Tremenheere Home Care Ltd

45 Market Jew Street, Penzance TR18 2HY
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9.5 33 Reviews
  • Tremenheere Home Care Ltd, Penzance
Tremenheere Home Care offers high-quality home care services in Penzance, Cornwall.

Person-centred care is offered to help individuals stay living at home as independently as possible.

Staff are carefully vetted and all have an enhanced DBS in place and are reference checked, before undergoing extensive training.

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Care Provided by Tremenheere Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tremenheere Home Care Ltd
  • Person in charge
  • Beth Turner (Prigg) (Registered Manager)

Funding & Fees Guide for Tremenheere Home Care Ltd

  • Prices

  • Please call our office

Tremenheere Home Care Ltd Reviews (33)

Total of 33, showing 1-20
9.5

Tremenheere Home Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Tremenheere Home Care Ltd has 33 reviews.

Overall Experience

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Review from M B (Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Tremenheere Homecare for roughly 4 months. The carers I have are all amazing, they help support me to get out of my home with my children, to exercise regularly and even walk my dog! The management has also been amazing, always responding to any queries or issues I have. Not really sure what
I do without the carers!
I have used 4 different care agencies in the past and Tremenheere has been the best by far!

Reply from Beth Turner, Manager at Tremenheere Home Care Ltd

It's been our absolute pleasure to support you and your family.


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Review from Keith R (Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable helpful company with carers that care. They are hard-working and their help is exceptional. The Management team will help in any way. I cannot fault the Company in any way. The staff help me to live a normal life.

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Review from Stuart C (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremenheere kindly came to my rescue after I spent an entire year in the hospital. After a home fire literally left me dead! However, after defeating the odds and surviving 66% 3rd and 4th-degree burns, and a 2-month coma no care providers seemed willing to provide me a package. Until Tremenheere discovered
me. Since the day of my discharge (September 31st, 2020) the girls at Tremenheere have become the only shining light in a very dark existence. They have replaced the family I've lost. They mean the world to me!

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Review from Ian B (Son of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremenheere Home Care have been an absolute lifesaver for our family. Our widowed mum in Newlyn has dementia and as she has declined, has been unable to make a hot meal for herself and has few visitors so is lonely. The Manager and her all-female team of carers have been exceptional. Always on time,
always kind and considerate, always patient and listening. Mum loves their company and whilst she might have no idea what she had for lunch, it was always prepared by someone who was ‘lovely’. Whenever something doesn’t seem right we are told straight away and find that reassuring. The Manager runs a tight ship and that is reflected in the very high standard of care provided – thank you!

Reply from Beth Turner, Manager at Tremenheere Home Care Ltd

It’s been our absolute pleasure to support your mum, thank you for your kind words and we wish her all the best from all at Tremenheere Home Care


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Review from A H (Brother of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always cheerful and polite and do their best to help at each visit. They are considerate to the client at all times.

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Review from Linda G (Daughter of Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff and carers enough. They have been looking after my Mum (and Dad) for over two years now. My parents always look forward to the carers coming as they are so cheerful and friendly and very efficient. They have been able to give advice where necessary and made sure that I
was contacted if there were any concerns. A list of who was coming in each week would be sent to my parents, so that they felt confident in knowing who was due in. The management team have been excellent too in helping with any concerns I had, offering help and advice where appropriate. My Mum now requires a 24-hour live-in carer, so sadly we have had to stop using their services but should my Dad need any help in the future, we would not hesitate to contact Tremenheere first. Thank you again for being so wonderful.

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Review from Bernie D (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant service Tremenheere offer Mum. All the carers are brilliant and have supported Mum to live independently with great respect and dignity. Thank you all so much for everything you do.

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Review from John H (Son of Client) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a genuinely caring, kind and accommodating team of carers. Professionals. I couldn't have wanted for more during the two years they looked after my father. He was always happy to see them and I know they went to great lengths to make him feel special. Communication with management was easy. There
was always somebody at the end of the phone and willing to help if I called. At times they went above and beyond the call of duty, helping me as well as my father. I am so grateful to all of them. Thank you very much Tremenheere Home Care.

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Review from E T (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind, caring and reliable company and a pleasure to have in the home. Overall, the service is second to none from the management through to the carers. So thank you - one and all.

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Review from Pam W (Client) assisted by family/friend published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service and very happy with the carers. They have been very helpful to me and well appreciated.

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Review from Geoffrey R (Client) assisted by family/friend published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have such lovely carers. All of you are brilliant and kind.

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Review from Patricia R (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are all so brilliant. I couldn't ask for better. Love you all.

Reply from Beth Turner, Manager at Tremenheere Home Care Ltd

Thank you for your kind words, its been our pleasure to support you.


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Review from Tony S (Friend of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager manages an excellent care service. Our friend was able to stay in her home for a long period, thanks to the care and kindness she received from her team of carers. As her dementia condition worsened, our friend's moods grew more difficult to predict and her needs varied on a daily basis.
However, the manager and her team responded flexibly to these changes and always treated her with respect and helped her maintain her dignity. The fact that despite many staffing issues and the problems caused by Covid 19, the manager always ensured our friend had regular daily visits and that all her carers were capable and kind.

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Review from G M (Client) assisted by family/friend published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely lovely - cheerful and chatty. We look forward to seeing them morning and evening. They are good and kind and very patient.

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Review from M P (Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm greeting at my door. Patient, caring attitude. Attention to detail, knowledgable, thorough and willing to undertake all reasonable tasks. A professional attitude. A valuable service operating over a wide area. Reliable very useful as a stepping stone from hospital to health and general independence.
For those who live alone this bright, cheerful start to the day inspiring confidence.

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Review from Mary O (Daughter-in-law of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received an excellent and professional caring service from Tremenheere Home Care. They ensured that my mother-in-law received wonderful end of life care.

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Review from Tom L (Son-in-law of Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremenheere Home Care have not only given both my in-laws excellent care with their kindness and professionalism, they have taken so much pressure away from myself and my partner (our own health has been poor lately),
Words cannot express how wonderful the carers and staff are, they are the true meaning
of angels.
The manager is always understanding and eager to help in any eventuality, so information flows in both directions smoothly.
My in-laws have had carers for some time now, they are both in their 90's, and can be uncooperative at times.
The care my in-laws get is above any standard I've ever seen and twice a week a carer takes them out for two hours.
This review just can't describe how much Tremenheere has improved my in-law's functionality and wellbeing, and that of myself and their daughter.

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Review from Leslie W (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Tremenheere Care to be responsive, adaptable and kind. My mother says they have changed her life and she looks forward to their visits. They are willing to help with meals, cleaning, taking her out, etc etc. I really couldn’t ask for more for my mum!

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Review from Brenda G (Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started having care from this company in March 23/19 on coming out of Hospital. I have had no reason to ever complain. The workers who visit me are always happy and help with anything I need. They are always on time and a pleasure to see them as I am housebound, so nice to chat while they work. The
owner is always very helpful on the phone. I am more than pleased with this company.

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Review from R I (Client) assisted by family/friend published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care I am receiving. The carers go above and beyond requirements and are most efficient. The manager is 'hands on' and shows great concern for my welfare. I receive a very helpful timetable each week listing attendance times and names of carers due to call. I also find
the 'rehab' element of care visits vital to my recovery.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Tremenheere Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tremenheere Home Care Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tremenheere Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Tremenheere Home Care Ltd

What Type of Services does Tremenheere Home Care Ltd offer?

Tremenheere Home Care Ltd offers Home Care.

How many Carers does Tremenheere Home Care Ltd employ?

Tremenheere Home Care Ltd employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tremenheere Home Care Ltd to verify any information. View our terms and conditions. Tremenheere Home Care Ltd has an Enhanced Service – more info.