Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP
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9.8 67 Reviews
  • Home Instead (Northampton), Northampton
Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home!

The services are provided by Care Professionals who are trained to provide a high-quality care service and who are employed for compassion and professionalism.

Care Professionals are carefully matched with clients and provide a minimum of one-hour calls allowing them the time to complete daily tasks whilst also building strong and lasting relationships with the clients.

Home Instead works closely with clients and their families to identify a person’s needs and find the best way to remain independent, confident and safe at home.
   
The team cover the following areas depending on the availability of Care Professionals:

Abington, Blisworth, Boothville, Bradfield on the Green, Bramptons, Brixworth, Bugbrooke, Castle Ashby, Cogenhoe, Collingtree, Duston, Earls Barton, Far Cotton, Flore, Grange Park, Guilsborough, Hardingstone, Harpole, Hartwell, Horton, East & West Hunsbury, Kings Heath, Kingsthorpe, Mears Ashby, Milton Malsor, Moulton, Overstone, Rectory Farm, Ravensthorpe, Roade & Ashton, Rothersthorpe, Southfields, Spratton, St James, The Bringtons, Walgrave, Weston Favell, Wootton, Yardley Hastings.

They cover all postcodes NN1-NN7.

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Care Provided by Home Instead (Northampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Qasim Irshad (Owner)

Home Instead (Northampton) Reviews (67)

Total of 67, showing 41-60
9.8

Home Instead (Northampton) has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Northampton) has 67 reviews.

Overall Experience

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Review from Edwina R (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after by Home Instead since she had a fall in September 2020 and became severely disabled. Our family is very small and I live abroad, so we were totally dependent on a reliable, kind and professional care team. Home Instead has really exceeded all expectations. Nothing was
too much trouble. The carers were without exception kind, friendly and very good at their job, and I must really praise the office team for being available and supportive with a very "can do" approach at all times. Eventually, mother has become so frail and liable to falls that a care home with 24/7 care has become inevitable. However, up to this stage Home Instead went to enormous efforts to provide excellent care even at night for mother, plus carers coming in 4 times daily. We cannot thank the team and the office staff enough! They are really wonderful.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for taking the time to leave such a wonderful review. We want to wish your mother all the very best in her new home. She has been a delight to get to know and support. Best wishes to the rest of the family too and if you ever need anything in the future, you know where we are, Kelly


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Review from Jane M (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. My 94-year-old mother was able to stay in her own home thanks to the care given by Home Instead caregivers. The small team that looked after her were so dependable and went that extra mile to keep her motivated. Her mental well-being was improved with the
stimulation they gave her, especially the sing songs she enjoyed. The office staff did a great job under very difficult Covid circumstances keeping us well informed with useful advice. a very well run organisation.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for taking the time to leave this review. We want to wish your mother all the very best for her future. We also loved singing our way through the routine! Best wishes, all of the Home Instead team


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Review from Joan K (Daughter-in-law of Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead took on the care of my much-loved father-in-law shortly after my mother-in-law died nearly five years ago. The small team of caregivers have become like family to him and their dedication and level of care has been exceptional. He has mild dementia and it is important for him to have familiar
faces and routine. Nothing is too much trouble for these caregivers, they genuinely care. In the office is another team of dedicated staff who support in every way they can, regularly reassessing to make sure the care package is still suitable and liaising with health care professionals. In recent weeks they have provided invaluable support to me in helping to resolve funding issues. I cannot recommend Home Instead more highly.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much, your father in law is very special to us here at Home Instead and it's an honour to care for him. Best wishes from us all.


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Review from Lynne J (Daughter of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caregivers understand dignity, respect, kindness and support for the family.
Caring during end of life care for my mum, they are trained, courteous, punctual, have humour and skill in building relationships.
I couldn’t have kept Mum at home without them so I am very grateful that they stepped
up and took on the challenge.
The administration is so professional and with secure access, I could see who was coming as a caregiver, the time and read the care notes.
When we had a family crisis, Home Instead put together support for Mum that meant she could stay at home as was her wish.
We had a regular team of staff who always knew about Mums specific needs and wishes, this reassured me they saw her as an individual not as just another client as the previous two agencies had.
I will forever be indebted to them for helping me make it possible to care to the end.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much, not a dry eye in the Home Instead HQ. It was an honour to care for your mum and keep her in her own home as per her wishes.
Don't be a stranger! And thank you for taking time to send gifts to the office, very thoughtful of you at such a difficult time,


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Review from Ann C (Daughter-in-law of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were very good, always there on time and looked after my mother-in-law well. They regularly updated the app on a daily basis which was helpful to keep us all informed on how she was doing and what she was up to.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much.
We hope that 'our lady' is really happy for her new chapter. Best wishes from all of us.


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Review from Gemma C (Granddaughter of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started caring for Nan mid August, when our family reached crisis point. After making my enquiry due to such excellent reviews, I was contacted promptly and a meeting was arranged at short notice. All of the staff based within the office are amazing! Professional yet very friendly. Home
Instead went out of their way to accommodate our needs for an urgent meeting to discuss Nan’s needs/preferences. I was overly impressed by their approach to providing consistency with allocating a small team of caregivers to Nan, so that she never comes face to face with a stranger. Nan has 3 wonderful ladies that rotate daily visits and she looks forward to their visits every day! All 3 ladies were introduced to Nan gradually so that she felt comfortable knowing each lady before they arrived. Nan has nothing but praise for her “lovely ladies” as she calls them. The app is amazing! A way for me to keep up to date with Nan’s visits and a log of all activities. Thank you, Home Instead.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much, this review is lovely and I have passed on your kind words to her three caregivers. Your nan is an absolute delight and a pleasure to support.


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Review from Julie C (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was highly recommended to me by my neighbour as they had cared for her mother who suffered from dementia until she sadly passed away last year.
One of the great thing about Home Instead is that they will only send the same few carers so that my dad and I are able to get to know them although
my dad does not remember their names he does remember faces enabling him to build a nice friendly rapport with the girls and also with myself.
Unfortunately this year I sadly lost my partner, we had been together for over 30 years and Home Instead were also able to help me with support during this time. I too would very highly recommend Home Instead as a very caring company that always seem to go that extra mile for their clients and their families

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for this wonderful review. We are always here for you and your father and appreciate the lovely feedback which we will share with your father's small team of caregiver's.


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Review from Phil R (Son of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service Home Instead provide is excellent the carers are kind and friendly with my parents who both have forms of dementia. The same small team visit my parents and this helps enormously with familiarity and consistency of care; I get feedback on each visit via an app, so I know if there are any
issues.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for sharing your feedback with us. The app has been an amazing addition to our service to keep families and loved ones up to date with everything.


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Review from Simon T (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead took over care for my Dad I feel a weight has been taken off my shoulders. My Dad looks forward to them coming round. The team are so caring and helpful. Always nice to read the visit reports on the app. Would recommend them to anyone.

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Review from Chris H (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, flexible, responsive, adaptable, professional, likeable and easy to work with.
They make it possible for Mother to remain in her home. Without them, this would not a workable option.
I would not hesitate to recommend Home Instead.

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Review from Katie C (Daughter of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding and have very caring members of staff who really care and know how to treat their patients! Easy to contact and useful app to help track what has been done on a visit. Would recommend!

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Review from Jim M (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead during a difficult transition period with my parents, who were struggling with their self-care at home. My father suffers from end-stage heart disease and my mother was recently diagnosed with Alzheimer's, which threw their world into disarray. The social care that was visiting
their home was not sufficient and they were having a hard time grasping the concept of a caring relationship. Thanks to Home Instead, we were able to change that dynamic. A team of experienced, professional carers has worked closely to form a therapeutic relationship with both parents and within a fortnight they have learned to understand and appreciate the daily visiting support they now have in their home. I am eternally grateful to Home Instead and would not hesitate to recommend them as an ideal agency to any household.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for your review - This is so lovely to hear! We love being able to support couples to remain in their own home together. Your parents are both wonderful and I know their CAREGiver's love visiting everyday.


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Review from Maggie B (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are hardworking, kind and compassionate. They provide excellent support enabling Dad to remain as independent as possible. Dad trusts, feels safe and comfortable with his carers. They respond to Dads needs and are flexible to his changing needs or how he is feeling. The management team seek
feedback and go out of their way to plan and accommodate any changes in Dads needs. Although reluctant to receive care initially he would now be lost without his carers.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you! I am so pleased with how your father's care package has developed and that he has such a good relationship with his small team. He is a joy to visit!


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Review from Ros S (Wife of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Home Instead (Northampton) after recommendation from a friend. From the initial conversations with the managers we were impressed by the professionalism of all the staff, both management and carers. My husband is receiving palliative care at home and requires constant care throughout the
night and a great deal of help during the daytime. The carers show compassion and competence in dealing with all his personal needs, including toileting which is most difficult. Also, they offer me assistance with general household duties such as cleaning, window cleaning and meals. Apart from the physical help, the social aspect of the care visits is invaluable, particularly in these times of Covid-19. The overnight care sitter is simply wonderful, enabling me to sleep in confidence that my husband is looked after. Everyone is trustworthy, caring and compassionate. Home Instead (Northampton) have made our situation so much more comfortable in every way.

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Review from Ros M (Daughter-in-law of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my mother-in-law receives from Home Instead (Northampton). The lovely carers are always on time and are cheerful and friendly. My mother-in-law looks forward to seeing them and they certainly brighten up her day. We feel safe knowing that she is well looked after and
this is helping us to keep her in her own home. Would certainly recommend Home Instead (Northampton).

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Review from Z B (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Home Instead (Northampton). Every single member of staff is friendly, professional, always punctual and caring. The caregivers give Mum her medication which is complex. They take her shopping, cook meals, do all household tasks and even top up the bird feeder and plant
bulbs. Nothing is too much trouble. They are very flexible, arranging extra visits to take Mum to medical appointments. Their service has remained totally reliable and uninterrupted during the pandemic which must have been a very difficult time for them. They have far exceeded my expectations. Here's a typical example. About a month ago a caregiver spotted that the pharmacy had sent the wrong medication, an ordinary agency might have asked me to sort it out. Instead, they contacted the pharmacy directly, sorted it out and sent a member of staff to collect the correct medication, keeping me informed all the way. In short, they allow Mum to stay in her own home and keep my mind at rest.

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Review from David W (Power of Attorney of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

2 years ago a registered blind friend had Home Instead carers who were so caring that they were more like family. When my neighbour, who had no family and whose mobility was severely limited following strokes, needed professional care which I could not give I had no hesitation in recommending Home Instead.
Their named carers were friendly, punctual, knowledgeable and often went beyond a basic 'job'. Home Instead enabled my friend to remain in his own home ensuring that he ate properly and took his medication at the right times. There were occasions when 999 help was needed and his carers would ensure paramedics had the full information. Both the managers and the carers kept me fully informed at all times and it is no exaggeration to say that all at Home Instead treated both my friend and I as though we were part of one large family. Home Instead may not be the cheapest carers but quality of care and enabling someone to remain happy in their own home are more important than money.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for your kind review. We always try to work in a way which includes families and friends and it means a lot to us that we all work together to give our clients the best possible care and support.


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Review from Anne O (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Northampton) has provided care-givers three mornings a week for just over three months, helping my 93-year-old mother with shower needs and dressing. The two ladies who attend are always the same team and arrive promptly every time. They are kind, patient, friendly and professional in
all aspects of their work. Managers check records and read visit summaries carefully; they also carry out regular reviews with the client. This is an efficient local organisation and we are very pleased with all aspects of the service. Highly recommended.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for taking the time to submit a review, all feedback is important to us and I am pleased that your mother has settled in well with her new support.


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Review from Nigel E (Son of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told by a different carer that Home Instead were expensive, but then she followed up that comment by saying that they were the best in the area. I don't think that they are particularly expensive, but clearly not the cheapest. I also don't know if they are the best in the area but they provide
an excellent service to my mum.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave us a review. I am pleased to hear your mother receives an excellent service from us. It is a pleasure to support her to remain in her own home.


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Review from Angela K (Daughter of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we started using Home Instead have experienced an extremely professional service from all the office staff and can't praise the ladies enough that visit mum. We feel safe in the knowledge that mum is safe and well looked after in her own home, which is a great comfort for us, thank you Home Instead.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for taking the time to leave us a review. I am pleased to hear you have been happy with the service provided to your mother.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Home Instead (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Home Instead (Northampton) is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northampton) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (5)

Emma

Emma Bennett

Job Title: Care Professional Compliance

Joined: 2021

My name is Emma Bennett, I have 32 years of experience working as a nurse in the NHS. I have worked for Home Instead since 2018, which means I have 36 years experience of working with people across all age groups.


I now work with the Care Professional Team at Home Instead where I share the role of training and the development of our Care Professionals and key players. This includes supporting them with their inductions and then ongoing support and training. My main role is ensuring and maintaining compliance with Care Professional development and mandatory training, to both Home Instead and CQC standards.


Tina

Tina Broadbent

Job Title: Client Experience Team

Joined: 2020

My name is Tina Broadbent. I started with Home Instead in February 2018 and have been in care for about 4 years prior. Upon leaving school I trained as a Chef and worked in the catering sector for just over 10 years. I went back to work in the hotel catering trade for 9-years at the Walnut Tree Inn. During my time there I got chatting with a local customer who was looking for care for his Daughter with complex needs. I loved my time being her PA.


This gave me a completely new angle on care in the community from young adults to our ageing society that want to remain at home. I came to Home Instead after working for another care company and I haven’t looked back. I started as a Care Professional out in the community and had my own lovely clients. I quickly got recognised in the office for other useful qualities, and I’m now full-time in the office.


I’m always thankful to Home Instead for believing in me and seeing my potential.


Outside of work, I have two daughters and my Husband. I enjoy cooking for friends and family. I also enjoy the Gym, walking with the family and the many Dogs we have between us all.


Hannah

Hannah Rootes

Job Title: Client Experience Team

Hi, my name is Hannah Rootes. I have worked for Home Instead Northampton since August 2020 and have recently joined the Client Experience Team. A big part of my role is that I go and meet new clients and create their Care Plans so that we and our Care Professionals can provide the best level of care possible. When I do this my focus is always, on what our clients want to achieve and what is important to them- our clients are at the centre of everything I do. I have lived in Northampton all my life and have enjoyed growing up here. In my life, I have seen all aspects of care, where before working for Home Instead I cared for the family. Due to this, I use all of my experience as a family member of a loved one needing care and as a Care Professional to ensure all of our Clients receive the best care we can provide.


When I am not working, I enjoy spending time with my family, especially my daughter. I also love to read good books and go for a scenic walk where I can take some photographs with my DSLR camera.


Emma

Emma Adam

Job Title: Recruitment Manager

I have been in healthcare for 18 years and have loved every minute of it. I have worked with children, young adults, and the elderly, all within Care Homes and Domiciliary settings.


I started work in Domiciliary care as a Carer, upon returning from maternity leave I was promoted to a Senior. I later progressed to being a Trainer, Scheduler, Deputy Manager and now Recruitment Manager with Home Instead.


I have only been at Home instead for just over a year and everyone is very welcoming, caring and passionate about what they do.


In my spare time, I enjoy spending time with my family and friends, going camping, being outdoors and plenty of movie nights.


Charlee

Charlee Kaye

Job Title: Client Experience Team

My name is Charlee Kaye. I have worked in the Care Sector for 8 years, where I have worked for Home Instead for most of this time. I am a part of the Client Experience team at Home Instead Northampton, where I ensure our client’s experience with Home Instead is what they want. This may be from completing reviews with our clients, attending client visits and supporting Clients and Care Professionals with their needs on a day-to-day basis.


I have always lived in Northampton, where I have raised my family. In my spare time, I enjoy spending time with my friends and family. I enjoy going on holidays, attending social events, and living life to the full. Before joining Home Instead, I trained to become a hairdresser and spent 10 years in a salon. This has given me lots of experience in communicating with clients and understanding their needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Northampton) to verify any information. View our terms and conditions. Home Instead (Northampton) has a Platinum Service – more info.