Transitions Care Fylde

Office 1, 335 Red Bank Road, Bispham, Blackpool FY2 0HJ
Submit a Review
9.5 30 Reviews
  • Transitions Care Fylde, Blackpool
Transitions Care Fylde is a home care agency offering personal care to those who wish to remain in their own homes.

The wide range of responsive services is available to all adults and includes care for those with learning disabilities and mental health problems as well as dementia.

People being supported and their families are heavily involved in their care plans and the well-trained and experienced staff ensure individual needs and preferences are cared for while respecting people's privacy and dignity at all times.

Show Transitions Care Fylde on the Map

Care Provided by Transitions Care Fylde

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Transitions Care Fylde Ltd
  • Person in charge
  • Elaine Wright (Registered Manager)

Funding & Fees Guide for Transitions Care Fylde

  • Prices

  • Weekdays
    £27.50
    Per hour


    Introductory offer
    2 months fees
    £25.00 per hour


    Weekends
    £28.50 per hour


    Bank Holiday are additional £10 per hour if required

  • Variable depending on needs and activities being offered.


    Our fees are based on an hourly rate which is the same regardless of the time and days of support visits.
    There are no administration fees or hidden costs.
    Whatever time is scheduled is the time support is provided. travelling time is not included in the visit time, this is separate so each person receives the full time they pay for.

Transitions Care Fylde Reviews (30)

Total of 30, showing 1-20
9.5

Transitions Care Fylde has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Transitions Care Fylde has 30 reviews.

Overall Experience

  • 28
  • 0
  • 1
  • 1
  • 0

Date Published

30
0
1
6
24

Review from Paul H (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who lives alone was showing signs of confusion last December, something we thought was just her age at a sprightly 85 years young. We only discovered the extent of Mum's decline in June when she came to stay with us. Following a lot of guilt, upset and research we found the manager at Transitions,
she was very understanding and a care plan was implemented for Mum's return home giving us peace of mind as I am a wheelchair user and we live an hour and a half away from Mum. The girls that visit Mum are great and she loves them all, they go above and beyond their remit when Mum has problems and in my mum's words 'Oh we have a right laugh'. Mum was found in the garden quite confused by a neighbour, the neighbour called Transitions and one of the girls called in straight away even though it was her day off. In a nutshell, we would be lost without the care and diligence of all at Transitions.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

Thanks for your honest review. We all love caring for your mum and so glad we are able to promote her independence and safety to remain living at home. She enjoys social activities with care support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K I (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I struggled to find the right home care company for my elderly dad - poor quality care, terrible timekeeping, inconsistent untrained staff. Until I contacted Transitions! Dad could not be happier, excellent timekeeping, good quality care, helpful, consistent, compassionate staff. My dad could not be
happier with Transitions!

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

Thanks for your review. It's a pleasure to support your dad and to help him living at home and of course to help families have peace of mind and take some time out themselves.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Ex Family Member) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is spot on. Carers and management are organised and reliability is perfect. Cannot thank Transitions Care enough. You have made our lives secure and happy.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

We are so pleased to support you to enable a great quality of life for you all to enjoy being a family again.
Thanks for your review of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recently on holiday in Hambleton and felt so lucky to have the manager and her lovely colleagues help care for my mother-in-law. I can not thank them enough for the care they provided and am so grateful we managed to get a holiday which was down to the manager managing her staff going above
and beyond to help us out as we were struggling to get two carers four times per day.
Your hard work dedication and kindness every day were so much appreciated.
Thanks again ladies, you all are one in a million wish there was a lot more caring people like you all.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

Thanks for your review. We are so glad we could help in enabling you all to enjoy a much-needed break. It's a pleasure to support you at Hambleton and appreciate your feedback on our care and support.
Hope to help again next year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerry S (Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with transitions care.
There is real continuity I only have two carers all the time and they are both lovely.
Always on time and very good at what they do they always consider my dignity and respect myself and my home, they also go above and beyond and I appreciate everything
they do for me.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

Thanks, Kerry, for your review of support. We are so happy to assist you in your care and provide a care plan that gives you the support and help to maintain your identity and independence at home. Management and support practitioners are proud to be your care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Transitions Care carers to be kind, attentive and compassionate with mum under sometimes difficult circumstances. Their attitude has been professional with thoughtful responsive attention to mum's needs. They have always been cooperative and helpful in my dealings with them.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

Thanks for your review. We have many fond memories of supporting your mum to remain living in her own home. We always provide person-centred care for the individual. We are sad that changing needs meant this was no longer possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Daughter of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I moved to Transitions back in 2019 when I was unhappy with other Care Teams who'd been looking after my 87 year old mother. Whereas theirs was a 'tick-box' approach to delivering care, I was impressed by Transition's approach. Transitions had a genuine commitment to customer care. Each client was
treated differently, with time spent understanding, respecting and catering to their needs. There was one exception who did not seem to buy into this ethos. And every dealing I had with this person was problematic. She has recently succeeded to the post of Manager - and most of the people who worked with my Mum and looked after her home have now left. Perhaps you should be aware of this if you are basing your decision about whether to engage with Transitions upon earlier reviews on this site. Indeed, it might be wise to insist on a face-to-face meeting with the Manager before committing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of three carers have been friendly and caring to Mum. As there are only three who visit her, she doesn’t feel overwhelmed by different people every day and has quickly got to know and accept them. This has been a relief to the family as Mum was resisting having care given to her - even though
she really needed it. The carers are with her for the whole hour - no travelling time included in that hour. They are very keen to recognise and act on her needs and also accept suggestions from the family as to how else they might assist her. The file detailing Mum's care from them is kept at Mum's, for both staff and family to access, meaning we are kept informed of every aid given to Mum, but also reassuring us that all info re Mum's care/needs are noted by staff and steps taken to help her and her safety have been taken. The carers have only been with Mum for a few weeks, but we have already noticed an improvement in her physical and mental health.

Reply from Elaine Wright, Registered Manager at Transitions Care Fylde

We are so happy your mum has welcomed our support. We hope to continue in her journey and help her to maintain living in her home as independently as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah E (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Transitions are without doubt, the best service provider I have used.
They are professional, conscientious and reliable. All the staff are trustworthy and responsible.
Communication is excellent.
I would not hesitate to recommend this company to anyone.

Reply from Elaine Wright, Interim Manager at Transitions Care Fylde

Thanks for your review of our services and recognition of your satisfaction with everything we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Back in 2019, we chose Transitions because of the vision/leadership of the Manager. For him, the well-being and happiness of his clients were all important. And he communicated this to his team who were empowered to be flexible and use initiative for the good of their clients. But this Manager left
in December and his replacement has few of his people skills, compassion or empathy. The mood has changed. Good staff members are leaving and long-standing clients like my Mum have been fired because Transitions can “no longer meet their needs”. (We were given only a month’s notice. I live in London and was finding it hard to select a replacement Care provider. I pleaded for a few days’ extra care until I was able to get home and look after Mum myself. The request was refused.) Which was typical of a regime where “going the extra mile” has been replaced by "never give an inch". Be warned: Transitions is going through its own transition.

Reply from Elaine Wright, Interim Manager at Transitions Care Fylde

We are sorry that you feel unsatisfied with the notice and support. However as discussed several times, your mother's needs changed dramatically, that all her care team reported concerns for her wellbeing and safety alone. Due to your own worries regarding your mother you visited her more often, usually every other week, travelling from London and cancelled the support provided. We tried our best to accommodate this. These reasons were given in your notice. All management work hands-on at the frontline of all care, giving person-centred care with dignity. We wish your mother well and hope she can be happy and safe.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy G (Mother of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received first-class support for my daughter, arranged at short notice for a holiday weekend with the family.
Transitions Care Fylde accommodated our late arrival and adapted to our needs throughout the weekend. My daughter was at ease with her new carer, who was always very professional, cheerful
and friendly.

Reply from Elaine Wright, Interim Manager at Transitions Care Fylde

We are so glad to have helped you to relax and enjoy a family break at a much-needed time.
Thanks for your review. We are happy to help in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Next of Kin) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be delighted with Transitions Care. My relative has been supported by them for nearly 5 years and we have seen many changes in that time- not least of which has been Covid. The professional and caring way that Transitions have supported him throughout this time, has been excellent. He
is much younger than most of the people they support and they are constantly looking for ways to improve his quality of life. Swimming and birthday celebrations have been recent examples of their caring approach. He is included in all discussions about his support, as am I, which I think is great, we really feel that we could not ask for more. He is about to move to a new flat and we are receiving so much help with this from them. I was concerned as to how we would manage, but needn’t have worried. We will continue with Transitions, knowing that we are in very safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital having had a stroke, my mother required additional support in the home. This was to enable her to regain confidence, independence and the capacity to have the necessary help with everyday hygiene, personal care and mobility. The whole care plan was discussed with both Mum
and myself to ensure that her needs were met. Times were arranged which were convenient. Mum felt right from the beginning that, despite her age, she was being listened to and what she wanted was being provided. The staff were introduced to Mum to alleviate the issue of someone strange knocking on her door which would have caused more anxiety. Gradually, different carers took Mum outside for walks and eventually to the shops where once again Mum was able to take control of her independence. A massive 'thank you' to all concerned for the patience, care and support provided during those weeks following her return home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona K (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Transitions have been supporting my dad for a little over a year now. Prior to this, we had no knowledge of care and didn't know what to expect. I cannot express strongly enough what a difference Transitions make in my parents' lives. The care is individual and respectful. They willingly help my parents
with whatever challenges arise, going above and beyond in every way. They look at things in a holistic way, but it is always clear that my dad is their client and it is about what is right for him. As I don't live locally, knowing that Transitions are there every day brings a sense of security. The main carer is thoughtful and practical, an all-round great carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to Transitions by a friend connected with care. I was pleasantly surprised to find the levels of knowledge and care, which were issued and the patience and willingness which were demonstrated to sort out irregular and unusual situations. I am really delighted to be looked after by Transitions.
I feel safe with the quality of care. Long may it continue.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen P (Client) assisted by family/friend published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told about Transitions and was impressed with the manager who came to discuss my needs. People come when agreed, but flexible when it is required. I would not hesitate to recommend them to anyone. I am very happy with the support I receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susie H (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to express my sincere gratitude to Transition Care Fylde. My lovely ninety five year old mum has now gone into a care home but I managed to keep her in her own much loved home for as long as possible. Thank you so much for the wonderful care, kindness and support, which was given to me as
well by mainly six members of staff and the boss. I will always be grateful and home is definitely the best place as long as its manageable. Transitions Care Fylde is good value and offers very individualised care. I highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian K (Client) assisted by family/friend published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of Transitions' aims is to match carer with the client as far as possible and they achieved this splendidly. They also provide the same carer for five of the seven visits which matter a great deal. help with washing, shaving, showering and dressing is given sensitively, along with encouragement
towards continued independence. Time for conversation afterwards is generously given, which is particularly valuable an appreciated as a help towards restoring sociability. Kindness, concern and respect feature largely in Transitions car of clients and offers and provision of help make life seem more secure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joseph H (Client) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first got with Transitions I was very sceptical about the service they provided because it wasn't an ordinary care company. I had very low self-esteem and being with Transitions they have included me in team meetings. Gone to college to get some certificates. They have helped me change my house
quite a lot. It was very bare when Ic same into my house but with some decor, we have changed it from a house to my home. I cannot recommend Transitions more so.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Transitions Care ensure my care needs are completely met with no fuss from all participants. Small changes in daily care routines are arranged freely without problems e.g. whether to have a bath or not, whether to have my hair washed or not. Far more care facilities are available than I wish or need
to take advantage of from Transitions Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Transitions Care Fylde is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Transitions Care Fylde is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Transitions Care Fylde is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

No image found

Elaine Wright

Job Title: Registered Manager

Joined: 2019

Elaine started working for Transitions Care in January 2019, she has 14 years experience in the care sector and graduated in 2018 with a first-class Honours Degree - Adult Social Care in Social Sciences.
Working for Transitions enables Elaine to reach her ambitions, she is a firm believer that people should live well regardless of their diagnosis and that the support provided by Transitions is Person-Centred, to provide high-quality support and ensure everyone is respected as an individual- this philosophy of care works alongside her desire to help develop skills, confidence and the ambitions of the team


No image found

Denise Hanby

Job Title: Care Manager

Joined: 2019

Denise joined Transitions 3 years ago and needed to concentrate on family commitments. She is now the Care Manager to support the ethos of Transitions Care Fylde and to work closely with the team. Denise has over 20 years of experience in the care sector and is focused on Person Centred Care


No image found

David Williams

Job Title: Care Manager

Joined: 2020

David joined Transitions as a member of Bank Staff in late 2020. He then became a full-time member of the team in November. He has experience in care and specialises in activities, particularly woodwork and handicrafts.
David is currently studying for his level 3 Diploma in Health and Social Care.


No image found

Michelle Granger

Job Title: Community Support Practitioner

Joined: 2023

Michelle has worked with Transitions for a year now and is keen to progress in her role to support the management team.. Michelle brings her experiences in Mental health support and a degree to provide well-being support. Michelle is soon to commence her Level 3 Leader in Care and I am looking forward to supporting her with her goals


No image found

Jess Fowden

Job Title: Community Support Practitioner

Joined: 2021

Jess joined Transitions and has quickly established herself into the team. Jess is working towards Level 3 Care Practitioner award and is looking to develop her skills and enhance her job role through further study


No image found

Debbie Shackleton

Job Title: Community Support Practitioner

Joined: 2023

Debbie joined the Transitions team in 2023 with vast experience, especially in dementia care. Debbie is currently being supported to progress in her role as a care coordinator and is a highly valued member of the team.


Frequently Asked Questions about Transitions Care Fylde

What Type of Services does Transitions Care Fylde offer?

Transitions Care Fylde offers Home Care.

How many Carers does Transitions Care Fylde employ?

Transitions Care Fylde employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Transitions Care Fylde to verify any information. View our terms and conditions. Transitions Care Fylde has a Platinum Service – more info.