Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP
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9.8 67 Reviews
  • Home Instead (Northampton), Northampton
Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home!

The services are provided by Care Professionals who are trained to provide a high-quality care service and who are employed for compassion and professionalism.

Care Professionals are carefully matched with clients and provide a minimum of one-hour calls allowing them the time to complete daily tasks whilst also building strong and lasting relationships with the clients.

Home Instead works closely with clients and their families to identify a person’s needs and find the best way to remain independent, confident and safe at home.
   
The team cover the following areas depending on the availability of Care Professionals:

Abington, Blisworth, Boothville, Bradfield on the Green, Bramptons, Brixworth, Bugbrooke, Castle Ashby, Cogenhoe, Collingtree, Duston, Earls Barton, Far Cotton, Flore, Grange Park, Guilsborough, Hardingstone, Harpole, Hartwell, Horton, East & West Hunsbury, Kings Heath, Kingsthorpe, Mears Ashby, Milton Malsor, Moulton, Overstone, Rectory Farm, Ravensthorpe, Roade & Ashton, Rothersthorpe, Southfields, Spratton, St James, The Bringtons, Walgrave, Weston Favell, Wootton, Yardley Hastings.

They cover all postcodes NN1-NN7.

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Care Provided by Home Instead (Northampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Qasim Irshad (Owner)

Home Instead (Northampton) Reviews (67)

Total of 67, showing 61-67
9.8

Home Instead (Northampton) has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Northampton) has 67 reviews.

Overall Experience

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Review from Tracey T (Friend of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been superb from day 1. Their customer service is second to none, as is their care. They bend over backwards to make things work and are always 100% available to get hold of, night and day.
Their Carers are kind, caring and extremely patient.
As a team, they work superbly together
and make you truly believe they care and have their client's best interest at heart. There is no weak link, all are outstanding at their roles.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for your review. It means a lot to us that we uphold a high level of service and that all of our clients are treated as individuals.


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Review from Maureen J (Daughter-in-law of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I have been very happy to leave mum in the care of Home Instead who provide one hour in the morning to get mum up, washed, dressed and breakfasted.
It was always going to be a decision between home care or a nursing home, and due to how the situation has turned out with Covid
over the past 12 months - we are very pleased that we decided to leave mum in her own home which she knows and is used to all her possessions around her and is safe.
Without the help of Home Instead at the time (set up November 2019) the situation would have become very difficult for both mum and us as we live so far away.
Mum is happy to be in her own home. She relies on Home Instead and they, in turn, keep an eye on her.
There have been two occasions where an ambulance has been called as mum was ill, but on both times we have been happy to leave this in the hands of the carer including fetching prescriptions. We are confident of mum's care with Home Instead. Well done!

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for your kinds words. It is a pleasure to care for such a lovely lady.


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Review from Claire G (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers are like having your own family member to look after your parents. We have had a great experience with all the carers that look after dad - they treat him as though he is their parent or grandparent. Whenever there is a need to speak about the care dad is receiving (changes to things
he needs or other feedback as required) the administration of the company is second to none. I cannot recommend this group of people highly enough and if I ever needed care provided in the future I would hope to get something similar. They are just great - thank you to every single person there.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave such a lovely review.


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Review from Mark G (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been supporting my father as he was not managing to care for himself properly - he was not taking his medication or eating regularly, and his health was deteriorating.
He is a very proud man and doesn't accept help very easily and the team of caregivers have worked with
him at his pace and have gained his confidence over the weeks and have persisted with their efforts to get him to eat.
The caregivers have gone above and beyond what you would expect from a home care worker - I believe their policy of providing care in one hour slots enables them to take a less rushed approach and build a relationship.
The agency shares information about each visit via an app and this is reassuring to read which care plan goals were met for each visit. They are not the cheapest care agency in the area, but I feel that the quality of the care and support the carers provide, their thoroughness and their genuine and caring nature is worth the additional cost.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for your kind words. I am pleased to hear you are happy with the service we provide to your father.


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Review from Stuart (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The past 12+ months have been tough, when Dad was hospitalised for a month with a few problems and injuries arising from a nasty fall and some increasing dementia-style memory issues and wondering what to do next....we discovered Home Instead (Northampton), when my brother and Dad's sister only thought
permanent residential care was the only solution. We gave them a go.
After a month or two, they got Dad into a routine, got his personal welfare on track, diet, housekeeping, fresh clothes daily, and with the comfort of having his dog by his side to keep him company, and other relatives could now visit Dad with a purpose to check he is ok and comfortable, rather than fixing the everyday problems Dad couldn't manage.
With COVID-19 lockdown restrictions, Dad recently diagnosed with a terminal illness, and living in lockdown overseas, and not able to get back to the UK to visit Dad for a long time now, trying to administer all of Dad's affairs has only been possible due to the fantastic carers and team.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you so much for your kind words. It's a pleasure to support your father to retain his independence in what is an exceptionally difficult time. We appreciate your emails and communication and are always here should you need us! Best Wishes, Kelly


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Review from Liz (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment to the daily visits, my mother and stepfather have found the staff to be professional, efficient and friendly, as have I. They are prompt, courteous and flexible, willing to adapt to the situation that they find on arrival - even during the current lockdown - and all done
with a smile. They may be a little more expensive than other care agencies, but they are worth their weight in gold!

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you very much. It is a pleasure to support your parents. Kelly


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Review from Andrew C (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first telephone call with the Deputy Care Manager (DCM) in Oct 2020, I had a good feeling about Home Instead. Soon after the first call, the Deputy Care Manager visited to assess the home environment and define the care plan. Home Instead gave me the feeling from day one that I could trust
them 100% to provide the care my Mum needed.
The whole team did their utmost for the care plan to start at the earliest date possible and it has been operating smoothly ever since.
I particularly liked that a small team of 3 to 4 carers was handpicked by the Deputy Care Manager which ensured the comfort of familiar faces.
After one month of being in place, my Mum was admitted to hospital and diagnosed with a terminal illness. Home Instead reacted instantly and adapted to the changing needs perfectly. They were flexible enough to alternate the care between my Dad when my Mum, registering him as a new client in the process, and then back to my Mum when she was discharged.
From my experience, I highly recommend Home Instead.

Reply from Kelly Mennim, Deputy Care Manager at Home Instead (Northampton)

Thank you for this wonderful review. It is always a privilege to support a client on their 'final journey' and all of the team were very happy to be able to do this for your mother. It's also so nice that we have been able to continue support for your father and to give him the continuity he deserves in what has been a difficult time for you all.
You have also always been a great communicator with us, which really does help. Best Wishes, Kelly


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Home Instead (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Home Instead (Northampton) is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northampton) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (5)

Emma

Emma Bennett

Job Title: Care Professional Compliance

Joined: 2021

My name is Emma Bennett, I have 32 years of experience working as a nurse in the NHS. I have worked for Home Instead since 2018, which means I have 36 years experience of working with people across all age groups.


I now work with the Care Professional Team at Home Instead where I share the role of training and the development of our Care Professionals and key players. This includes supporting them with their inductions and then ongoing support and training. My main role is ensuring and maintaining compliance with Care Professional development and mandatory training, to both Home Instead and CQC standards.


Tina

Tina Broadbent

Job Title: Client Experience Team

Joined: 2020

My name is Tina Broadbent. I started with Home Instead in February 2018 and have been in care for about 4 years prior. Upon leaving school I trained as a Chef and worked in the catering sector for just over 10 years. I went back to work in the hotel catering trade for 9-years at the Walnut Tree Inn. During my time there I got chatting with a local customer who was looking for care for his Daughter with complex needs. I loved my time being her PA.


This gave me a completely new angle on care in the community from young adults to our ageing society that want to remain at home. I came to Home Instead after working for another care company and I haven’t looked back. I started as a Care Professional out in the community and had my own lovely clients. I quickly got recognised in the office for other useful qualities, and I’m now full-time in the office.


I’m always thankful to Home Instead for believing in me and seeing my potential.


Outside of work, I have two daughters and my Husband. I enjoy cooking for friends and family. I also enjoy the Gym, walking with the family and the many Dogs we have between us all.


Hannah

Hannah Rootes

Job Title: Client Experience Team

Hi, my name is Hannah Rootes. I have worked for Home Instead Northampton since August 2020 and have recently joined the Client Experience Team. A big part of my role is that I go and meet new clients and create their Care Plans so that we and our Care Professionals can provide the best level of care possible. When I do this my focus is always, on what our clients want to achieve and what is important to them- our clients are at the centre of everything I do. I have lived in Northampton all my life and have enjoyed growing up here. In my life, I have seen all aspects of care, where before working for Home Instead I cared for the family. Due to this, I use all of my experience as a family member of a loved one needing care and as a Care Professional to ensure all of our Clients receive the best care we can provide.


When I am not working, I enjoy spending time with my family, especially my daughter. I also love to read good books and go for a scenic walk where I can take some photographs with my DSLR camera.


Emma

Emma Adam

Job Title: Recruitment Manager

I have been in healthcare for 18 years and have loved every minute of it. I have worked with children, young adults, and the elderly, all within Care Homes and Domiciliary settings.


I started work in Domiciliary care as a Carer, upon returning from maternity leave I was promoted to a Senior. I later progressed to being a Trainer, Scheduler, Deputy Manager and now Recruitment Manager with Home Instead.


I have only been at Home instead for just over a year and everyone is very welcoming, caring and passionate about what they do.


In my spare time, I enjoy spending time with my family and friends, going camping, being outdoors and plenty of movie nights.


Charlee

Charlee Kaye

Job Title: Client Experience Team

My name is Charlee Kaye. I have worked in the Care Sector for 8 years, where I have worked for Home Instead for most of this time. I am a part of the Client Experience team at Home Instead Northampton, where I ensure our client’s experience with Home Instead is what they want. This may be from completing reviews with our clients, attending client visits and supporting Clients and Care Professionals with their needs on a day-to-day basis.


I have always lived in Northampton, where I have raised my family. In my spare time, I enjoy spending time with my friends and family. I enjoy going on holidays, attending social events, and living life to the full. Before joining Home Instead, I trained to become a hairdresser and spent 10 years in a salon. This has given me lots of experience in communicating with clients and understanding their needs.


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