Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP
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9.8 67 Reviews
  • Home Instead (Northampton), Northampton
Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home!

The services are provided by Care Professionals who are trained to provide a high-quality care service and who are employed for compassion and professionalism.

Care Professionals are carefully matched with clients and provide a minimum of one-hour calls allowing them the time to complete daily tasks whilst also building strong and lasting relationships with the clients.

Home Instead works closely with clients and their families to identify a person’s needs and find the best way to remain independent, confident and safe at home.
   
The team cover the following areas depending on the availability of Care Professionals:

Abington, Blisworth, Boothville, Bradfield on the Green, Bramptons, Brixworth, Bugbrooke, Castle Ashby, Cogenhoe, Collingtree, Duston, Earls Barton, Far Cotton, Flore, Grange Park, Guilsborough, Hardingstone, Harpole, Hartwell, Horton, East & West Hunsbury, Kings Heath, Kingsthorpe, Mears Ashby, Milton Malsor, Moulton, Overstone, Rectory Farm, Ravensthorpe, Roade & Ashton, Rothersthorpe, Southfields, Spratton, St James, The Bringtons, Walgrave, Weston Favell, Wootton, Yardley Hastings.

They cover all postcodes NN1-NN7.

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Care Provided by Home Instead (Northampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Qasim Irshad (Owner)

Home Instead (Northampton) Reviews (67)

Total of 67, showing 1-20
9.8

Home Instead (Northampton) has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Northampton) has 67 reviews.

Overall Experience

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Review from S D (Daughter of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this service for the last 3 months and found it to be very good. The carers are all reliable, kind and sensible. Having the app is useful to see what is going on. The reports show a high level of compassion, to... and understanding. The admin staff have also been helpful, especially when
plans have had to change at short notice.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave us a review. We always try to meet our clients changing needs, and work with their families and I'm pleased you have benefited from this.


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Review from R H (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who attend are very good, helpful and kind.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave this review, we always appreciate good feedback.


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Review from Elizabeth W (Wife of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the ladies who cared for my husband were very pleasant and we enjoyed meeting them. They were also willing and helpful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave us this review, we were very glad to be able to help you out at such short notice and so glad your husband recovered quickly.


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Review from Tim P (Son of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of service is very good. I live 350 miles from Mum so am dependent on the girls for my eyes and ears and honest reporting which they do well.
I wish I could write into the App too to help me message them, as I currently have to email the office.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking time to leave a review. Unfortunately the app is not owned by Home Instead and could be challenging to monitor with the number of individuals who have access to the app. We do have a dedicated Client email address which I will send to you incase you have not seen that on the Comms letter yet.


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Review from Susan M (Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good, kind and helpful staff, always on time. Nothing is too much trouble. The girls go out of their way to anticipate, manage and adapt to everything. Very helpful and kind during the demise of my husband.

Reply from Sandra Morison, Registered Manager at Home Instead (Northampton)

Thank you so much for your kind words. Your care team always thought a lot of both you and your husband and we are all glad to continue supporting you. I will pass on your kind words to the Care professionals.


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Review from E K (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having excellent care from two very nice ladies who are a pleasure to work with they are so kind caring and helpful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for this lovely review and we are happy that you feel your time with our Care Professionals is beneficial.


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Review from Steve W (Son of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service! We engaged with the Care Coordinator and her team last month and after several meetings/assessments and form filling my mum has started her care today. She called me to say how pleased and happy she was with the lovely carer. She showered, changed, had a coffee and got
her bed made in 1 hour. In her words, she said she felt like a different woman and by 9 am was ready to go out. After many weeks of anxiety, mum can now relax and look forward to her day. Thank you, team, I am so pleased!

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you so much for this wonderful review. We are all very glad that having our support has made such a difference. Your mum's Care professionals enjoy their time with her too.


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Review from D W (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward each morning to having my carer. Each one is cheerful and the majority of them have a wonderful smile. All of them are efficient and treat me with dignity. Which I appreciate at my age - 96. I like learning about their families and activities.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are very glad that you look forward to your visits every day and that your care professionals are meeting all your needs. Thank you for this lovely review.


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Review from J V (Wife of Client) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead on the recommendation of a friend who had found the service to be extremely good. We have also been really happy with the service provided. A small team of carers visit and take such good care of my husband and offer me wonderful support. All of the carers are very friendly, caring
and efficient and we feel very lucky to have such a professional and kind team supporting us to take care of my husband here at home.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for such a wonderful review. We are so glad that you and your husband are happy and feel well-supported, our Care professionals enjoy their visits with you too.


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Review from F F (Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and helpful. Wish it was a bit less expensive.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave this review. I am glad our Care Professionals are supporting you well. Sadly, we do understand the concerns around cost.


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Review from S W (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service Home Instead have provided. They are extremely professional and all the personnel I have dealt with have been great. Mum is very happy with her carers and they all carry out their tasks very well. Thank you to you all for all you have done so far.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for such a lovely review, our Care Professionals and Office team are always pleased to receive such wonderful feedback.


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Review from J F (Son of Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Northampton has never left Mum down. They have been visiting for the past 4 years and Mum is more than happy! Any problems I make in need of support are always answered.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your lovely review. We are glad that both mum and yourself feel well supported.


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Review from J P (Son of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of home care is excellent. The carer not only gets everything done but is a real friend to my mum and she looks forward to her visits. Literally, nothing is too much trouble. It's also reassuring that things are followed up by head office. The meeting with the m one of the staff was useful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are so pleased that you took the time to send in this lovely review and that you are happy with the care professionals and office support.


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Review from J K (Client) assisted by family/friend published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care Home Instead give me. The carers are kind and work efficiently. My family do not live near to me, it's a comfort for them to know I get a visit each day.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are glad that you feel well supported and our Care Professionals are kind, then this enables your family to have peace of mind.


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Review from J S (Daughter of Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has three main carers that help her get up and go to bed. They all treat her with care and kindness to ensure she is happy and settled.
Using Home Instead has freed up valuable time for me, as Mum's primary carer and I feel reassured that they are taking good care of her. Thank you!

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your kind words, we are so glad that we are able to support both you and your mum in this way.


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Review from P W (Wife of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care given over four and a half years from the Home Instead.
We have been blessed to have continuity with the same familiar faces which has been essential to my husband's needs having had Alzheimer's and vascular dementia for 9 years.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your lovely review, the Care professionals enjoyed their outings with your husband and yourself when you joined them too.


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Review from Mark E (Son of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mother in her own home for several years. They were fantastic. The staff were genuinely interested in her well-being. They washed her, showered once a week, sorted meals, washing up and washing. They were very organised and if anything g was running out, they would let you
know in advance so you could do something about it. Mum got to the stage where she could not continue at home otherwise she would still be enjoying their help and company. Wholeheartedly recommend them.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you. Our care professionals always try to involve family and keep them informed. I'm so glad Mum is moving closer to be where the family can visit on a regular basis.


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Review from A S (Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care. I receive each day. The carers are very kind and helpful.

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Review from Fiona P (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving daily visits from his Home Instead team and they are so supportive and helpful. He wants to remain as independent as he can for as long as he can and their support enables him to do that. Their visits see to his needs but also provide good company for him and have helped restore
his well-being after he had to move out of his home of many years. My family and I are very grateful to have their help.

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Review from Martin H (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are the reason my Dad is still able to live at home is his beloved bungalow. I'm an only child trying to hold down a full time job whilst trying to assist all my father's needs. Without Home Instead, he would have been in a full-time care home by now which would have been against his wishes.
He wants to stay in his home until he gets carried out in a box, that's his words, not mine. We are doing everything we can to make that a reality. The care team are fantastic and deals with my father as a friend rather than a client. They look after all his needs including doing his shopping for him when I'm unable to do that. I thank the team for their continued support and for making my Dad's wishes come true. It can't be easy, as he is in mid-stage Dementia and has no comprehension of anything other than what the weather is like. Thank you, Home Instead for supporting me and my family. You make a huge difference to our lives and more importantly, my Dad's life.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave such a lovely review. We are glad that working with Home Instead is supporting you and your dad so well. We will ensure this lovely message is relayed to Dad's team of carers


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Home Instead (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Home Instead (Northampton) is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northampton) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (5)

Emma

Emma Bennett

Job Title: Care Professional Compliance

Joined: 2021

My name is Emma Bennett, I have 32 years of experience working as a nurse in the NHS. I have worked for Home Instead since 2018, which means I have 36 years experience of working with people across all age groups.


I now work with the Care Professional Team at Home Instead where I share the role of training and the development of our Care Professionals and key players. This includes supporting them with their inductions and then ongoing support and training. My main role is ensuring and maintaining compliance with Care Professional development and mandatory training, to both Home Instead and CQC standards.


Tina

Tina Broadbent

Job Title: Client Experience Team

Joined: 2020

My name is Tina Broadbent. I started with Home Instead in February 2018 and have been in care for about 4 years prior. Upon leaving school I trained as a Chef and worked in the catering sector for just over 10 years. I went back to work in the hotel catering trade for 9-years at the Walnut Tree Inn. During my time there I got chatting with a local customer who was looking for care for his Daughter with complex needs. I loved my time being her PA.


This gave me a completely new angle on care in the community from young adults to our ageing society that want to remain at home. I came to Home Instead after working for another care company and I haven’t looked back. I started as a Care Professional out in the community and had my own lovely clients. I quickly got recognised in the office for other useful qualities, and I’m now full-time in the office.


I’m always thankful to Home Instead for believing in me and seeing my potential.


Outside of work, I have two daughters and my Husband. I enjoy cooking for friends and family. I also enjoy the Gym, walking with the family and the many Dogs we have between us all.


Hannah

Hannah Rootes

Job Title: Client Experience Team

Hi, my name is Hannah Rootes. I have worked for Home Instead Northampton since August 2020 and have recently joined the Client Experience Team. A big part of my role is that I go and meet new clients and create their Care Plans so that we and our Care Professionals can provide the best level of care possible. When I do this my focus is always, on what our clients want to achieve and what is important to them- our clients are at the centre of everything I do. I have lived in Northampton all my life and have enjoyed growing up here. In my life, I have seen all aspects of care, where before working for Home Instead I cared for the family. Due to this, I use all of my experience as a family member of a loved one needing care and as a Care Professional to ensure all of our Clients receive the best care we can provide.


When I am not working, I enjoy spending time with my family, especially my daughter. I also love to read good books and go for a scenic walk where I can take some photographs with my DSLR camera.


Emma

Emma Adam

Job Title: Recruitment Manager

I have been in healthcare for 18 years and have loved every minute of it. I have worked with children, young adults, and the elderly, all within Care Homes and Domiciliary settings.


I started work in Domiciliary care as a Carer, upon returning from maternity leave I was promoted to a Senior. I later progressed to being a Trainer, Scheduler, Deputy Manager and now Recruitment Manager with Home Instead.


I have only been at Home instead for just over a year and everyone is very welcoming, caring and passionate about what they do.


In my spare time, I enjoy spending time with my family and friends, going camping, being outdoors and plenty of movie nights.


Charlee

Charlee Kaye

Job Title: Client Experience Team

My name is Charlee Kaye. I have worked in the Care Sector for 8 years, where I have worked for Home Instead for most of this time. I am a part of the Client Experience team at Home Instead Northampton, where I ensure our client’s experience with Home Instead is what they want. This may be from completing reviews with our clients, attending client visits and supporting Clients and Care Professionals with their needs on a day-to-day basis.


I have always lived in Northampton, where I have raised my family. In my spare time, I enjoy spending time with my friends and family. I enjoy going on holidays, attending social events, and living life to the full. Before joining Home Instead, I trained to become a hairdresser and spent 10 years in a salon. This has given me lots of experience in communicating with clients and understanding their needs.


Frequently Asked Questions about Home Instead (Northampton)

What Type of Services does Home Instead (Northampton) offer?

Home Instead (Northampton) offers Home Care.

How many Carers does Home Instead (Northampton) employ?

Home Instead (Northampton) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Northampton) to verify any information. View our terms and conditions. Home Instead (Northampton) has a Platinum Service – more info.