My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 119 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (119)

Total of 119, showing 61-80
9.6

My Homecare Derby has a Review Score of 9.6 (9.626) out of 10, based on 39 reviews in the last 2 years. Over all time My Homecare Derby has 119 reviews.

Overall Experience

  • 92
  • 23
  • 4
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Date Published

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Review from Daniel C (Grandson of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my grandfather is given is great. He’s treated with the highest level of respect and dignity when cared for by the care providers at all times. Care providers are always on time and polite.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My homecare a review, we are extremely grateful! Its wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Janice W (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is excellent and I could not ask for a better care company. All the carers that assist my mother are very nice. The carers always treat my mother with dignity when they visit.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My homecare a review, we are extremely grateful! It is wonderful to know, in these unprecedented times, that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us. We look forward to speaking with you soon.


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Review from Megel B (Brother of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my brother has been in the care of My Homecare Derby he’s been well taken care of. I’m extremely happy to give a review that my brother is in safe hands and getting the care and treatment he needs. I can tell he’s been well taken care of and for that I want to give my review about how happy
I am with this service. My brother speaks very highly of the carers and how they take good care of him. He feels happy that they give him the strength and motivation to be able to feel active in his property. He always gets his service on time and we appreciate the work the carers have been doing.
Just want to say a big thank you again.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know, in these unprecedented times, that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Ruth P (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful service. They should be paid more money.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My homecare a review, we are extremely grateful! Its wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Derek E (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare staff are very polite and friendly and help me with all care. Carers will go above and beyond. Office staff are very helpful, without the carers I would be in a care home. A friend recommended me to the service.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful. It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us. We look forward to speaking with you soon.


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Review from John T (Husband of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally provide very good care and attention. Regular staff are very friendly, careful, gentle and helpful (so says my wife, who is the patient). I personally think the My Homecare team operating in our area are a bit stretched compared to our initial experiences, probably down to natural staff turn
over for personal reasons and demands for home care services rather than nursing home rehabilitation in the current circumstances. As long as one attendee is experienced there aren't any problems, but when two people are drafted in from another area they don't know the patient's issues and needs. This rarely happens and they all try their best and are generally happy, helpful and friendly.

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Review from Jean S (Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like we have known them all of our life instead of nearly a year, you could not ask for more caring people we are very pleased with the way I am treated every day and always a friendly smile each time they come to the house.

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Review from Mark P (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been caring for my father for a number of years, and I can say that the whole of the family have been very happy with the service the staff provide.
They offer a caring and personal approach to the service they provide, which my father and the family appreciate.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Sheila P (Power of Attorney of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This company has filled a need that many care agencies are reluctant to do. They provide night time sitters as well as daycare, which means that at times when people need that extra, they can escalate up. My friend was reluctant to have carers but has now got used to them being in his house. He gets
on with them easily, and they try to persuade him to get a wash etc. Overall, it has been a good experience changing to this company.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Stanley M (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used this service on a previous occasion, we had no choice but to chose them again.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Janet H (Wife of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service we have received and the staff have been very good.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Sara T (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and caring team. I have found My Homecare Derby team to be very supportive and helpful. The communication from the staff regarding my Mum's health and welfare is excellent. The team who visits Mum is patient, understanding and caring. It gives me great peace of mind to know that they are
helping her out on a day to day basis.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My home a review; we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us; we look forward to speaking with you soon.


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Review from June G (Wife of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff to be very helpful and friendly; they are certainly very good at their job. Can’t thank them enough for the help they have given my husband on his road to recovery. I would recommend it to anyone in need of their care.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review; we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us; we look forward to speaking with you soon.


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Review from Richard W (Son of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care staff have been brilliant with helping my mother after she broke her leg; they have all been very helpful in every way. Could not ask for any better care staff. They gave excellent care treatment.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review; we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us; we look forward to speaking with you soon.


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Review from Julie H (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with the care my father is receiving from the skilled team of carers he has. He is being cared for in a compassionate manner, and being treated as an individual with his wishes being taken into consideration. The carers arrive on time and spend as much time as needed
with him, not rushing him. The app is very informative, and whenever I ring the office, they are very helpful when needing to let them know about appointments and hospital outcomes. We always feel we are being listened to. Thank you to all the team at My Homecare Derby. It is much appreciated.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review; we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us; we look forward to speaking with you soon.


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Review from Patricia A (Husband of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself have had a great deal of support from the carers each time they come into our home. They are always cheerful and take great care when assisting my husband with his everyday needs. It is like having family members visiting us.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review; we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us; we look forward to speaking with you soon.


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Review from Brian H (Wife of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Satisfied.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! Its wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from A S (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all I would like to thank the carers and office staff for the care they give my mother to enable her to live in her own home.
I would highly recommend My Homecare for the care and compassion they provide.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from S P (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found my carers very helpful and understanding, always on time and could not wish for better helpers to deal with my condition.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Helen F (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All are extremely professional services.
They are very kind and caring to my mum and dad.
Nothing is too much trouble for them and I would happily recommend their services to anyone who is in our situation with parents who are in need of such care and don't want to be taken into residential care
away from their own homes.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for My Homecare Derby is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 222 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.