My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 119 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (119)

Total of 119, showing 81-100
9.6

My Homecare Derby has a Review Score of 9.6 (9.626) out of 10, based on 39 reviews in the last 2 years. Over all time My Homecare Derby has 119 reviews.

Overall Experience

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Review from Elizabeth O (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely carers, my mum likes things a particular way and they are helpful and understanding. I feel very secure knowing they are calling in to look after her. She is particularly fond of one member of staff, and I would just like to say a thank you here for the good work you do.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Mandy P (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service provided. My dad got used to all the carers going in. I don't have any problems with them, if I did I would tell the office. If Dad has any appointments they're always happy to help.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Vincent S (Son of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially reluctant to receive care, but after receiving excellent care from My Homecare Derby for almost a year, my mother is first to say that it was the best decision she has made. The care has been excellent and has exceeded both my mother's and my expectations. The carers are kind,
friendly and truly caring. The carers have meant that my mother can stay living in her own home with her own creature comforts. Without the carers, she would have had to move into a care home. I would like to thank all of the carers who have looked after my mum so well. Thank you so much.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Paul M (Son of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were great with my dad even when he got really difficult, they treated him with kindness and compassion. They were punctual and always had a smile even in really trying circumstances. They made sure my dad was comfortable and happy each time they visited.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Jane T (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the service provided. I am always able to contact the office staff, who are very helpful and friendly. All the staff are very approachable. I would recommend this company.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Kate R (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and attentive care provided for my mum.
Staff go beyond the normal to look after Mum and liaise with me with regular updates.
They think out of the box with some issues which helps a lot for Mum's conditions. Thank you.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Judith T (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Derby has been providing invaluable support to my mother for the last seven months. Since being discharged from hospital and residential care my mother has received a comprehensive package of support which has involved carers visiting four times a day, seven days a week. This high-level
of care and assistance has allowed my mother to stay in her own home safe in the knowledge that her every-day needs are met fully by a dedicated team of hard-working and professional carers. Their care and attention to my mother's needs has been unfailing and greatly appreciated.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from Patricia L (Wife of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care that has been given to my husband over the last 12 months.
Carers on my husband's rota are kept to a regular team (so helpful when not having to explain routines) are very professional, friendly never rushed to get away to the next client. If any queries the care
coordinator helps with enthusiasm, I know I am listened to.
These points highlighted are important to me as our first experience was with a large company where we weren't treated with compassion.
Criteria I looked for before choosing this company stated carer would be one of 4. They have kept to this request.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything, we can help you with in the future please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from A O (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are a great team of carers who along with their manager have provided amazing care and support to both my mum and myself. They really fo show utmost care and do their profession pround. I cannot praise the team enough.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

My Homecare team appreciate you have taken the time out to leave a lovely review.
Much appreciated


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Review from Kathleen R (Wife of Client) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend the company. Top-class care, the care coordinator has been so helpful, nothing too much trouble. I would like to say a big thank you, would not have been able to manage without the care for my husband.

Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know in these unprecedented times that we are providing a high standard of care to all our service users. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.


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Review from B C (Client) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with everything all of them do for me. I cannot say anything against any of them. They are all very nice and I like all of them.

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Review from R H (Wife of Client) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team of carers bringing sunshine into our lives at a dark time. The girls are caring and sympathetic and good-humoured, treating the patient with dignity and respect. Their suggestions for making life more comfortable or safer are acted upon immediately. Many thanks to the whole team and
their coordinator.

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Review from Dene H (Son of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Set up the care visits for my father who has vascular dementia (two a day). The carers are both professional and friendly. They administer his medication daily and the social visit is almost as vital. My father looks forward to the visit.

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Review from Mike F (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very reassuring to know that my father is cared for so well, which has been the case over many years, enabling him to continue living in his own home. All the carers are super, and really do care, whether that is during the scheduled visits that occur a number of times every day, and overnight,
or helping with attending hospital appointments when needed. In a situation when his care needed to be changed overnight, the whole team were super responsive, flexible and very helpful. A big "thank you" to the whole team for the excellent work you do.

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Review from Michael S (Client) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy ibn my carers coming in doing personal care, which I cannot do and also doing my meals.

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Review from P R (Client) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the girls very helpful and friendly. It was great to see them every day. They were all a credit to the company.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you very much for taking the time out to review the care we are currently providing for you; it is an absolute pleasure caring for such wonderful client such as yourself.


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Review from Bruce I (Son of Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's been living with the effects of Alzheimer's for the last couple of years now, and the team at My Homecare have been simply fabulous in the way they've dealt with all her needs, even though she can be a formidable character at the best of times. Communications between myself and the team of
carers have always been excellent. I can always check in to see what has been done for my Mum on a daily basis and even my Mum is happy to acknowledge that without their help, she'd have a tough time keeping her home as nice as it is. Many thanks, ladies, your efforts are appreciated.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

We are always happy to assist, and with our dedicated staff, we can guarantee that your loved one will always get the best care.


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Review from Carole L (Daughter of Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this service. The carers look after dad and visit twice a day. They complete all the tasks asked of them and always let us know if anything is amiss. When I've seen them, they have always been polite and very friendly. I don't know what we'd do without them at times and contact
with the office is always excellent.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

We welcome your kind words, our team strive to provide excellent care to all our clients, and with your input, we can continue to do so.


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Review from Paul L (Son of Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been very happy with their new carers. They had a lot of problems with their previous providers and were nervous about changing. Changing has shown them how poor the previous service was. They now look forward to their visits.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you very much for your kind words. We hope we can continue to work together to maintain excellent care for your love ones.


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Review from Joanne M (Daughter of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been having visits from ‘My Homecare’ for about 18 months now and we are all extremely pleased with the service he receives. Having care at home had represented a massive change to his and Mum’s lives but each carer we have met is friendly, respectful, of good humour and highly competent. Dad
could not remain in his own home without their assistance and for that alone we are very grateful. Equally, management and staff have listened to our requests and have accommodated this at the earliest opportunity. For us, 'My Homecare' provide critical support to Dad, and for the family, at an excellent standard. Thank you all.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you for your kind words, we strive to continue to provide the best care.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for My Homecare Derby is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 222 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.