True Care

4 Beetham Road, Milnthorpe LA7 7QR
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8.0 4 Reviews
  • True Care, Milnthorpe
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Care Provided by True Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Gail Hartley
  • Person in charge
  • Gail Hartley (Owner/Manager)
Are you the Owner/Manager of True Care? View your Advertising Options

True Care Reviews (4)

8.0

True Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time True Care has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
1
1
3

Review from Ira F (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

True Care lived up to its name, providing the best assistance for the last twelve months. They helped me greatly in recovering from a series of afflictions that were considered to be fatal, to bringing me back to a normal life. My wife and I cannot thank them enough. Over time, the manager and her staff
became very much like family members.
How very fortunate I was to have them sent to look after my needs, as well as helping my distraught and overworked wife with her chores.
Nothing was too much trouble for them. Ask for or demand True Care if you need carer assistance of any kind. I recommend them highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P N (Son of Client) published on 8 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team supported my Dad, my brother and myself as we cared for him for 10 weeks or so until his death from cancer in November 2021. They were always compassionate, went the extra mile, were flexible and contactable. They advised re-district nurses/palliative care services and helped
us coordinate things - and Dad had what could be considered a dignified end-of-life care plan and relatively pain-free death.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathrine M (Daughter of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team came to care for my father during his end of life cancer care. They were professional, courteous, compassionate, and caring. They really helped support my father (with dignity) and us as a family, I cant speak of them highly enough. I would definitely recommend them to others in need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol H (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The True Care team were friendly, reliable, compassionate, gentle and caring. Having familiar faces coming into my mum’s home made such a difference. This was only possible because the business is privately owned and is made up of a small team of competent carers. We were impressed that the owner of
the business is fully immersed in the running of the business and is dedicated to providing quality care for her clients. We felt we could trust the True care team to enable my mum to be as comfortable as possible during her struggle with cancer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for True Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for True Care is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for True Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about True Care

What Type of Services does True Care offer?

True Care offers Home Care.

How many Carers does True Care employ?

True Care employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact True Care to verify any information. View our terms and conditions. True Care has a Basic Service – more info.