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Highland Care UK Ltd has a Review Score of 3.3 (3.333) out of 10, based on 1 reviews in the last 2 years. Over all time Highland Care UK Ltd has 2 reviews.
Review from D S (Daughter of Client) published on 5 July 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K M (Client) published on 22 February 2022
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Tutu Idris, Responsible Person at Highland Care UK Ltd
We commenced service for K M on Christmas day and our senior carer attended to him. She found out what his needs are and carried out tasks to a high standard. This was to reduce the number of human contacts K M has due to Covid19 however, the office and our senior carer spoke to him on a daily basis to ask what his requirements were. We as an agency have gone above and beyond in order to satisfy K M. On multiple occasions, K M has called, whilst the carer was on call, in order to extend the time as he wanted additional tasks to be done. We even carried out tasks for his family members just to make him happy. When the restrictions were relaxed, the manager did go out to carry out a risk assessment for K M and sat down with him to know what is expectations were from us as an agency. We have all our clients best interests and carers called us daily to update us on K M care support and informed us of his well-being. Our carers supported K M with activities indoors and outdoors.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 3.3 (3.333) out of 10 for Highland Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.333 for Highland Care UK Ltd is calculated as follows: ( (2 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 3.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Highland Care UK Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Sep 2017
Caring
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Well-led
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