TLC Care at Home Ltd

58 Load Street, Bewdley DY12 2AP
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8.0 7 Reviews
  • TLC Care at Home Ltd, Bewdley
TLC Care at Home is a well-established, family-run domiciliary care provider based in Bewdley and cover areas as far as Tenbury Wells, Cleobury Mortimer, Clee Hill, Rock, Far Forest, Great Witley, Stourport-on-Severn, Bewdley and Kidderminster areas.

Always going that extra mile from the 'Carers who really care!'. Please see their CQC report.

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Care Provided by TLC Care at Home Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TLC Care At Home Ltd
  • Person in charge
  • Jacqui Jackson (Registered Manager)

Funding & Fees Guide for TLC Care at Home Ltd

  • Prices

  • Starting at £17.85 per 30 minutes

TLC Care at Home Ltd Reviews (7)

8.0

TLC Care at Home Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time TLC Care at Home Ltd has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
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Date Published

7
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0
1
6

Review from Denise D (Niece of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with recommending this company. My aunt was a very difficult person but we wanted someone who could look after her in her home and they managed wonderfully. Nothing was too much trouble, and it was a great relief, given that I lived 100 miles away, that my aunt was being well looked
after.

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Value for Money

Review from Chris B (Son of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC Care at Home have been looking after my mom now for several years and I can say honestly that without the TLC team, I have no idea where we would be.
TLC has become part of my mom's family, she has nothing but good things to say about all the members of the team and I'm sure she would adopt them
if she could. The difference they make to my mom's well-being is phenomenal and it's fantastic how they all involve Mom in their daily lives, ask Mom for her opinion on all sorts of things and make her feel valued and important.
I know that my mom is in the best hands possible, I have a great relationship with all of the team and I have total confidence in them.
Basically, we love 'em!
Thank you, TLC for making a difference...

Reply from Pete Jackson, Director at TLC Care at Home Ltd

Thank you, Chris, for your very kind words. I know all our carers love to see your mum and I will make sure they get to see your review. Thanks again.


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Review from S L (Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received care from TLC after undergoing major surgery. I was very nervous about this and receiving personal care from someone who I didn't know. However, after a couple of days, I looked forward to my carer coming, they treated me with dignity and respect and went over and above looking after my needs.
In fact, I was sad when I no longer needed care after my recovery. I will definitely use it again for either myself or family and friends. I can understand why they have outstanding care.

Reply from Pete Jackson, Director at TLC Care at Home Ltd

We are so pleased to have been able to help you in your recovery and thank you for your kind words. Best wishes, TLC.


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Review from Mary L (Wife of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and I have secondary cancers. We have huge support from friends, family and local neighbours. We use TLC care at Home for twice-daily visits for him. All the carers who come are calm, efficient and sympathetic towards my husband and myself. I cannot recommend them highly enough.

Reply from Pete Jackson, Director at TLC Care at Home Ltd

Thank you for your review and kind words. We are extremely proud of our caring team.


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Review from R C (Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service.

Reply from Pete Jackson, Director at TLC Care at Home Ltd

Thank you for your feedback of TLC Care at Home. It means a lot to be of service to you. Thank you.


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Review from June E (Wife of Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service in difficult times.

Reply from Pete Jackson, Director at TLC Care at Home Ltd

Thank you for your review of TLC Care at Home. We are very proud of our caring staff and we will pass on your comments. Thank you.


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Review from Julie S (Daughter of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the weekly emails. It’s nice to see what Mum gets up to, even though it’s not much these days! She says such positive things about you all and tells us she is happy and doesn’t get lonely, which is lovely to hear. Her house looks so clean and tidy too, you are all making such a
difference. Please pass my sincere thanks onto your colleagues.

Reply from Pete Jackson, Director at TLC Care at Home Ltd

Thank you for your kind words and we will make sure that all the carers who look after your Mother know how she is happy with the care delivered. We always look to deliver outstanding care to our lovely clients and keeping her home clean and tidy is all part of the service. Thank you again.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for TLC Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for TLC Care at Home Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TLC Care at Home Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Jacqui

Jacqui Jackson

Job Title: Registered Manager

Joined: 2013

Jacqui is a Director and the Registered Manager here at TLC Care at Home. It's Jacqui's passion that has driven TLC to be recognised by the Care Quality Commission (CQC) as overall 'OUTSTANDING', something the whole team are extremely proud of because it puts TLC in the top 3% of all England registered care providers.


Tracey

Tracey Lehner

Job Title: Field Manager

Joined: 2013

Tracey is a Director and Field Manager. She has spent over 20 years in care and has an absolute passion for delivering a first-class service to all. She holds a Level 5 Diploma in Adult Health and Social Care and she is also a trainer and Mentor. Her primary role is to meet and greet new clients and build a person-centred care plan so that every client has a choice about their care requirements.


Peter

Peter Jackson

Job Title: Training Manager

Joined: 2015

Peter is a Director and the Training Manager and whose qualifications include Level 5 Diploma in Adult Health and Social Care, Level 3 in Education and Training (QCF) and he delivers the People Moving Moving and Handling, Safeguarding, Health and Safety courses as well as the Care Certificate. TLC Care at Home actively encourages all carer's to achieve a minimum of NVQ Level 2 in Adult Health and Social Care. Training is a key part of TLC Care at Home's success in achieving an overall CQC award of 'Outstanding'.


Frequently Asked Questions about TLC Care at Home Ltd

What Type of Services does TLC Care at Home Ltd offer?

TLC Care at Home Ltd offers Home Care.

How many Carers does TLC Care at Home Ltd employ?

TLC Care at Home Ltd employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TLC Care at Home Ltd to verify any information. View our terms and conditions. TLC Care at Home Ltd has a Platinum Service – more info.