Homecare Unique Ltd

41 Stockett Lane, Coxheath, Maidstone ME17 4PT
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9.7 30 Reviews
  • Homecare Unique Ltd, Maidstone
Homecare Unique Ltd is based in Maidstone. The family business was founded in 2013 by a registered nurse and a qualified substance misuse practitioner to provide care services to people in and around Kent.

Homecare Unique provides domiciliary care to people who still live in their own homes but require additional support with personal care, household tasks such as shopping or anything else that allows people to maintain their independence.

It also offers a 24 hour day and night sitting service to give family members or a daily carer a break.

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Care Provided by Homecare Unique Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Homecare Unique Ltd
  • Person in charge
  • Debbie Akinfaderin (Manager)

Funding & Fees Guide for Homecare Unique Ltd

  • Prices

  • Domiciliary call starts from £15
    Live in Care from £950
    Waking Nights
    Sit in
    All other areas of support are charged hourly and we are always very flexible in order to meet our client's needs.

  • We are aware of the general economic situation and in order to ensure that we don't make things any more difficult than they already are, we keep our fees to the lowest possible,
    So, our clients get quality care at a low cost.

Homecare Unique Ltd Reviews (30)

Total of 30, showing 1-20
9.7

Homecare Unique Ltd has a Review Score of 9.7 (9.681) out of 10, based on 17 reviews in the last 2 years. Over all time Homecare Unique Ltd has 30 reviews.

Overall Experience

  • 25
  • 4
  • 1
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  • 0

Date Published

30
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7
17
13

Review from R C (Daughter of Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a serious stroke in June 2024.
He was discharged from Cottage Hospital on 14th August 2024 and we were assigned Homecare Unique by the hospital.
We could not have wished for better care for my dad, who was bed bound.
The teams were always happy and cheerful, always on time and extremely
professional and knowledgeable.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful reply, which will be shared with the staff. We are grateful for the opportunity to serve. Sending lots of love.


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Review from S C (Son of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided for our mum was good, the staff all were friendly and caring. The only issue really that we had to flag up was the earliness of the morning calls, at one stage we phoned the office a few times and this was eventually dealt with, so would maybe say this is a communication issue as
the messages didn't always get passed on to the next team. Other than that we thank you all for taking care of our mum and the most vulnerable time.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for taking the time to share your feedback with us, we will definitely do better in ensuring communication is improved and issues dealt with more promptly. Thank you.


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Review from Gill R (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this review after the passing of my father-in-law and feel that I must find a way to express the family's thanks to Homecare Unique.
They started to care for my father-in-law at the end of May and I can honestly say it was a tough time, and having strangers in the house providing personal
care took some getting used to.
Throughout the ups and downs and the difficulties of caring for a patient with dementia and physical needs, the entire team remained incredibly professional, compassionate and friendly. Towards the end they were even more sensitive, gentle and kind, providing just the right level of support or care on each visit. They were able to read the situation each time and make the whole process as easy as possible. At the very end they went above and beyond what any carer would have to do and the family cannot thank the team enough for their compassion. We will be forever grateful.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your lovely feedback. We are honoured to be of service.


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Review from S M (Wife of Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers took over from urgent care workers visiting twice a day, quickly rising to four times per day. They are kind and courteous, always neat and tidy and caring. My only complaint was the long time gap between first and second visits, then the last three close together.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for taking the time to give us your lovely feedback, we are sorry to hear some of your visits were too close together, and we have taken the feedback onboard to inform our future practice.


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Review from L B (Wife of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received was excellent, the carers were so kind and thoughtful and made you feel at ease, highly recommend.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback. It is very much appreciated.


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Review from L S (Wife of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to give a huge thank you to the team of carers from Homecare Unique Ltd, who supported my husband and I during his final days at home.
They were all very kind professionals and clearly were all very experienced in the care they provided.
The service they provided at a difficult time was amazing.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you very much for your kind words and lovely feedback.


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Review from S K (Wife of Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had two carers each morning to get my husband out of bed, onto the commode, washed and dressed because he was on oxygen he couldn't only transfer a couple of steps to his chair. His breathlessness at this time became much worse also due to anxiety and therefore took much time. The carers were so
kind and patient towards him and made him feel refreshed, clean and comfortable to face the day. I don't know what I would have done without them. They became our friends.

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Review from Charlotte S (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique has been providing care services to my father since his discharge from hospital in August 2022. From day one the service they have provided has been absolutely brilliant. Our dad (who is bedridden) and all the family can't thank them enough. The agency is 100% reliable - never missing
a visit even when there have been roadworks, closures and traffic jams outside our home or severe weather, and they are always helpful and easy to contact if we have any questions. The team of carers are wonderful in every way - friendly, caring, kind, calm, gentle, professional, diligent and conscientious. They always treat our dad with dignity. Overall they are providing our dad with the best of care standards and we think they are an exemplar in homecare.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback which has been shared with all staff. We are very grateful for your kind words.


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Review from R H (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the end stages of his cancer progression, and Homecare Unique came to our home to help with his personal care. All the carers that I met during their 3 visits each day were friendly, professional, empathetic and thorough. I thought they were outstanding in their approach, and I cannot
thank them enough for all the kind and gentle help they provided for my dad. Management were also extremely efficient and helpful.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback, we will ensure this is shared with members of the team.


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Review from A C (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided by Homecare Unique to my elderly mother wasn't requested by me, but put in place for support as my mother entered her last days. Visits were over 2 days and because my mother felt uncomfortable about the provision of personal care, my sister and I decided we could manage.
The carers
were punctual and mostly prepared and willing. My rating is based on the Needs Assessment, which highlighted some potentially serious incorrect information.
Firstly, the name they stated my mother wished to be known by was wrong - not remotely similar to my mother's name. If my mother had dementia (which she didn't), such an error could be very unsettling and confusing. Secondly, is a statement my mother was doubly incontinent - wrong. My mother remained continent for the majority of the time. Finally, a reference to pressure sores - again, wrong.
I imagine these errors arose from incorrectly amending another client's plan. This is a very careless and potentially unsafe practice.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

We are so terribly sorry to hear this and we have taken this feedback very seriously.
We will investigate and ensure that this does not happen again
Apologies for any inconvenience caused and thank you for bringing this to our attention.


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Review from L R (Wife of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was end of life discharged from hospital with an estimate of days to live and had carers from Homecare Unique Ltd ME17 for 23 days. They came in pairs four times a day. One exception was one afternoon where my husband was missed from their list so two visits didn’t occur. However overall
I would say we found the staff who visited our home as excellent. They were always empathetic, treated him with dignity, spoke to him not at him, incredibly careful with the personal care. They put him at ease every time they attended to him, finding new ways every day to distract him and take his mind off something he found uncomfortable and at times distressing. There were absolutely a couple of stand-out characters who he built an instant rapport with from the first visit on day one. They just got his personality. The whole team and we had about twenty in the nearly four weeks were all professional and made a hugely painful and distressing situation a little less so. Thank you.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for the wonderful feedback, we will ensure this is shared with all staff for continuous personal development


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Review from P F (Wife of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We only used the service for less than a week and my husband refused a lot of the care offered so I can't really make a proper assessment of the staff but the management were very helpful. One of them even came with incontinence supplies from the office as I was on my own and couldn't leave my husband
to get them. The district nurse and other team would not help. He recognised our need and responded to it for which I will be eternally grateful.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for taking the time to give us feedback, it's much appreciated.


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Review from M G (Wife of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for all the help given to my husband. The carers treated him respectfully and helped him to keep his dignity.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback. Your review means a lot to us.


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Review from G L (Daughter of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had two carers four times a day. All carers who came to see him were extremely kind and gentle in a lovely, friendly manner. We could not have asked for better care and we are very grateful to all the staff at Homecare Unique for making a stressful time a lot less stressful.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thanks a lot for your feedback, it was our pleasure looking after him.


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Review from P P (Wife of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My profound thanks, and that of my family, for the care my husband received in the final days of his life. My husband passed away on 21/8/23.
This is a very difficult time in a family's life, and most especially for my husband himself.
Therefore the sensitivity and professionalism of those responsible
for delivering his care is of utmost importance.
We could not have been more thankful to the various carers who visited us, they understood how hard it was for my husband and put him at the forefront of their efforts, while checking in on our wellbeing throughout. Some individuals deserve a special mention. One carer, taking charge, guiding us when needed, offering support, advice and were always pleased to see him.
Four other carers were all very professional, courteous and gentle with my husband both physically and emotionally.
The whole team are amazing, their professionalism, understanding, tenderness, empathy and kindness are a credit.
Our gratitude for everything they did for my husband.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for taking the time to leave us your wonderful feedback.


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Review from Julia M (Daughter of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very kind and caring, always very cheerful, and professional, always introduce themselves, and they were very respectful to Mum. Treated with dignity, and always talk to her, no need to contact management for any reason.
I was reassured and very happy with the staff and company.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your lovely feedback. We will ensure its passed on to all staff.


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Review from Dorothy J (Wife of Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the majority of the staff friendly, helpful and efficient. All of the carers have always treated my husband with the utmost patience and understanding and care. I can honestly say he
looks forward to them coming.
I also found the receptionist so helpful and she would find out about any
query we had with an understanding and caring manner.
Thank you all at Homecare Unique Ltd.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you ever so much for your wonderful feedback.


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Review from Paul W (Husband of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely service assisting my wife's dignified death at home. Lovely care staff, very pleasant, very reliable. Professional company, looked after my wife and family very well. The staff were so professional.

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Review from Susanne W (Wife of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were mostly on time, pleasant and caring. They got on with things as needed. They treat my husband with respect and dignity. They knew exactly what they were doing. They cared about how I was feeling as well, they would come in to see how I was doing.


The staff were always nicely dressed

and professional at their job though I was a bit anxious at the start but they put my mind at rest. I really think this is the best company we could have had. I would recommend this company to anyone.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback, it was an honour to have looked after your husband.


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Review from Kim D (Daughter of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say I can not thank the staff and carers who have cared for my mum after coming out of hospital.
The carers were wonderful and very kind and helpful to my mum not with just the day to day but with their kindness and chatting to her. Made her day.
Very high praise for them indeed!
My mum will miss them.
Thank you.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you for the wonderful review, we really appreciate you taking the time out to share your experience.


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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Homecare Unique Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Homecare Unique Ltd is calculated as follows: ( (71 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homecare Unique Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Debbie Akinfaderin

Job Title: Managing Director

Joined: 2013

Registered Nurse with over 13 years experience working with a range of patients in both hospital and in-community environments, providing exceptional nursing care and a proven ability to manage multiple caseloads and teams. Expanding into Care Homeownership to ensure residents are treated with utmost respect and decency; utilising established and strong relationships with local health professionals to deliver empowering, autonomous and individualised care plans. With proven leadership skills, transparent communication and high levels of accountability; training, motivating and leading care teams to deliver exceptional health and social care. I founded Homecare


Frequently Asked Questions about Homecare Unique Ltd

What Type of Services does Homecare Unique Ltd offer?

Homecare Unique Ltd offers Home Care.

How many Carers does Homecare Unique Ltd employ?

Homecare Unique Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homecare Unique Ltd to verify any information. View our terms and conditions. Homecare Unique Ltd has a Platinum Service – more info.