Transitions Care Fylde

Office 1, 335 Red Bank Road, Bispham, Blackpool FY2 0HJ
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9.5 30 Reviews
  • Transitions Care Fylde, Blackpool
Transitions Care Fylde is a home care agency offering personal care to those who wish to remain in their own homes.

The wide range of responsive services is available to all adults and includes care for those with learning disabilities and mental health problems as well as dementia.

People being supported and their families are heavily involved in their care plans and the well-trained and experienced staff ensure individual needs and preferences are cared for while respecting people's privacy and dignity at all times.

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Care Provided by Transitions Care Fylde

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Transitions Care Fylde Ltd
  • Person in charge
  • Elaine Wright (Registered Manager)

Funding & Fees Guide for Transitions Care Fylde

  • Prices

  • Weekdays
    £27.50
    Per hour


    Introductory offer
    2 months fees
    £25.00 per hour


    Weekends
    £28.50 per hour


    Bank Holiday are additional £10 per hour if required

  • Variable depending on needs and activities being offered.


    Our fees are based on an hourly rate which is the same regardless of the time and days of support visits.
    There are no administration fees or hidden costs.
    Whatever time is scheduled is the time support is provided. travelling time is not included in the visit time, this is separate so each person receives the full time they pay for.

Transitions Care Fylde Reviews (30)

Total of 30, showing 21-30
9.5

Transitions Care Fylde has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Transitions Care Fylde has 30 reviews.

Overall Experience

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Review from Jackie S (Daughter-in-law of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Transitions Care in March 2020 when looking for some home support for my elderly in-laws who live quite a distance from us. We were very impressed with the director and felt immediately at ease due to his clear understanding and caring nature. The support required was discussed at length
with both my in-laws and ourselves and began immediately. A very small number of carers work with my in-laws and have all been introduced prior to beginning the care/support. Having said that, 90% of the care has been provided by one carer and the difference she has made has been incredible. She has provided security and assistance, encouraged independence and been an absolute lifeline (continuing daily visits) during the COVID-19 pandemic. We cannot praise Transitions enough. Highly, highly recommended.

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Review from Samantha P (Daughter of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am deeply indebted to Transitions. I had to arrange care for my mother and partner from a long way away, without the possibility of meeting them in person first. The manager put my mind at rest over the phone instantly, and the care package we have had in place since last summer has been very professional
and consistently reviewed. The team have always gone the extra mile and they are proactive in the approach to their care. I have since met them all and they are of course all very lovely. Thank you to the team.

Reply from Peter Brooks, Registered Manager at Transitions Care Fylde

Thank you for your review. We appreciate your comments and support.


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Review from Craig S (Son of Client) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company, best decision we made as a family for my mother who has recently been diagnosed with Alzheimer’s. A certain member of staff goes above and beyond her role. Made a fantastic relationship with my mum and family members. They really are worth their weight in gold.

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Review from Stacey S (Granddaughter of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, my nan was diagnosed with Alzheimer’s. We chose as a family Transitions Care Fylde and it was the best decision we could have made. One staff member is an asset to the team and as a family, even over a short period of time, we have noticed that she is very professional and so kind and caring
with my nan. Her communication with the whole family is fantastic and proves that the support is not just for my nan but my family too. She has a huge heart and loves every part of her job which stands out from miles. We will be forever grateful and appreciative of her and all the love and support we receive! I could not recommend this company more! Choose the right care and everything else becomes easier! A special thank you to this staff member for going above and beyond every day!

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Review from Bryan S (Son of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top class right from the start. My brother and I were looking to provide some extra support for our mum as we don't live close by. Mum is delighted with her allocated carer and she feels like she's been a close friend for years. She is looking forward to the Illuminations trip.
It gives us great peace
of mind to know that Mum is happy and that she's being checked on once a week by, not only a friendly carer but a true professional too. Fantastic service thanks and long may it continue.

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Review from Paul F (Son of Client) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Transitions Care have provided an excellent and thoroughly professional service to my mother. She is 91 years of age and has Alzheimer's Disease. Transitions provided a care package which enabled her to remain in her own home until March 2019.
The care package was agreed between my mother, the family
and Transitions which met her care needs, supporting visits for shopping, to hairdressers and trips for coffee. As her needs increased the care package was increased to ensure mum continued to be appropriately supported.
Transitions staff are well trained and suitably qualified. They have the client's needs at the heart of their service.
The team of carers are well managed. There was a consistent team visiting my mother. This consistency of staff was particularly important to my mother as she developed good relationships with each of them.
Transitions showed great flexibility in responding to unexpected events.
I cannot praise Transitions highly enough, they are a first-class care provider.

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Review from Allan W (Son of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing negative to say about the care Transitions Care provide to/for my Mum. We engaged them through the direct payment option some 2 years ago and it has been a great decision. I hope they get an "Outstanding" score in their recent CQC review - they deserve it.

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Review from Fiona A (Daughter of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had care from Transitions for only a few weeks before she was hospitalised but those few weeks made her very happy. As a nurse, I cannot fault the care she received and I am very fussy! I could relax knowing she was in good hands. The staff were friendly and obviously happy in their work and
they treated my mum with the utmost respect. Highly recommended.

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Review from Deanna C (Daughter of Client) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to visits from Transition staff and sees them as her friends. They show great patience and kindness towards Mum's needs, especially her anxiety and mobility issues.
Having a small, regular team visiting, on time and not in a rush to do the job and hurry away has worked well for Mum
and is what she has asked for.


Mum can feel lonely in what to her is a long day, but the carers always take time to chat to Mum, have a laugh and take the wrappings off the chocolates for her!


Recently, one carer was most efficient in ensuring that Mum's new medicines were correct after a spell in hospital. She kept on at the problem until everything was sorted.
It's a comfort to know that Transitions carers care for my mum.


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Review from Maureen T (Daughter of Client) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager of Transitions and his team of dedicated Carers have been looking after our Mum for the last four months and we are extremely pleased with the service provided. From the initial meeting at home with Mum, to find out her personal needs and requirements, the Manager has overseen many aspects
of Mum's personal care. Mum wanted as few Carers as possible and at regular times. This has all been provided - a team of four lovely Carers who arrive at the regular times Mum wanted. We have seen a big improvement in Mum's level of anxiety, along with the laughs and hugs she receives from her Carers that make her day feel less lonesome. Knowing Mum is looked after so well is very reassuring and a credit to the Transitions ethos.

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Transitions Care Fylde is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Transitions Care Fylde is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Transitions Care Fylde is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (6)

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Elaine Wright

Job Title: Registered Manager

Joined: 2019

Elaine started working for Transitions Care in January 2019, she has 14 years experience in the care sector and graduated in 2018 with a first-class Honours Degree - Adult Social Care in Social Sciences.
Working for Transitions enables Elaine to reach her ambitions, she is a firm believer that people should live well regardless of their diagnosis and that the support provided by Transitions is Person-Centred, to provide high-quality support and ensure everyone is respected as an individual- this philosophy of care works alongside her desire to help develop skills, confidence and the ambitions of the team


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Denise Hanby

Job Title: Care Manager

Joined: 2019

Denise joined Transitions 3 years ago and needed to concentrate on family commitments. She is now the Care Manager to support the ethos of Transitions Care Fylde and to work closely with the team. Denise has over 20 years of experience in the care sector and is focused on Person Centred Care


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David Williams

Job Title: Care Manager

Joined: 2020

David joined Transitions as a member of Bank Staff in late 2020. He then became a full-time member of the team in November. He has experience in care and specialises in activities, particularly woodwork and handicrafts.
David is currently studying for his level 3 Diploma in Health and Social Care.


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Michelle Granger

Job Title: Community Support Practitioner

Joined: 2023

Michelle has worked with Transitions for a year now and is keen to progress in her role to support the management team.. Michelle brings her experiences in Mental health support and a degree to provide well-being support. Michelle is soon to commence her Level 3 Leader in Care and I am looking forward to supporting her with her goals


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Jess Fowden

Job Title: Community Support Practitioner

Joined: 2021

Jess joined Transitions and has quickly established herself into the team. Jess is working towards Level 3 Care Practitioner award and is looking to develop her skills and enhance her job role through further study


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Debbie Shackleton

Job Title: Community Support Practitioner

Joined: 2023

Debbie joined the Transitions team in 2023 with vast experience, especially in dementia care. Debbie is currently being supported to progress in her role as a care coordinator and is a highly valued member of the team.


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