Delta Care Ltd - Southport

93 Tulketh Street, Southport PR8 1AW
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8.9 11 Reviews
  • Delta Care Ltd - Southport, Southport
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Care Provided by Delta Care Ltd - Southport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Stansfield (Registered Manager)

Funding & Fees Guide for Delta Care Ltd - Southport

  • Prices

  • Private Care Package Prices:


    Monday to Friday - Starting from £24.37 per hour/£15.45 per half hour


    After 10pm & Saturday & Sunday - Starting from £27.40 per hour/£15.72 per half hour

  • We do private packages as well as packages with the council.


    Kindly get in touch with us for more details.
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Delta Care Ltd - Southport Reviews (11)

8.9

Delta Care Ltd - Southport has a Review Score of 8.9 (8.946) out of 10, based on 4 reviews in the last 2 years. Over all time Delta Care Ltd - Southport has 11 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 1

Date Published

11
1
1
4
7

Review from Sarah Q (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delta cared for my elderly father at home for the last few months of his life, enabling him to stay at home as he wished. The carers were kind and compassionate and treated him with respect. They chatted to him, and humoured him when he was sometimes uncooperative. Some carers went above and beyond
to improve his quality of life..one kind man even built him a snowman in the garden. That sort of care makes all the difference! Thank you so much. We are truly grateful for all you did for him.

Reply from Nabeelah M, Admin Apprentice at Delta Care Ltd - Southport

Thank you for your feedback, it's so lovely to get these compliments from our service user's families. One of our main goals is to assist people to live as independently as possible within their own homes and we are glad we were able to do this for your father. We wish you an your family all the best.


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Review from Sarah B (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to commend my mother's carer, he absolutely makes my mum's day. Her face lights up when she sees him, he is a breath of fresh air, a friendly, very caring person and very knowledgeable, so hardworking. You really do have a one-in-a-million gem there, thankful for him.
My mum is a
client I thought it would be good to give this review as I am so impressed with the level of care.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Southport

Thank you for your feedback. We are glad to hear that you are happy with our services provided to your mother. We will definitely pass this on to your mum's carer as well.


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Review from Reg W (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced the care that the Delta Care team have given my mum for the past three years, I would have no hesitation in recommending them to anyone needing regular help to stay in their home. Always professional and cheerful, on time and happy to help in whatever way they can. I have no need
to single any one member of staff out as exceptional, as the whole team deserve that accolade.

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Treated with Dignity

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Review from P H (Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I gave Delta Care four Stars because I would recommend them as a care company for anyone who needs community care, they attended to my needs very well as I was getting over my broken ankle and couldn’t shower myself due to my other disabilities.

Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Southport

Thank you for such a lovely review. We are pleased to hear that your needs were attended very well.


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Review from Emma L (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received high-quality care and compassion from all of the carers who looked after him. He really looked forward to them coming and they all did a brilliant job. They were friendly, professional and reliable and made a real difference to his quality of life. They seemed genuinely interested in
him and treated him with dignity and respect. The family can't thank them enough for everything they did.

Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Southport

Thank you for your lovely review. We are glad to hear that our carers were able to make a difference in his quality of life.


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Treated with Dignity

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Review from Sandra P (Wife of Client) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had care from Delta for many years. He has a main carer who is fantastic with him and will be a great assist to me in the next few years. There are a few more who now know my husband and if his usual carer is on holiday I can ask for one of them to look after him. I can't thank Delta
enough for the help I get from them.

Reply from Adam Baki, Operations Director at Delta Care Ltd - Southport

Thank you for your kind review. We are pleased to hear that you are happy with the service provided.


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Treated with Dignity

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Review from Sasha S (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional company. So caring, respectful and flexible with the needs of my mum. The staff are so friendly and treat my mum with dignity as she has been left unable to care for herself. Nothing is too much to ask and the office staff are always helpful and easy to approach with any concerns
we may have and advice is readily available. In these uncertain times, the carers arrive in PPE: gloves, masks, aprons etc and ensure hygiene is at the highest level. I would not hesitate to recommend this company to any anyone looking for care for their loved one.

Reply from Adam Baki, Operations Director at Delta Care Ltd - Southport

Dear Sasha, thank you for your review. We are pleased your mum is able to continue to live in the comfort of her own home with a little support from us.


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Review from Fiona K (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs help to stay in sheltered housing. Delta has provided this and my mother really gets on with the staff. When I phone, staff are helpful and understanding.
Mum could not manage without them and for me 70 miles away there is confidence and peace of mind.

Reply from Adam Baki, Operations Director at Delta Care Ltd - Southport

We are grateful for your review. The whole team in Southport work hard to ensure families have peace of mind and clients are looked after in the comfort of their own home.


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Review from Louise C (Daughter of Client) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers treated her with dignity and respect and her main carer became her very good friend.
The company was flexible and helpful, working around hospital stays and discharges.
We never felt there was any risk of theft or abuse of any kind which means a lot to vulnerable people.

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Review from S R (Daughter of Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has used Delta Care for nearly two years.
The staff have given my mum wonderful care and I will be forever grateful. Nothing was ever too much trouble and communication was great. My mum always came first.
Thank you so much.

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Review from Barbara (Daughter of Client) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Delta Care staff were asked to visit mum 4 times a day. On one occasion I was at her flat when the carer arrived. I asked if she had checked mums medication log earlier that day as it had changed slightly. She had not checked or signed to say she had prompted mum to take her medication. If I had not
been there on that day mum would not have received her correct medication. I gave mum her lunch and the carer then washed the cups. Later that day I went to use the cups, they were still dirty inside, not washed properly. I went into mums bedroom, mum had grazed her leg the previous day, and the sheets were bloodstained. The carer had not changed the sheets. I rang to complain and was told that the manager was on holiday. Mum was then back in the hospital. I am sure some of the carers must be caring people but nothing was done about my complaint, no callback and sadly my mum recently died. I was at mums flat last week and happened to see the carer smoking outside, caring for another resident.

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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Delta Care Ltd - Southport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Delta Care Ltd - Southport is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Southport is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Delta Care Ltd - Southport

What Type of Services does Delta Care Ltd - Southport offer?

Delta Care Ltd - Southport offers Home Care.

How many Carers does Delta Care Ltd - Southport employ?

Delta Care Ltd - Southport employs 88 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Southport to verify any information. View our terms and conditions. Delta Care Ltd - Southport has a Basic Service – more info.