Homecare Unique Ltd

41 Stockett Lane, Coxheath, Maidstone ME17 4PT
Submit a Review
9.7 30 Reviews
  • Homecare Unique Ltd, Maidstone
Homecare Unique Ltd is based in Maidstone. The family business was founded in 2013 by a registered nurse and a qualified substance misuse practitioner to provide care services to people in and around Kent.

Homecare Unique provides domiciliary care to people who still live in their own homes but require additional support with personal care, household tasks such as shopping or anything else that allows people to maintain their independence.

It also offers a 24 hour day and night sitting service to give family members or a daily carer a break.

Show Homecare Unique Ltd on the Map

Care Provided by Homecare Unique Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Homecare Unique Ltd
  • Person in charge
  • Debbie Akinfaderin (Manager)

Funding & Fees Guide for Homecare Unique Ltd

  • Prices

  • Domiciliary call starts from £15
    Live in Care from £950
    Waking Nights
    Sit in
    All other areas of support are charged hourly and we are always very flexible in order to meet our client's needs.

  • We are aware of the general economic situation and in order to ensure that we don't make things any more difficult than they already are, we keep our fees to the lowest possible,
    So, our clients get quality care at a low cost.

Homecare Unique Ltd Reviews (30)

Total of 30, showing 21-30
9.7

Homecare Unique Ltd has a Review Score of 9.7 (9.681) out of 10, based on 17 reviews in the last 2 years. Over all time Homecare Unique Ltd has 30 reviews.

Overall Experience

  • 25
  • 4
  • 1
  • 0
  • 0

Date Published

30
3
7
17
13

Review from R V (Daughter of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was very friendly, showed care to Mum and also to me showing interest in the family.
They brighten the Mum's day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They were polite and I can't think of anything to change with
them.
We felt, Mum was in safe hands, they were always letting her know what they were doing which was good.
They showed empathy.
They were generally great.
They arrived on time.
I spoke to management and was very helpful.
Treated Mum with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen G (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique looked after my father for 3 weeks before he decided it was necessary for him to have 24-hour end of life care. The carer quickly built a relationship with my Dad who was very unsure about have carers. He said 'she'd do anything for me'. They helped dad wash/shower, dress and also made
sure he had a drink and was set up for the day as well as making his bed. We were reassured that he was being looked after and when he went into a nursing home he said he would miss the carer.
Communication with the office was excellent and I particularly appreciated the call asking if he had settled into the nursing home.
Thank you.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you for your wonderful, it was an absolute honour looking after your dad, we hope he is very happy at the nursing home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne H (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique looked after my mother last year until she was admitted to hospital in December and then into a nursing home. The office staff were always pleasant and very helpful when I phoned them. The carers attending my mother twice a day were lovely and friendly and very professional. Unfortunately,
she had a few falls but when the carer found her on the floor they called us and an ambulance and made her comfortable until we arrived. My mother looked forward to them coming and chatting to her.

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

Thank you so much for your wonderful feedback, your mum will be greatly missed by us, we hope she is very happy at her new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin T (Husband of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring, attended to my wife' s need. The were very helpful. They understood her needs and managed her very well.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
They were undoubtedly professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin S (Son of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique Ltd looked after my mum until she passed away recently. The carers were very good, pleasant, knowledgeable in what they were doing, professional and friendly.
I can't think of anything for them to improve on.
My mum was properly cared for, she would have a chat with them and she loved
the carers.
My mum prefers people much older, close to her age looking after her personal care but unfortunately, people around her age don't do care.
She was happy with all the carers and her dignity and privacy were protected. She was respected and the management was easy to contact and discuss with.
Great company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janella C (Wife of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were excellent carers. It was important that I kept my husband at home and it was the lovely carers and other people that made that possible right to the end.
They were professional in all ways, protected my husband's dignity, were friendly, you couldn't have wanted anything better.
There were
aware of my husband's needs and were great at providing for and meeting the needs.
They made him very comfortable until the last minutes. Both the male and female staff were great and made things easy for us as a family. There was nothing to improve on, they understood my needs as well.
The management was very good, polite and they all knew their jobs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette S (Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Beware of using this company. The girls are mostly fantastic. The exception is the office manager who is extremely rude both on the telephone and, having spoken to many of the girls who come in three times per day for myself, extremely rude to them.
My calls for 30 minutes three times a day lunch afternoon
and bedtime. The girls are told to stay for 20 minutes and allow 10 minutes for travelling. The office manager just rang me to let me know they were finding me new carers at which stage I reminded her that I had requested new carers not the other way around. Her rudeness is amazing. I mentioned about the 30 minute call time and her reply was “if the girls have completed all of the tasks you require they leave”. I said that last night the carers, along with my husband, pulled my pyjamas up and, as I was going out for a quick cigarette, made 2 cups of tea. When we came in after 5 minutes they had gone, no goodbye or is there anything else you require?

Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd

We are sorry to note that you had a bad experience.
Unfortunately, as a care company, our staff are only covered to complete tasks that are set out on a care plan, therefore they were unable to carry out duties like changing the puppy's mat, cleaning up dog mess, etc.
Unfortunately, we had to pass the package back due to our zero-tolerance policy to any form of abuse.
We pride ourselves on delivering care in an environment that is safe, friendly and free of any form of abuse to clients and also to our staff.
Please note you have spoken to a care coordinator at the office but not the manager. If you would like to speak to the manager then please contact me at the office.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda D (Daughter-in-law of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique was assigned to us from the hospital when my
Father-in-Law came home to receive end of life care.
We cannot praise them highly enough for the care, professionalism and support they gave us during some of the most awful weeks of our lives. They looked after my Father in Law with so
much genuine compassion during the last weeks of his life also ensuring that my husband and I were okay. Knowing they were coming in to help four times a day gave us reassurance and peace of mind.
Words cannot express our gratitude to each and every member of the care team that visited. We will never ever forget their kindness.
Thank you from the bottom of our hearts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laura M (Daughter of Client) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Unique Ltd started providing care to my father last August, then also my mother when she came out of the hospital in September. They continued until my father passed away on 1st April this year. The managers were always very helpful, always available, and in my view, outstanding in their ability
to respond to my parents' rapid change in care needs. They made it possible for my father to remain in his own home despite his very complex care needs, and I am so very grateful to them for that.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel C (Friend of Client) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single carer that I have met from Homecare Unique have been wonderful, nothing is too much trouble for them, they went over and above what was expected of them during the year that they cared for my friend.
The manager has always been very responsive and supportive and runs this business with
genuine love and compassion for her clients.
I would highly recommend Homecare Unique as a wonderful company to care for your family members or friends.
I would like to thank each and every member of staff for the brilliant work they do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Homecare Unique Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Homecare Unique Ltd is calculated as follows: ( (71 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homecare Unique Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Debbie Akinfaderin

Job Title: Managing Director

Joined: 2013

Registered Nurse with over 13 years experience working with a range of patients in both hospital and in-community environments, providing exceptional nursing care and a proven ability to manage multiple caseloads and teams. Expanding into Care Homeownership to ensure residents are treated with utmost respect and decency; utilising established and strong relationships with local health professionals to deliver empowering, autonomous and individualised care plans. With proven leadership skills, transparent communication and high levels of accountability; training, motivating and leading care teams to deliver exceptional health and social care. I founded Homecare


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homecare Unique Ltd to verify any information. View our terms and conditions. Homecare Unique Ltd has a Platinum Service – more info.