Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP
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9.8 67 Reviews
  • Home Instead (Northampton), Northampton
Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home!

The services are provided by Care Professionals who are trained to provide a high-quality care service and who are employed for compassion and professionalism.

Care Professionals are carefully matched with clients and provide a minimum of one-hour calls allowing them the time to complete daily tasks whilst also building strong and lasting relationships with the clients.

Home Instead works closely with clients and their families to identify a person’s needs and find the best way to remain independent, confident and safe at home.
   
The team cover the following areas depending on the availability of Care Professionals:

Abington, Blisworth, Boothville, Bradfield on the Green, Bramptons, Brixworth, Bugbrooke, Castle Ashby, Cogenhoe, Collingtree, Duston, Earls Barton, Far Cotton, Flore, Grange Park, Guilsborough, Hardingstone, Harpole, Hartwell, Horton, East & West Hunsbury, Kings Heath, Kingsthorpe, Mears Ashby, Milton Malsor, Moulton, Overstone, Rectory Farm, Ravensthorpe, Roade & Ashton, Rothersthorpe, Southfields, Spratton, St James, The Bringtons, Walgrave, Weston Favell, Wootton, Yardley Hastings.

They cover all postcodes NN1-NN7.

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Care Provided by Home Instead (Northampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Qasim Irshad (Owner)

Home Instead (Northampton) Reviews (67)

Total of 67, showing 21-40
9.8

Home Instead (Northampton) has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Northampton) has 67 reviews.

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Review from Gyles D (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at all of the alternatives for Mum including residential care, live-in help, etc but one of the services offered by Home Instead (Northampton) fitted the bill perfectly. Daily contact to help with shopping, cooking and cleaning, as well as the all-important mental stimulation through contact
and interaction. Too many different carers to start with wasn't ideal but now that the routine has settled into two principal carers, my mum is more than happy with the service offered.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi Gyles. Thank you so much for the lovely review. We really do appreciate your feedback and we are glad that the service is now working for Mum. I will pass on the lovely words to the teams.


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Review from C C (Partner of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been recommended by a friend; We are very happy with the service we receive from Homeinstead and would happily recommend you to any of our friends. The team have built up a good relationship with the client and as importantly his dog!

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Thank you for the lovely review. We are pleased to hear that you are pleased with the service being provided by the Home Instead care Ppofessionals. We will ensure that this feedback is passed over to the teams.


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Review from Steve D (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fault the service. My father's carers have often gone the extra mile. I cannot recommend them highly enough. The staff particularly three of them who deal with Dad mostly, are excellent. I recommend Home Instead to all who ask about them.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Thank you for the lovely review. We are pleased to hear that you are happy with the care professionals that are supporting your dad and that they go the extra mile to support him. We will ensure that this positive feedback is passed over to the team.


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Review from Christine K (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Home Instead (Northampton) to be very thorough in their pre-treatment set-up. We appreciate their attention to our mother's background/history, which enables a personal approach as well as clinical care. They are attentive to any issues that may arise, which helps our peace of mind, and we
are confident that Mum is in safe hands.
All in all a professional, competent and caring service.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi Christine, thank you for the lovely review. I am pleased to hear that you feel the new service that was set up for Mum has been set up correctly and is working well for her.


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Review from Louise W (Niece of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been using Home Instead (Northampton) since her Alzheimer’s diagnosis last October. She lives alone and is visited daily for medication witnessing, general tidying and cleaning, trips to the shops and garden centre and general companionship. All the ladies are kind, caring and very flexible,
accommodating trips to the doctors and assisting with broken door locks, even organising a locksmith. The ladies ensure she has fresh food and prepare a hot meal and drink each day. Home Instead (Northampton) have made suggestions to assist my aunt, such as a whiteboard where they record who is coming when and what activity they have planned - shopping, keep-fit, etc. I live 40 miles away, so their visits give me peace of mind that my aunt is safe and well, and their daily notes, accessed through the app keeps me updated on what she’s done. Their visits mean she has been able to continue living independently, and I have no hesitation in recommending them.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi Louise, thank you for the lovely review. I will pass on this wonderful feedback to the care professionals that support your aunt and to the office team. I am glad to see that the support we provide is working well and is providing you with some piece of mind that your aunt is safe.


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Review from Julia R (Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead (Northampton) office team are very friendly and helpful and any issues I had have been sorted out promptly and efficiently. My carer and I have built up a good relationship and know more about Accompany Buddy.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi, Julia. We are really pleased to hear that you are getting on well with the care professional that is supporting you. Thank you very much for the review. We will ensure that the feedback is passed back to the teams.


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Review from Sarah F (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide my Dad with excellent care. They have been looking after him for 3 years now and we are very grateful for all that they do. Always on time and very caring and compassionate. His team really are amazing. Without them it wouldn’t be possible for Dad to stay at home. Office staff are
always at the end of the phone to discuss any concerns and to offer advice. We believe Dad is getting the best care and we are very happy with Home Instead. Many Thanks to each and every one who looks after Dad.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Thank you very much for the lovely review. We are pleased that you feel that Dad is receiving the very best care. We will ensure that this feedback is passed to the care professionals and office teams.


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Review from Angela G (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been giving excellent care to my Dad (in his 80s with Parkinsons disease) for 2 years. The Carers visit my Dad for an hour each day. The work they cover within one hour is a miracle: check medication, make lunch/dinner, help with household chores, taking him to medical appointments,
help with shopping, and as my Dad is a gardener: help with seeding and watering plants. The carers are polite and sociable and this has made the process of integrating their services into my Dad’s daily life easy. Home Instead were employed, when Mum was ill and eventually passed away. I cannot describe in words how valuable and vital the Carers were to my Dad during this time. Their visits were essential to assist Dad through the grief process and a severely difficult time in his life. Our family does not live near Dad, and Home Instead has given our family peace of mind to know that Dad is being checked on and looked after by their fantastic staff/Carers.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi, Angela. Thank you for the very lovely review. We are very pleased to hear that you are happy with the support that the care professionals are providing for Dad. I will ensure that the feedback is passed over to the team.


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Review from Gina G (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the office staff and team of carers who have supported and cared for my mother since February 2020. They provided wonderful care and never once missed a day, even during the very difficult Covid lockdowns. Their dedication to maintaining care has been so appreciated by Mum and
by us the family. The office staff are always quick to respond to any changes in care or when medication needs to be given and would telephone if there were any concerns or queries.
I recommend Home Instead to all of our friends and indeed our neighbour now has Home Instead carers every day on our recommendation.
Many thanks to your great team. Keep up the good work.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Thank you, Gina, for this very lovely review. We really do appreciate the feedback. We are really happy to hear that you and Mum have been happy with the service being provided.


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Review from Michael H (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Home Instead for over 12 months, and the service has been life-changing. Regular (daily) trips out from a team who feel more like friends than caregivers. Reliable and regular care, and daily updates via the app, leave me feeling much happier that Mum has a busy, active, fulfilling
life. The office is easy to get hold of and responds quickly. Really, it has been transformative for both Mum and myself. I regularly recommend others in a similar situation to contact them to see if/how they can help. My only regret is that I didn't contact them earlier.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Hi Michael, thank you for such a lovely response. It is a pleasure to support Mum, and I am glad to hear that you feel that the team are keeping you up to date about Mum. I will ensure that your feedback is passed on to Mum's team of care professionals and the office team.


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Review from T M (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Home Instead from the office support team and my mother's kind carers. The service is excellent, and nothing is too much trouble. Their communication is very good, informing me of any concerns. My mum enjoys all of their company when they see her twice a day, and they
take time to chat with her. They ensure Mum is washed and dressed, lunch is made for her and general tidying up and washing. I have peace of mind, knowing Mum is being well cared for, as I do not live near her. I would highly recommend Home Instead so pleased they were recommended to me.

Reply from Dan Dunphy, Registered Care Manager at Home Instead (Northampton)

Thank you so much for this lovely review. It is a pleasure for the care professionals to be able to support Mum. It is really pleasing to see that the service being provided is working well for Mum. I will pass over your feedback to the care professionals.


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Review from Philip C (Husband of Client) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and quality of staff who supported my wife during this service agreement. It enabled me to play golf on one day per week. Personal circumstances changed the need for support from Home Instead during the upcoming autumn and winter months.

Reply from Qasim Irshad, Owner at Home Instead (Northampton)

Thank you for your review, it was a pleasure to support your wife and we are thrilled that you managed to play golf.


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Review from Philippa S (Daughter of Client) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Home Instead, both the thorough and careful organisation and the wonderful kind carers. My mum, now 97, has had to move into a residential home owing to medical events but Home Instead enabled her to enjoy her independence for much longer than would otherwise have been
the case. She enjoyed the carers' visits and they encouraged her to maintain an appropriate diet and good self-care. I would recommend them fully.

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Review from Gail Y (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call to make the initial enquiries, to the introductions to the carers, I found everyone so friendly and helpful. Dad loved his visits from his lunch ladies. Just as important as ensuring he had lunch was the company. Every member of the team from reception to managers to carers
all communicated so well. Happily recommend Home Instead to anyone.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you, it was a pleasure to support such a lovely gentleman and to get to know you too!


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Review from M P (Wife of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead responded very promptly to my request for help which was particularly helpfulas I was on a very tight timetable.
My husband was not completely committed to having a person in while I was out unaware of how anxious he can get if left for longer than a couple of hours. He does not acknowledge
his dementia so what has been really promising is that the workers coming in have managed to make meaningful relationships with him already despite all his misgivings. At the end of last week he said that he had enjoyed time with the carers and that perhaps everything was going to work out alright. I put this down to the skill of the carers in working with people with dementia.

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Review from Carol P (Stepdaughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an amazing level of care and friendship to my elderly, disabled step mum. Nothing was too much trouble and they went out of their way to support us as a family in times of crisis when my dad sadly passed away. The carers and managers helped us both to survive this trauma and provided
extra care at very short notice when it was required in an emergency. They seem to have an extraordinary level of patience.
They were considerate of myself as a carer as well as ensuring my step mum was safe and happy. The end of 2021 and the beginning of 2022 has been a very difficult time for us as a family and all the staff at home Instead have helped to get us through that, I cannot thank them all enough.

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Review from Emma S (Granddaughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided excellent care for my grandmother over the past 18 months. The carers are friendly, kind, caring and respectful. The management is also very supportive and gives good advice regarding care issues. I definitely recommend their services.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for your kind words. We wish you and your family all the best for the future.


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Review from D T (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies are very competent - a pleasure to work with - always reliable. Can count on always willing to do jobs asked of them, in fact, a pleasure to work with. Thank you.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you - It is always a pleasure to visit you. I will pass on your kind words to your small team of CAREGiver's.


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Review from Roger C (Brother of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide general support and companionship to our elderly sister now in early stages of dementia. Our sister is supported by a kind and caring team who she regards as friends not carers. Critically the team ensure our sister eats properly three times a day, and has outings to shop, socialise
or just walk in the local park on a regular basis. The carers take her for vaccinations, appointments at the local GP, and coordinate visits as needed from occupational therapists. Nothing is too much trouble! Should unexpected problems arise we are consulted so that additional support can be actioned to meet a need without delay.
This level of care ensures that our sister can continue to live happily and safely in her home environment for the foreseeable future.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you Roger. We love supporting your sister and her team have a great time socialising with her. Long may this continue, best wishes to you all.


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Review from L K (Cousin of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Northampton) has proved to be invaluable to us all. My cousin lives a good distance away from the rest of the family. She employed Home Instead following a stay in hospital two years ago, just weeks before the first Covid 19 lockdown. Since then her carers have shown concern, care, and
competence as they look after her needs each day, enabling her to live, as she wishes, in her own home. We, her family, keep in contact regularly by phone but to know that someone is with her each day is a great comfort, and we can use the app to check on how she is coping. The carers help her with personal care, meal preparation, laundry, cleaning, and will shop for her if the need arises. They also find time to chat as they work - a very valuable activity especially when someone lives alone. We have full confidence in all of the staff at Home Instead, carers and admin staff alike, and have often recommended them to others we know in need of care.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave such a lovely review. I know that your cousin has such a wonderful relationship with her team and we in the office think highly of her also. Best wishes.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Home Instead (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Home Instead (Northampton) is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northampton) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (5)

Emma

Emma Bennett

Job Title: Care Professional Compliance

Joined: 2021

My name is Emma Bennett, I have 32 years of experience working as a nurse in the NHS. I have worked for Home Instead since 2018, which means I have 36 years experience of working with people across all age groups.


I now work with the Care Professional Team at Home Instead where I share the role of training and the development of our Care Professionals and key players. This includes supporting them with their inductions and then ongoing support and training. My main role is ensuring and maintaining compliance with Care Professional development and mandatory training, to both Home Instead and CQC standards.


Tina

Tina Broadbent

Job Title: Client Experience Team

Joined: 2020

My name is Tina Broadbent. I started with Home Instead in February 2018 and have been in care for about 4 years prior. Upon leaving school I trained as a Chef and worked in the catering sector for just over 10 years. I went back to work in the hotel catering trade for 9-years at the Walnut Tree Inn. During my time there I got chatting with a local customer who was looking for care for his Daughter with complex needs. I loved my time being her PA.


This gave me a completely new angle on care in the community from young adults to our ageing society that want to remain at home. I came to Home Instead after working for another care company and I haven’t looked back. I started as a Care Professional out in the community and had my own lovely clients. I quickly got recognised in the office for other useful qualities, and I’m now full-time in the office.


I’m always thankful to Home Instead for believing in me and seeing my potential.


Outside of work, I have two daughters and my Husband. I enjoy cooking for friends and family. I also enjoy the Gym, walking with the family and the many Dogs we have between us all.


Hannah

Hannah Rootes

Job Title: Client Experience Team

Hi, my name is Hannah Rootes. I have worked for Home Instead Northampton since August 2020 and have recently joined the Client Experience Team. A big part of my role is that I go and meet new clients and create their Care Plans so that we and our Care Professionals can provide the best level of care possible. When I do this my focus is always, on what our clients want to achieve and what is important to them- our clients are at the centre of everything I do. I have lived in Northampton all my life and have enjoyed growing up here. In my life, I have seen all aspects of care, where before working for Home Instead I cared for the family. Due to this, I use all of my experience as a family member of a loved one needing care and as a Care Professional to ensure all of our Clients receive the best care we can provide.


When I am not working, I enjoy spending time with my family, especially my daughter. I also love to read good books and go for a scenic walk where I can take some photographs with my DSLR camera.


Emma

Emma Adam

Job Title: Recruitment Manager

I have been in healthcare for 18 years and have loved every minute of it. I have worked with children, young adults, and the elderly, all within Care Homes and Domiciliary settings.


I started work in Domiciliary care as a Carer, upon returning from maternity leave I was promoted to a Senior. I later progressed to being a Trainer, Scheduler, Deputy Manager and now Recruitment Manager with Home Instead.


I have only been at Home instead for just over a year and everyone is very welcoming, caring and passionate about what they do.


In my spare time, I enjoy spending time with my family and friends, going camping, being outdoors and plenty of movie nights.


Charlee

Charlee Kaye

Job Title: Client Experience Team

My name is Charlee Kaye. I have worked in the Care Sector for 8 years, where I have worked for Home Instead for most of this time. I am a part of the Client Experience team at Home Instead Northampton, where I ensure our client’s experience with Home Instead is what they want. This may be from completing reviews with our clients, attending client visits and supporting Clients and Care Professionals with their needs on a day-to-day basis.


I have always lived in Northampton, where I have raised my family. In my spare time, I enjoy spending time with my friends and family. I enjoy going on holidays, attending social events, and living life to the full. Before joining Home Instead, I trained to become a hairdresser and spent 10 years in a salon. This has given me lots of experience in communicating with clients and understanding their needs.


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