My Homecare Derby

Derwent Business Centre, Clarke Street, Derby DE1 2BU
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9.6 119 Reviews
  • My Homecare Derby, Derby
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.

They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

My Homecare offers the following services:

•        General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
•        Assistance with bathing or showering
•        Meals cooked in your own home and times you wish
•        Domestic Help. Housework, laundry, ironing, shopping, pension collection, gardening.
•        Befriending and Sitting Services. Individually tailored for content, timings and duration.
•        Escorting to appointments/social events.

Their specialist services have developed through experience and training and are listed below:

•        Elderly people with reduced physical capabilities
•        Dementia
• Adults with physical disabilities such as multiple sclerosis, trauma and learning disabilities
•        People with mental health problems such as depression, stress, behavioural issues.

They can help by assisting at times you need the help, be it for short or longer periods.

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Care Provided by My Homecare Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dianne Williams (Managing Director)

Funding & Fees Guide for My Homecare Derby

  • Prices

  • Prices start from £24.03/ hour plus travel.

  • Call durations can vary from a minimum of a 20-minute call to 24-hour care

My Homecare Derby Reviews (119)

Total of 119, showing 101-119
9.6

My Homecare Derby has a Review Score of 9.6 (9.626) out of 10, based on 39 reviews in the last 2 years. Over all time My Homecare Derby has 119 reviews.

Overall Experience

  • 92
  • 23
  • 4
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Date Published

119
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Review from Stephen J (Son of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very polite and do a good job.
The office staff are always there to help and if there is an issue they usually know about it before I ring on my mum's behalf.
Matters get sorted very quickly.
I have every confidence that when I ring, any request it is sorted.
Everybody I have
spoken to is very polite.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you for your wonderful review. We will continue to work with both client and family to maintain the excellent care.


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Review from Beverley D (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company and its staff have changed my 93-year-old father's life.
Before this company, Dad had been so unhappy with his overall care he became quite disheartened with later life. We as a family began to get quite worried about him until this company was recommended.
Now he has a new lease of life
the one to one caring works for him. He loves his carer as do we, she's like family. Thank you to her.
There is also the added advantage of the app which keeps family up to date of his care.
We as a family recommend My Homecare Derby.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you for your review. I am very pleased that we have been able to provide care for your father, which has subsequently changed his outlook on life. We will continue to work with both the family and our client to maintain the best care/relationship.


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Review from L S (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have are all very professional, polite and competent.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

We appreciate your review and will continue to provide you with excellent care.


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Review from Helen R (Daughter of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all lovely and very friendly.
They have a good relationship with my mother who is happy with the service.

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Review from Yvonne F (Daughter of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been having care for 6-months now and we as a family have been extremely satisfied with the professional care he has received from My Homecare. We are kept informed as a family through either the staff personally or through the relative's app, so we know exactly what is happening with
our father. The team do everything they can to accommodate my father's needs which takes a lot of the pressure off us as a family. The whole team from office staff to the carers are pleasant, caring and very helpful and will always come back to you should you have a query.
We would highly recommend them for anyone who is thinking of care at home for their loved ones.

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Review from I W (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service excellent, the carers are considerate and thoughtful. I've developed a relationship with all of them and I wouldn't hesitate to recommend them. They all really help me and I feel that I am definately improving since they have been coming. My husband appreciates all their help too.

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Review from Nicky R (Daughter of Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service would definately recommend.

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Review from R T (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have made me feel comfortable to receive the care they give. Staff are always clean, polite and smartly dressed. The standard of care is consistently good and new carers are always accompanied by an experienced person. New carers are always introduced to myself and my wife. One point of criticism
is the variability of time of arrival for my morning visit, which is recorded at between 8 and 10.10 am. Most visits occur after 9 am and we receive no communication, even when it is apparent to the carer they will be later than usual. We have needed to ring the office on several occasions to confirm someone is on their way. There is no criticism of the care received but it appears communication between carers, the office and service user could be improved.

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Review from K T (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely team of ladies.
Always ask if you require anything at all (ie a cup of tea etc).
Good also with my family.

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Review from F S (Wife of Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very caring and compassionate, they look after my husband very well, make him feel special. My husband looks forward to seeing the carers and the management call sometimes to see if we are OK and to have a chat with us.

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Review from J B (Daughter of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. We value having the same person most of the time.
My homecare is always easy to contact and friendly to work with. They have made my life a lot easier.

Reply from Latoya Cameron at My Homecare Derby

We appreciate all your kind words included in your review and look forward to continue working with you and your family.


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Review from I L (Wife of Client) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service that is given to my husband and all the staff are helpful and kind.

Reply from Latoya Cameron at My Homecare Derby

Thank you, we really do appreciate your feedback.


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Review from D E (Client) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the carers in all ways.

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Review from J H (Daughter of Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the standard of care given to my mother. She was well looked after and treated with respect and dignity. The care workers were reliable and very helpful when extra help was needed in the event of other carers being ill or on holiday.

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Review from Ian B (Client) assisted by family/friend published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the service.

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Review from B C (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the friendliness and care of the staff and also their help.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you very much for your review.


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Review from Susan O (Client) assisted by family/friend published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are satisfied with the efficient, caring, professional staff. They're friendly and make a good impression. We are comfortable when they are around.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Many thanks.


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Review from Michala N (Granddaughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare (Derby) have been caring for my nana since she had her hip replaced. They have been absolutely brilliant. The first time they came I was with my nana and I felt immediately comfortable with them. They are brilliant with her and make her laugh which is really important. I have just come from
Cornwall to visit nana and they are still as amazing and they have kept us in Cornwall up to date with how nana is doing. Which for us, is so important. The manager and some members of staff have been particularly fantastic with nana. Even making her feel special on Christmas day. I cannot recommend them highly enough I know my nana is in good care with them.

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Review from Danesha R (Niece of Client) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Derby, have been providing care for my aunt and the girls have been absolutely brilliant with her. Even though the girls have not been assisting my aunt for very long it feels as if they are now apart of the family.

Reply from Latoya Cameron, Registered Manager at My Homecare Derby

Thank you for your review.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for My Homecare Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for My Homecare Derby is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 222 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Derby is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

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Dianne Williams

Job Title: Managing Director

Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.


Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.


Laura

Laura Wibberley

Job Title: Assistant Manager

Joined: 2020

Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Lisa

Lisa Richardson

Job Title: Area Coordinator

Joined: 2019

Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.


Sophie

Sophie Turton

Job Title: Administrative Officer

Joined: 2021

Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.


Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.


Kelly

Kelly Green

Job Title: Client Liaison Officer

Joined: 2019

Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.


She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service – more info.