My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 120 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (120)

Total of 120, showing 21-40
9.6

My Homecare Derby has a Review Score of 9.6 (9.630) out of 10, based on 40 reviews in the last 2 years. Over all time My Homecare Derby has 120 reviews.

Overall Experience

  • 93
  • 23
  • 4
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Date Published

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Review from Stuart P (Husband of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my wife is receiving is first-class. She is confused some days however, after the care she always picks up and feels better in herself. The timings of the carers are excellent and they are always punctual.

Reply from Dianne Williams, Director at My Homecare Derby at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Ian B (Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have been visiting my house and looking after me have been very pleasant and professional, cooking and cleaning and taking care of the things that I am unable to do myself. I would recommend to any future prospective clients.

Reply from Dianne Williams, Director at My Homecare Derby at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Val D (Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my company is absolutely wonderful, my carers are great they make sure they are very polite and very kind, they make my day. Always make me laugh, make me feel very special could not wish for any of my carers to change, all of them are truly wonderful.

Reply from Dianne Williams, Director at My Homecare Derby at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from M W (Son of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is no doubt the staff are very caring and pleasant. They usually arrive on time as per the arrangements. My only communication with the office was not really good, they seemed to be unorganised. They did not have any of mum's next of kin phone numbers on their system.

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Review from Pat P (Client) assisted by family/friend published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A team of competent and friendly ladies.

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Review from Vincent P (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are respectful to my wife and very well mannered. When they come into our home they all are very happy, they bring sunshine in with them. The only gripe I have got is that a male carer attending, a nice man but embarrassing for my wife. Other than that we have no complaints.

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Review from B S (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My care is satisfactory.

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Review from Michael D (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We would prefer an earlier morning visit but that was not available. Most carers are good but some are in a hurry to get away. Some carers do not want to shower my wife, saying the shower chair is not safe.

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Review from H S (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been using My Homecare I have found it has made life easier. The ladies that come are so helpful and kind. I would not hesitate to recommend My Homecare to anyone needing this kind of service.

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Review from Bev S (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed overall with the service.
I can access daily the detailed care notes on the system. I live quite a distance away so it's become my eyes and ears for how my father is every day.
My father seems happy as the staff are patient, helpful and caring.
My Homecare responds to any queries
I have and passes on messages to carers. Also, respond quickly and let me know if any concerns.

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Review from F H (Wife of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Your service is fine, but this is due to one/two certain carers, when other carers come the service level drops considerably as some carers don't know how to service my husband with his personal needs, such as fitting the conveen correctly. If the conveen is ill-fitted it causes discomfort for my husband
as he has to wait for the carer to come in the morning (having been left wet for some hours) and excessive extra work as there is loads of extra washing that this creates.

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Review from Keith B (Client) assisted by family/friend published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care I receive. The girls are helpful and friendly and I would recommend My Homecare in the future.

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Review from Patricia G (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Homecare has proved to be a lifeline to me. The carers are great, friendly and assist me every day. I don't know how I would manage without them. I can get in touch with management if I have any queries and they are very helpful.

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Review from Lynne S (Daughter of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

the carers are very friendly and get on with the care when they arrive. Over time you get to know the carers well and it's sad when they leave as they begin to feel like part of the family. The only fault is they don't wash my dad's hair very often but will if asked. Maybe in the summer months, my dad
could benefit from a wash-at-night visit. Any problems have been dealt with when I have rung the office.

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Review from S S (Nephew of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very reliable, very helpful, would highly recommend. Been looking after my Aunt for a few months now and they’ve done everything they said. From the first meeting to get it all in place. And now have sorted an early call.

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Review from Nicholas R (Son of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of My Homecare are excellent in looking after my father, they sort my father out in the mornings, they get him up, wash him and get him ready for the day. Then at lunchtime, they come and give him his dinner, and then the night call they come to put him to bed.

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Review from Helen H (Daughter of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from My Homecare have been really friendly and helpful with my mum, who came out of hospital twelve months ago. It is a weight off my mind that I can rely on the staff to be there for her when I am away or busy caring for another member of my family. Thank you for the help and support you
provide and for full peace of mind.

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Review from J S (Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently needed help with my personal care.
I’m very pleased with the service My Homecare provide. All the carers are friendly and helpful and put me at ease.
They are helping me to get through a very difficult time in my life and l can’t thank them enough.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Kate L (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care from My Home Care Derby. All the carers are friendly communicative and efficient. Sometimes the job is not easy when dealing with people with dementia, (such as my father) but the carers are always polite and respectful.


I was particularly impressed when my father

had a few weeks in hospital and therefore care had to be suspended. On his return home, his care package resumed immediately allowing him to settle back at home with ease.
I would recommend My Home Care to anyone.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Treated with Dignity

Value for Money

Review from Rob S (Son of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by My Homecare have been an absolute godsend for me and in allowing my mum to live at home, by herself, since being diagnosed with Alzheimer's in October 2022. Every carer who has attended has been attentive, polite, empathetic, trustworthy and helpful. I live a substantial distance
away from home and having the carers come in three times a day has been great on a personal level knowing that she is being well looked after. Particularly helpful is the app that allows me to check she is okay and what she has eaten etc. After each visit, again this provides some peace of mind during a difficult time. They have never missed a call and the only occasion they were late, they rang to let me know they'd be slightly later than normal. If I have had to cancel visits due to hospital appointments they have always been cancelled and reinstated with no issues or dramas. Genuinely, I can't thank them enough for their help during a horrible time for me and my mum.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for My Homecare Derby is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 227 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Home Care Providers East Midlands 2018

Recipient: My Homecare Derby

Date: Thursday 05 Apr 2018 More details

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.