My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 119 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (119)

Total of 119, showing 1-20
9.6

My Homecare Derby has a Review Score of 9.6 (9.626) out of 10, based on 39 reviews in the last 2 years. Over all time My Homecare Derby has 119 reviews.

Overall Experience

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Date Published

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Review from Martin S (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always very polite and helpful.
Nothing is a problem to them.
They always phone us if they suspect dad has a problem with anything and never just leave him.
Always a pleasure to see them when I visit Dad.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from CHRISTOPHER S (Husband of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the service my wife gets from homecare the girls are all top class workers who take great pride in doing there job and very polite we could not ask for a better service thank you very much

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from M S (Sister of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank You to the team at Homecare for all the help they give to my brother every day.
Without your help and dedication we would not be able to manage and your care is invaluable to the family.
Thank You once again.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from Pat M (Wife of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All ok , they do what is necessary and essential in a confident manner.most of the time they are happy and jolly , they do their best to please the patient .
Occasionally we have had to pull them up but they make sure they rectify it correctly afterwards

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from L P (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody, that is all the carers that has been coming has been nice. I am very satisfied with the care the carers are giving me and again can you please let me have the rota of the carers that come every day and the time they are coming? Thanks.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from Kathleen S (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfied with the care provided. The carers supplied are very professional in their approach to administrating my needs. Cannot praise them enough for services rendered. I would recommend your company to anyone.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.


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Review from N D (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care company above the rest. Trained and experienced staff. Arrived safely and in reasonable time. Carry out correct important personal care. Good Communication skills. All PPE is applied when needed. Apply correct creams, bathing, and dressing. Moving and handling are carried out in a safe
environment with reasonable notice. Regularly commodified and prompted. Personal care and dignity always polite and respectful of family and friends. I would certainly recommend these carers to anyone who is in need of a care package for their friends and family. These are genuine carers, not a silhouette company which unfortunately are out there. Very happy with my homecare derby. Thank you. Looking forward to the rest of my mum's care.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from B R (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care and support are helping my mum to have her wish of staying at home in her later life.
The carers are very kind and helpful and always attend every planned visit. They take time to get to know her so they can make her care personal.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from Neil R (Son of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from My Homecare Derby provide a best in class service for my mother, who after a fall, finds it difficult to shower and dress herself. Two daily calls, one in the morning and another in the evening, enable her to continue living in her own home and provide frequent contact for her. The carers
always have a chat and help to keep her spirits up. The app is a great communication tool as I live abroad.

Reply from Diann, Administrative Officer at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from J C (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Homecare have been looking after our elderly parents who both have dementia for about the last 5 months. Mum and Dad are cared for by the same few regular carers at the same times each day. It’s something which we thought was really important to enable them to build relationships and routines and
feel comfortable with receiving care from people outside of our family in their own home.
Everyone we have had contact with at My Homecare have been lovely, from the office staff who answer and quickly deal with day-to-day queries over the phone and by text, the extremely knowledgeable lady who completes the care plan with us, the very helpful people in finance, who I’ve spoken to a lot, and most of all the carers themselves who arrive at every call with a smile in their face and make it possible for Mum and Dad to continue to live safely and comfortably at home. Thank you!

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from S C (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have visited my dad have been kind caring and thoughtful towards him. They have remained professional at all times. I cannot fault the carers who visit dad. The carers are kind and thoughtful towards dad at all times. They will contact me or my sister should they have any concerns.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from Claire H (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad has received has been excellent. The staff are really happy and friendly. He has always been cared for at regular times each day. I don’t know what we would do without them. My dad always looks forward to his carers arriving.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.


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Review from Judith T (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care four times a day for over three and a half years. Over this period I have been impressed by the caring yet professional attitude of the staff. They have always treated Mum with sensitivity, empathy, and compassion. They have proved indispensable and have allowed my
mum to continue to live in her own home. Both Mum and myself are extremely grateful and appreciative.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us. We look forward to speaking with you soon.


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Review from S W (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with professional attitude and careful handling of my mother. Any concerns are reported back to me which is appreciated. Company easy to access by phone and email. Staff very helpful and knowledgeable.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Ashley W (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and thorough service so far. Reliable and very friendly staff. Respectful to my dad’s needs and requirements. Nothing has been too much trouble to date. Having discussed my dad’s conditions at the start, the staff have been careful with how they have dealt with him, and always treated him with
kindness, dignity and respect. Only one issue with early arrivals for the evening appointment well before the allotted time, but having spoken to the office, they have listened and has now been sorted satisfactorily.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Helen D (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-class service. Every carer goes above and beyond for my mum.
I can rest easy knowing that Mum is happy and well cared for and has had her daily medications.
I can’t thank you enough for giving me and Mum peace of mind.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from V C (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was released from the hospital after over 8 weeks so she had lost her previous care package and looking back, it was the best thing that could have happened as the service she now receives is excellent.
All the staff look after her so well as though she was their own Mum. The care she receives
can not be faulted in any way and all the staff are a credit to your company.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from John P (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care package. The carers are very caring and helpful and do everything my mum asks for.
The carers are always happy and lift my mum's spirits and the peace of mind that I can see she is okay on the app is brilliant.

Reply from dian, Administrative Officer at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Debra M (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care package, the care is second to none, the carers are very caring and helpful and do everything that is needed for Dad's needs. Dad can be very low at times and the carer are always keen to lift his spirits.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Stuart P (Husband of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my wife is receiving is first-class. She is confused some days however, after the care she always picks up and feels better in herself. The timings of the carers are excellent and they are always punctual.

Reply from Dianne Williams, Director at My Homecare Derby at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for My Homecare Derby is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 222 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Frequently Asked Questions about My Homecare Derby

What Type of Services does My Homecare Derby offer?

My Homecare Derby offers Home Care.

How many Carers does My Homecare Derby employ?

My Homecare Derby employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.