Train2Care Academy

410 Streatham High Road, London SW16 6EX
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8.5 3 Reviews
  • Train2Care Academy, London

Care Provided by Train2Care Academy

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Train2Care Academy
  • Person in charge
  • Mustafa Muse (Manager)
8.5

Train2Care Academy has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Train2Care Academy has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
2
1
Overall Experience  Overall Experience 5.0 out of 5

Train2Care Academy supported me to make great provision for Mum in so many ways - the manager offered good advice and guidance and a flexible, problem-solving approach as my mum’s needs changed. I was always listened to carefully and the approach my mum needed was quickly understood by the manager and
the carers. I really appreciated the quick responses to my contact, both by managers and carers who would always get in touch quickly if they wanted to raise a concern about Mum. Mum and I both have experienced professional and consistent kindness, warmth and quality which gave me huge peace of mind about my mum when I really needed it. For all these reasons I would always recommend Train2Care to anyone else in need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We would like to truly thank the dear manager and his wonderful team for being so loving, caring, kind and professional to my beautiful mum.
To mum and our family, they were not looked upon as carers but as family. We feel truly blessed by the way they cared for my mum and we loved them all.
We
will never forget you for what you have all done for my mum and family and you are thought of with love and gratitude.
God Bless you all.
Love always.

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Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Train2Care is very caring and honest, and we appreciated the help and support that they provided for us. It’s also good for the community. However, I will recommend families and friends.
Extremely happy with their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Train2Care Academy is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Train2Care Academy is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Train2Care Academy is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Train2Care Academy

What Type of Services does Train2Care Academy offer?

Train2Care Academy offers Home Care.