Observe Care Ltd

International House, George Curl Way, Southampton SO18 2RZ
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4 Reviews
  • Observe Care Ltd, Southampton
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Care Provided by Observe Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Observe Care Ltd
  • Person in charge
  • Helen Marques (Manager)
Are you the Owner/Manager of Observe Care Ltd? View your Advertising Options

Observe Care Ltd Reviews (4)

Over all time Observe Care Ltd has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 1
  • 0

Date Published

4
0
0
0
4

Review from David S (Daughter of Client) assisted by family/friend published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When a pair of carers really know my needs and likes/dislikes I get really good care. This is however other carers that don't do as good a job as others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin M (Client) assisted by family/friend published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of hospital 3 months ago, we have been cared for in the most professional manner.
They are always happy which in turn makes me happy, nothing is too much trouble for them. Could not have had better care in this situation, which is helping me immensely. Well done Observe Care Ltd,
could not manage without all your care and dedication.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne A (Daughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Had been using this care agency for live-in care for both my parents for the past three months. Dad was the primary care recipient, with Parkinson's and Dementia. Mum had less than a quarter of care package needs, just meds and two meals, price adjustment accordingly. Carer turnover was unacceptable.
Four in first eight of twelve weeks and we were let down by no management input when elderly father was hospitalised for a week, yet still charged for full services despite no offer from agency to assist us in the hospital to give Dad care. The agency nor the carer discussed how to split her services. We were left to look after Dad in the hospital alone but charged full price. The carer then left midweek when Dad returned home and no contractual cover offered, despite them notifying us three days previously. Instead advised any cover would be charged at a more expensive, additional hourly rate which we could not afford, despite full LIC charges being invoiced for. Hence official complaint. Any queries made to the manager.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia M (Partner of Client) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite, friendly and courteous and respond well to the demand and care of the client. Very happy with the excellent service they have provided. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Observe Care Ltd

What Type of Services does Observe Care Ltd offer?

Observe Care Ltd offers Home Care.

How many Carers does Observe Care Ltd employ?

Observe Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Observe Care Ltd to verify any information. View our terms and conditions. Observe Care Ltd has a Basic Service – more info.