Trust Care Solutions Ltd

434 Manford Way, Chigwell IG7 4AS
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8.5 6 Reviews
  • Trust Care Solutions Ltd, Chigwell
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Care Provided by Trust Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Trust Care Solutions Ltd
  • Person in charge
  • Artwell Ndagurwa (Managing Director)

Funding & Fees Guide for Trust Care Solutions Ltd

  • Prices

  • £15.00 - £25.00 Per Hour depending on distance and care needs.
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Trust Care Solutions Ltd Reviews (6)

8.5

Trust Care Solutions Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Trust Care Solutions Ltd has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
2
4

Review from K D (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with homecare has been excellent, they provided me with the equipment I needed quickly and efficiently when I came out of rest care. I would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen T (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service.

Reply from Artwell Ndagurwa, Managing Director at Trust Care Solutions Ltd

Dear Maureen.
Thank you for taking the time to write your review regarding our service rendered to you. Thank you also for your positive comments regarding our carers. It was our pleasure providing care to you and, we at Trust Care Solutions look forward to being of service to you again. We wish you all the best in your continued recovery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Nephew of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has proved an excellent service. My aunt suffers from anxiety and was constantly calling for help via her emergency alarm necklace. This was up to a dozen times per night. Therefore I decided to get in touch with this service. The initial contact was made very easy by the representative I spoke
to. He quickly arranged 7 nights per week, which greatly helped my aunt. She never needed to feel anxious or press her alarm during the night. I spoke to some of the carers, and they all seemed caring, reassuring and kind people, whom I felt I could trust.
The cost was reasonable, too. I can’t recommend this service highly enough. Every step of the way was easy and effective. I would not hesitate to use it again.

Reply from Artwell Ndagurwa, Managing Director at Trust Care Solutions Ltd

Your reviews are very important to us. At Trust Care Solutions, we will continue to improve our services in order for our clients to receive the best possible care whilst in the comfort of their own homes. Thank you so much.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Wife of Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Care Solutions have gone above and beyond to ensure that my husband's needs are catered for. In view of the fact that my husband had never engaged in any care service, Trust care Solutions have made this transition very much easier to cope with. From the initial home visit until now, they have
provided professional care, assistance and advice. The staff are accommodating and very caring. They are prepared to go the extra mile to assist with my husband's quality of life. The service provision by Trust Care Solutions is a valuable asset and the overall care and support are exemplary.

Reply from Artwell Ndagurwa, Managing Director at Trust Care Solutions Ltd

At Trust Care Solutions we take our client's reviews very seriously as without these, we will not be able to improve our services going forward. Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M I (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good company and good carers. Happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara H (Sister-in-law of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff of this agency very caring to my sister-in-law who is housebound and can be difficult to help. All the staff are so patient with her and she is always delighted to see them.
During the time we have had to have there have been 4 agencies we have used, Trust Home Solutions really live
up to their name.
My sincere thanks

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Trust Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Trust Care Solutions Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Care Solutions Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Trust Care Solutions Ltd

What Type of Services does Trust Care Solutions Ltd offer?

Trust Care Solutions Ltd offers Home Care.

How many Carers does Trust Care Solutions Ltd employ?

Trust Care Solutions Ltd employs 83 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Care Solutions Ltd to verify any information. View our terms and conditions. Trust Care Solutions Ltd has a Basic Service – more info.