Belong at Home Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme ST5 2RS
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9.8 33 Reviews
  • Belong at Home Newcastle-under-Lyme, Newcastle-under-Lyme
Belong at Home Newcastle-under-Lyme is part of the Belong at Home group.

Staff enable clients to continue living at home and in the community, and aim to match customers to the most appropriate staff, so that they can feel confident that their team of sensitive, well-trained support workers will cater to their needs.

All care teams are fully trained and qualified Belong colleagues, recruited in line with their values and supported by trainers to ensure the highest levels of professionalism and person-centred customer care.

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Care Provided by Belong at Home Newcastle-under-Lyme

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jane Furze (Team Leader)

Funding & Fees Guide for Belong at Home Newcastle-under-Lyme

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £24.25 for 30 minutes
    •   £30.38 for 45 minutes
    •   £36.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Newcastle-under-Lyme Reviews (33)

Total of 33, showing 1-20
9.8

Belong at Home Newcastle-under-Lyme has a Review Score of 9.8 (9.770) out of 10, based on 9 reviews in the last 2 years. Over all time Belong at Home Newcastle-under-Lyme has 33 reviews.

Overall Experience

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Review from Julie H (Daughter of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home staff are amazing. The care they give to my mum is exemplary, going above and beyond. Mum looks forward to seeing the carers every day and she especially enjoys the outings. Mum has been to museums, gardens and the zoo. Looking forward to more in the New Year!

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is enjoying her time spent with our Belong at Home Newcastle-under-Lyme team and that she looks forward to our visits. We will share your kind words with them.


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Review from J R (Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fetched me takeaway food. Talks to me a lot. Makes me coffee.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you so much for your kind feedback. I will share this with our Belong at Home team who will be so happy to hear that you look forward to their visits.


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Review from E H (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - always pleased to see all helpers and enjoy my tea.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. The team will be so delighted to hear that you enjoy their visits and we are pleased that this has been your experience.


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Review from G R (Client) assisted by family/friend published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the care given. Mobility improved and in other ways too. Encouraged to do more himself.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback. It means a great deal to the Belong at Home Newcastle-under-Lyme team and we are so pleased to hear that the care given has helped with mobility and general improvement.


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Review from M B (Wife of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our team have a very caring and 'can do' attitude with my husband. All of them are friendly and cheerful. The admin team is really helpful and considerate, providing extra hours when needed and juggling the rota to cope when one carer went off sick, keeping me informed of any changes and asking if I
minded the change. My husband is able to trust all the carers on his team, cooperating with them fully and respecting their needs to implement safety procedures etc. and helping them keep to time. He likes to be left to their care.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong at Home Newcastle-under-Lyme; we are so delighted to hear this has been your experience. I will make sure your review is passed on to the entire team.


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Review from Ken R (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong help and support me with tasks I'm not able to do myself and make me feel safer.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here, and we are so pleased to hear you are happy and feel safe with Belong at Home Newcastle-Under-Lyme.


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Review from D B (Son of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful support. Gives me peace of mind knowing that Mum has the best possible care from amazing carers. They allow Mum to have her independence but I also know that she is safe. Since Mum has had the support, she seems much happier and is enjoying all the activities she is invited to,
that she chooses to go to.

Reply from Jane Furze, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and enjoying our services. I will make sure your review is passed on to the Belong at Home Newcastle-under-Lyme team.


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Review from Phillip D (Son of Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Belong at Home service has been essential in helping Mum and Dad to remain in their home. Without the excellent support, I'm sure that they would have had to go into residential care.

Reply from Jane Furze, BAH Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong at Home, Newcastle-under-Lyme; we are so delighted to hear this has been your experience and that your mum and dad are getting the support they need.


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Review from J A (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client at Belong at Home for five years, firstly for my husband for care during his terminal illness and then for the last three years for myself. The care and support Belong at Home Newcastle-under-Lyme has been a rock for me. The kindness and companionship of the carers at the start
of my day, I believe show that the company carefully select its staff.

Reply from Jane Furze, Team Lead at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback, which is valued by the team, particularly because you find us caring and kind. We are delighted to hear that your experience with Belong at Home Newcastle-under-Lyme has been so positive and trust that it will continue to be so.


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Review from E E (Daughter of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would wholeheartedly recommend Belong at Home to anyone.
They treat my mother with compassion, dignity and respect and communicate regularly with me about her care, needs and any other issues which arise.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother is happy with Belong at Home Newcastle-under-Lyme and that the dedication of our teams are making a difference. We are particularly pleased that everyone treats your mother with compassion, dignity and respect. Thank you for choosing Belong at Home Newcastle.


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Review from S B (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living at Belong at Home Newcastle-under-Lyme independently for 4 years, my mother and her husband have recently suffered more frequently with their general health/mobility and have required growing assistance with their everyday life.
All of the staff at Belong have gone over and above to
provide additional care with compassion to ensure the well-being and comfort of them both.
The manager in particular has been relentless in his care, providing additional services when required at very short notice, in addition to supporting the family with regular honest updates with complete transparency.
I can wholeheartedly recommend Belong at Home to anyone who wants to know their elderly relatives are in very safe hands.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home Newcastle team will be delighted to hear that your mum and dad are happy with our service and our care. We are particularly delighted that you will wholeheartedly recommend us.


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Review from Cath G (Daughter-in-law of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Newcastle-under-Lyme cared for both my Mother-in-law and Father-in-law for approximately 4-years. The team showed respect, patience and empathy with them both.
After the death of my Mother-in-law, the team helped to support my Father-in-law for a further 2-years enabling him to live
independently at home. As well as providing companionship, they helped to enrich his visits by chatting about his life and family and by discussing his many photographs. He especially looked forward to Friday night fish and chips which they organised! The Belong at Home team also kindly helped us celebrate his 100th birthday.
The Team were extremely supportive of the family too, ensuring we could continue giving excellent care until he peacefully died in his own home, in line with his wishes.
I would recommend Belong at Home for reliable and consistent care and it should be noted they are a small team, making it more personal for the clients.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Please accept our condolences. Thank you for such lovely feedback. We are overjoyed to hear your mother and father-in-law were happy with us and enjoyed our services especially when celebrating his 100th birthday. I will make sure your review is passed on to the Belong at Home team.


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Review from Andrew M (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong have worked hard to ensure that my mother is safe and well cared for. Mum has memory issues and gets very anxious and confused if unfamiliar events happen. Belong have put together a care package and also additional help to reduce issues and to manage the day to day problems such as shopping
and banking that mum just can't deal with anymore. They have gone the extra mile. Thanks.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback, especially that we go the extra mile. We aim to maintain high standards at Belong at Home Newcastle; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the Belong at Home team.


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Review from Sheila M (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had our carer for over a year just now. She has become a carer, confidant, personal assistant and friend. Nothing is too much trouble for her. She is punctual both in times she comes and times she leaves, but that’s fair enough! She leads a very busy life. She can turn her hand to all the things.
I am a relative newcomer to computer technology and she has taught me a lot. She is very warm and friendly and is very rarely defeated by anything. We shall be very sorry to leave her behind when we move to a residential care home. I have met other members of Belong at Home, which seems to be an excellent company, which works well together as a team.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong at Home Newcastle; we are so delighted to hear this has been your experience and that you enjoy our carer's visits.


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Review from Yvonne C (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had to have help following my mum going into hospital. Care for mum's return and recovery period has been discussed with some options put forward. During these difficult times, it is not always possible to get the hours of care when needed but I was made to feel that Belong at Home were doing
all they could to support our options for care as well as offering good advice.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong at Home Newcastle and support with your options for care.


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Review from Jill D (Daughter-in-law of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Belong regarding home care for my mother-in-law in September 2021. They were prompt in replying with their capacity. A starting date was established and care commenced. My mother-in-law had regular daily visits of a minimum of 3 carers. All the carers were caring, reliable, professional
and all round nice people. They contacted me with any queries or concerns. My mother-in-law was pleased with them, which is half the battle. They prepared meals, attended to her personal needs, administered medications, some household duties when required etc. Having Belong care gave all the family peace of mind that my mother-in-law was in safe hands. Nothing was too much trouble and the administration were communicative. I am very grateful to these unsung angels.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you and your mother-in-law were happy with Belong at Home Newcastle and that the dedication of our Belong at Home team made a difference and that we communicated with you well.


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Review from Jeffrey H (Son of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the service to be excellent, the carers were brilliant with Mum and she saw them as friends and not carers, she looked forward to their visits.
The management were also excellent, readily available and responded to any questions immediately.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We are delighted that you found our home care service a valuable way of helping to support your mum. Thanks again for choosing Belong at Home Newcastle.


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Review from Pat C (Daughter-in-law of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Newcastle-under-Lyme cared for my mother-in-law in her home twice a day, morning and evening. The team who cared for her were excellent. They were compassionate, friendly, always punctual and treated her with the utmost respect. We felt very confident leaving her in their capable hands.
There was nothing they wouldn’t do to ensure her comfort. They brightened her day with their chat and laughter.
The manager was very professional and understanding and always willing to help with any problem we may have.
I would not hesitate in recommending Belong at Home.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle.


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Review from Elizabeth L (Daughter of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been having regular visits from the Belong team for the last year or so. It has enabled her to stay in her own home and maintain a level of independence which is very important to her. All of her helpers are so kind and helpful and the managers/care coordinators are always happy to discuss
Mum's care needs and adapt her rota accordingly. I couldn't recommend them highly enough!

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle-under-Lyme.


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Review from Tony M (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Newcastle-under-Lyme provided care for my mother and coped with very challenging circumstances. At all times, my mother was treated with respect, kindness and dignity by the care staff attending to her. I would have no hesitation in recommending Belong at Home Newcastle-under-Lyme as
an excellent care provision service.

Reply from Tomas Zahorka, Area Manager at Belong at Home Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong at Home Newcastle-under-Lyme. We are so touched by your kind words and will make sure your comments are shared with the village team.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Belong at Home Newcastle-under-Lyme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Belong at Home Newcastle-under-Lyme is calculated as follows: ( (47 Excellents x 5) + (7 Goods x 4) ) ÷ 54 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Newcastle-under-Lyme is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Jane

Jane Furze

Job Title: Belong at Home Team Leader

Detail to follow.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Frequently Asked Questions about Belong at Home Newcastle-under-Lyme

What Type of Services does Belong at Home Newcastle-under-Lyme offer?

Belong at Home Newcastle-under-Lyme offers Home Care.

How many Carers does Belong at Home Newcastle-under-Lyme employ?

Belong at Home Newcastle-under-Lyme employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Newcastle-under-Lyme to verify any information. View our terms and conditions. Belong at Home Newcastle-under-Lyme has an Enhanced Service – more info.