North Shropshire Homecare Ltd Reviews (5)
North Shropshire Homecare Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time North Shropshire Homecare Ltd has 5 reviews.
Review from J H (Client) published on 25 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd
Thank you for this kind review. Our staff are proud to be providing your care!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Vickie B (Daughter of Client) published on 12 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The house is kept clean and tidy. Always arrive at the agreed time and regular contact and updates from the manager.
Absolutely recommend.
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd
We are happy to provide the care your mum deserves! Thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Daughter of Client) published on 11 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd
We appreciate this lovely feedback! It's always a pleasure looking after your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine M (Wife of Client) published on 29 October 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alice (Granddaughter of Client) published on 17 July 2020
Submitted via Website •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.0 (9.000) out of 10 for North Shropshire Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for North Shropshire Homecare Ltd is calculated as follows: ( (16 Excellents x 5) ) ÷ 16 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for North Shropshire Homecare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
