted themselves in a professional and understanding manner and kindness was always shown to our loved one through some very challenging times.
A huge thank you to you all for everything!

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Treated with Dignity

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Review from Faiza A (Granddaughter of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used POVA Care for my grandad, they were absolutely brilliant, they treated him with dignity and respect, nothing was ever too much for them, thank you POVA Care for all you did in my grandad's final days.

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Treated with Dignity

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Review from Elizabeth P (Sister of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

POVA Care was able to step in at a crisis point several months ago and since then has provided ongoing care for someone who would otherwise be unable to cope. They have proved flexible and willing to adapt to changing needs and circumstances. Our families owe them a lot.

Reply from Aliciya Ranu, Manager at POVA Care Ltd

Thank you for your positive feedback.
Regards, POVA Care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Malik A (Son of Client) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used so many companies.
But 1 of our friends told us about POVA. Very professional and reliable, always on time.

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Review from Stephen K (Son-in-law of Client) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having found Pova as being the only Care Agency that provided male staff for our area we are more than happy with their service. Punctual, professional and very friendly. They take time to chat with my father-in-law and build a good working relationship with us all. Would thoroughly recommend.

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Treated with Dignity

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Review from Shiiraz A (Husband of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been 3 months I have been using this company for my Mrs.
She is very happy and they always come on time.

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Current Review Score: 8.2 (8.217)

Overview of Review Score

The Review Score of 8.2 (8.217) out of 10 for POVA Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.217 for POVA Care Ltd is calculated as follows: ( (18 Excellents x 5) + (1 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 23 Ratings = 4.217

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for POVA Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about POVA Care Ltd

What Type of Services does POVA Care Ltd offer?

POVA Care Ltd offers Home Care.

How many Carers does POVA Care Ltd employ?

POVA Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact POVA Care Ltd to verify any information. View our terms and conditions. POVA Care Ltd has a Basic Service – more info.