Town and Country Care

13A Pen Street, Boston PE21 6TJ
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1.0 2 Reviews
  • Town and Country Care, Boston
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Care Provided by Town and Country Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Town & Country Care (Boston) Ltd
  • Person in charge
  • Rachael Rook (Manager)

Funding & Fees Guide for Town and Country Care

  • Prices

  • Fees start from £23.00
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Town and Country Care Reviews (2)

1.0

Town and Country Care has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Town and Country Care has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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1
1

Review from Helen S (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Initially, the care my father received was second to none. The main carer was wonderful, however, it all went very wrong towards the end of October to November. My 92-year-old father became towards end-of-life care then he required 2 carers. The care he received then was terrible. They were uncaring
and complained about how everything was too hard for them. The last day of his life he asked to be taken to the toilet as he needed a poo. The carers told him to do it in his pants and they would clean him up after. My dad was a very dignified man and this must have been embarrassing and degrading for him. They did take him to the toilet but he got upset having to insist. My father died that night. I believe because of the uncaring nature of the carers he felt that he was a burden and he gave up the fight for life. I cannot forgive Town and Country for the way they dealt with my father and I do believe they contributed to his death.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R A (Son of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been caring for my mother for four years. The service is exceptionally reliable and a very good quality of care is offered to her. She has one main carer, who is now part of the family and looks after her so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Town and Country Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Town and Country Care is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Town and Country Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Town and Country Care

What Type of Services does Town and Country Care offer?

Town and Country Care offers Home Care.

How many Carers does Town and Country Care employ?

Town and Country Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Town and Country Care to verify any information. View our terms and conditions. Town and Country Care has a Basic Service – more info.