My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 119 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (119)

Total of 119, showing 41-60
9.6

My Homecare Derby has a Review Score of 9.6 (9.626) out of 10, based on 39 reviews in the last 2 years. Over all time My Homecare Derby has 119 reviews.

Overall Experience

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  • 23
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Date Published

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10
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Review from Sue O (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are reliable, conscientious and caring. I am happy with the care my parent receives and feel confident that they know him, understand his needs and that all will be well if I go away for a break. This is really important.

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Review from Carol D (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been with My Homecare Derby for over three and a half years I have seen many carers come and go, most of which I have got on well with. I continue to be happy with the help I receive.
I would like to thank everyone for their help, encouragement and friendship, especially the team currently looking
after me. Thank you.

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Review from K F (Daughter-in-law of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to the staff (care staff and office staff) and management for the care they provide, enabling a dementia patient to continue to live at home and enabling someone with restricted mobility to be cared for with dignity and respect. Thanks for all you do, as family members, it is comforting
to know they are being well looked after, and that you flag to us any concerns so we can address them accordingly. Thankyou.

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Review from Anne-Louise S (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by this care provider is excellent - the carers are genuinely very good. We are extremely grateful for their ability to step up and step in at short notice. The management and staff are excellent. We feel very comfortable trusting them. Mum's primary carers take the lead and clearly
know and understand her very well. I am so grateful for all the help they have given our family over the period of time that we have been using this company and further it goes without saying the office team have stepped up and stepped in to support our immediate needs too.

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Review from Martin C (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly service. My mum has no problems with the care and they help her enormously. The carers cheer her up and she loves telling them all her history of the family and anything else that may be current. The carers help my mum with food and getting her up in the morning, give her a thorough wash
and check her to see if they notice anything medical and report the problems. She is visited four times a day and she is happy and very grateful for the care she receives. My mum gets on with all of the carers and appreciates the care, love and service My Homecare provides. Overall it is a professional service and very caring to my mother.

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Review from Jennifer R (Niece of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe the carers carry out the duties that my aunt needs in a caring manner
My aunt is always pleased to see them and grateful for what they do.

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Review from N S (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have acted in a very professional way. The majority work efficiently and will cover all jobs that I find difficult to do. The carers who are slightly less efficient are the carers who are fairly new to the job. They are all without exception extremely pleasant. Overall I am impressed with
the service provided and the app is a useful tool for recording the visit. Thank you.

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Review from Susan A (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are helpful, friendly and inspire trust. They do a good job. It gives me the confidence to know that mum has good care whilst I am at work. Mum finds them very reassuring.
They usually arrive within their specified time and if there is a problem they let me know.

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Review from J G (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are much better than others. There are inconsistencies and only one carer who can encourage Mum will personal care. It can also be frustrating around visit times as one carer visits at 7, 11, 4 and 6.30 and others 9, 1, 6, and 7 - this confuses my parents.

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Review from Tony H (Husband of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been using this service since November 2020.
No problems, always great.

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Review from Karl B (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare have been providing care for my mother for over 12 months following an extensive stroke. My mother is bed-bound and the carers attend 4 times daily. They are always polite, respectful and get my mother's needs sorted quickly. They have never missed a call, occasionally delayed due to issues
with other clients which is only to be expected.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Nicol B (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from My Homecare have been really friendly and supportive of my mum since she came out of hospital for the past 11 months. It was a very difficult time and everyone I have been in contact with and all the staff that have visited my mum have been lovely. Thank you for the help and support you
provide and full peace of mind.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Margaret W (Daughter-in-law of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy with the care that she receives from My Homecare. The carers are sensitive to her needs and she feels at ease with them all. The only issue that she sometimes finds difficult is the sometimes uneven spacing of visits during a day eg. There may sometimes be a short time between
the morning and lunch call but than a long time to the teatime call. However, she is aware that the carers have a lot of calls to make.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare Derby a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from G B (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare have been providing excellent care for a few months since Mum was discharged from hospital. The carers are consistent in their professionalism, friendliness, unfaltering ability to deal with whatever level of care my mum may need during their visit.
In caring for my mum they also help me
to have time to look after my well-being too. Such an excellent and well-led team.

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Review from Peter G (Client) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is very good from the excellent care workers. One care worker, in particular, goes the extra mile. My daughters have noticed that on occasions the food they get out is out of date, so I would appreciate them double-checking this. Sometimes their arrival times can be a bit erratic,
but I understand they may have other commitments on these days. They ensure my wife and I take our medication correctly. One care worker ensures my wife has a wash, cleans her feet every morning. This is important as she has dementia.

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Review from Peter L (Client) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Patient and helpful, always ask if we want anything extra done regarding my care.

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Review from S W (Friend of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the quality of care given to my friend, all the carers are lovely people, and I really appreciate how cooperative the management team have always been. I have no hesitation in recommending their services.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My home a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Chaye H (Friend of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and communication between the clients and the staff that are there. Polite, friendly, caring and understanding between who I have spoken to in regards to the colleagues. Perfect services, no faults at all. Thank you for being amazing.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My home a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Marjorie J (Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only received care with the company since December 2020. Excellent care, nothing too much trouble if struggling. Girls have all the PPE equipment and very smart. Cannot say what it is like to have the same carers and always on time. I am glad I went for this company when told I had to change
carers. Could not have chosen better - other 15-years with the same care.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from D R (Niece of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been using this care service for almost a year now, I can happily say they are patient, caring and very hands on with the people that use there services and easy for the family and friends to communicate with the company.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for My Homecare Derby is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 222 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.