Your Quality Care Services (Burgess Hill)

Gradwell Park, Chase House, 18 Gradwell End, South Chailey, Lewes BN8 4FP
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16 Reviews
  • Your Quality Care Services (Burgess Hill), Lewes
Your Quality Care Services Ltd provides services to people with a range of health needs and disabilities. The focus is to provide high quality care services to clients within the comfort of their own home.

Highly trained, professional and dedicated carers ensure all clients receive the very best support which has been tailored to their individual needs and choices allowing them to remain as independent as possible whilst focusing on maintaining their health and wellbeing.

Clients always receive the care they need, never rushed with flexible care packages from 30 minute visits, once or several times a day to 24hours or live in care.

The family run business was created by experienced and dedicated managers who continue to uphold its values and vision.

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Care Provided by Your Quality Care Services (Burgess Hill)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Linda Cave (Registered Manager)

Funding & Fees Guide for Your Quality Care Services (Burgess Hill)

  • Prices

  • £19.95 - £39.90 per hour

Your Quality Care Services (Burgess Hill) Reviews (16)

Over all time Your Quality Care Services (Burgess Hill) has 16 reviews.

Overall Experience

  • 13
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from J B (Wife of Client) assisted by family/friend published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was delighted at the respect and care given to my husband. At a difficult time, I was comforted to see people who did not know either of us treat a dying man with such gentleness. It really reassured me. Thank you.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you for writing this review at such a difficult time. It was a pleasure to provide the care for your husband, all staff involved in your husband's care will greatly appreciate your kind comments.


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Review from J G (Husband of Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was always going to be a short term role and emotional circumstances. There would be no 'second chance'. The first telephone contact and visit inspired confidence. The care was considerate, experienced and dignified. We never felt that our precious time or intimacy was compromised. With your support,
we are grateful for those last days together.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a kind review. Your comments will be passed to all those involved in the care of your wife.


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Review from B A (Wife of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care and support they give us. A lovely and caring team of girls. The manager is always there for us to contact and sort out any problems or concerns we both have. We took a carer to Jersey last year for a week. I had a lovely rest while she took care of everything.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your thoughtful review. Your kind comments will be shared with all staff involved with your husbands care.


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Review from Rosemary S (Wife of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well cared for by all the staff, treated with respect and dignity. We could not have had better help.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a thoughtful review. Your comments will be passed on to all staff involved.


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Review from Pat C (Daughter of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is excellent, very professional and caring staff.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a thoughtful review. We will ensure your comments are shared with staff.


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Review from K C (Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is excellent. They are kind and caring. Nothing is too much trouble for them. In these difficult times, they put on complete PPE before entering and have hand sanitizers as well. I have been using them since March 2020. So pleased I chose them.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to add this review. Your kind comments will be passed on to all staff involved in your care.


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Review from C B (Son of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are great and do their job. I couldn't ask for any better.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a positive review. Your feedback will be given to staff.


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Review from J W (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only fault that I have is that visiting times are so irregular that we can't plan our lives as we wish.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a review. All comments are taken seriously, therefore we will look in to the issue you have raised so that it can be resolved as quickly as possible.


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Review from C S (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find them friendly, accomodating with plenty of common sense. very flexible and able to anticipate needs. very pleased with them.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you for taking the time to write such a positive review, we are very pleased to hear you are happy with the care received and getting value for money.


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Review from M C (Wife of Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient reliable, caring sensitive, very friendly, able and conscientious. Nothing is too much trouble for them. Amenable on the spot at all times.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your positive review. We truly value all comments and are proud to see we are on point in all aspects of your husband's care.


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Review from P C (Client) assisted by family/friend published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel cared for and this is because they care for and value their staff.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write such a positive review, we really value all feedback. All staff involved in your care will be informed of your appreciation.


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Review from M C (Wife of Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Needed help after my husband was discharged from hospital. Your Quality care took over from Rapid Response service. Very pleased great relief to rely on professional, reliable and friendly service.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a review, your comments will be passed on to the care team.


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Review from S W (Daughter of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that have looked after my dad has been excellent, they take really good care of him in every way and he likes all the carers.
If there are any problems they always let me know.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write such a positive review. We really value all comments that we receive. We will inform the staff team involved in your appreciation.


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Review from Linda B (Client) assisted by family/friend published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I've received has been brilliant.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your positive feedback and taking the time to show your appreciation.


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Review from David D (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Quality Care have been an absolute godsend helping with my parents. Their help enabled my parents to continue living independently for another year. We found them extremely helpful, very caring, reliable and willing to go the extra mile when a crisis demanded. They would phone if they were worried
about one of the parents and we were confident that the parents were being cared for. Your Quality Care restored our parent's dignity. They were brilliant and I have absolutely no hesitation in recommending their services.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Burgess Hill)

Thank you for your very kind words. We will make sure that the staff know what you have said.


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Review from Penny B (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Quality Care have been absolutely fantastic and we (the children of elderly parents) would not have managed the last few months of them living independently without the dedication and care of Your Quality Care. Your Quality Care have gone over and beyond what we ever expected when we signed the
company up to look after the needs of our parents. For instance, when my mother was taken ill, they phoned me to say they were worried about her and had phoned an ambulance. They then waited with my mother until past midnight until I managed to get there, keeping in touch with the ambulance service to let them know that my mother was now high risk. Your Quality Care stepped up the very same day when my parents eating arrangements had to change, with no notice given, and resolved what would have been a crisis. Your Quality Care have returned clothing for exchange, have taken them to the dentist and have alerted us to changes in health. They have been, in a word, brilliant.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Burgess Hill)

Thank you so much for your review. It is very much appreciated and we will let the staff know.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Your Quality Care Services (Burgess Hill)

What Type of Services does Your Quality Care Services (Burgess Hill) offer?

Your Quality Care Services (Burgess Hill) offers Home Care.

How many Carers does Your Quality Care Services (Burgess Hill) employ?

Your Quality Care Services (Burgess Hill) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Quality Care Services (Burgess Hill) to verify any information. View our terms and conditions. Your Quality Care Services (Burgess Hill) has a Platinum Service – more info.