Up 24 Seven Services Ltd

The Old Courthouse, 18-20 St Peters Churchyard, Derby DE1 1NN
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9.0 5 Reviews
  • Up 24 Seven Services Ltd, Derby
Up 24 Seven Services provides home care to people who require care and support in their own homes. Homecare services are person-centred and focus on the needs of individuals.

Home care services include:

*Day care.
*Overnight care.
*Dementia care.
*Live-in care.
*Respite care.
*Palliative care.

The team supports people with disabilities and people recovering from an injury.

The trained staff offer people support in the comfort of their home with dignity and respect.

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Care Provided by Up 24 Seven Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • UP 24 Seven Services Ltd
  • Person in charge
  • Lilian Kulaya-Urassa (Manager)

Funding & Fees Guide for Up 24 Seven Services Ltd

  • Prices

  • Days, Evenings, Weekends and Bank Holidays is £18.60
    Sleep in 10pm-7am per night £96.93
    Live in Care per week £1649.16

Up 24 Seven Services Ltd Reviews (5)

9.0

Up 24 Seven Services Ltd has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years. Over all time Up 24 Seven Services Ltd has 5 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 1

Date Published

5
0
1
4
1

Review from Patricia A (Friend of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact, Up 24 Seven responded and provided all the support that was required immediately, which was at very short notice. Throughout the following 5-6 weeks of 4 times-a-day care, all staff treated my friend with the utmost respect and humility, even providing additional daytime
and nighttime sits when needed.
They were available if I had any concerns or requests and responded with pleasure, nothing was too much trouble. The carers would contact me directly if they needed any further supplies of juice or yoghurts and even suggested ice cream to try to encourage her to take fluids and some food. I felt they were very much involved in her needs and making her remaining time as comfortable and positive as possible. I would recommend Up 24 Seven in a heartbeat! Thank you all.

Reply from Lilian Kulaya-Urassa, Manager at Up 24 Seven Services Ltd

We appreciate the positive comments. We will endeavour to continue providing excellent service to our clients. All the best!


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Review from Muriel A (Client) assisted by family/friend published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are polite, caring and efficient. They are all able to follow instructions and learn to do things they are unfamiliar with when cooking etc. All ask how I am and what I want to eat and clean up after themselves.

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Review from Linda B (Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having Up 24 Seven Services Ltd as my care provider I have nothing but praise for the care they provide. The staff are so easy to get on with, so polite and professional in everything they do as carers they really lift my spirits.

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Review from Garry R (Son of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write as the son of my mother for whom you provided morning and evening care services up to the point of her death in June 2023. The service was provided for approximately three months and throughout was quite outstanding. All the teams who provided care to my mother were highly professional, empathetic,
very caring and made a real and positive contribution to her quality of life in her final months. We could not have done without your help and I want to formally record my deepest thanks and admiration to the teams who helped Mum during her final weeks.

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Review from S D (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We only used this service twice for my terminally ill mother and then cancelled. The carers let themselves in the wrong houses (twice) before they came to the correct address frightening one elderly resident. They treated my mother like they hadn’t cared for anyone before and left her naked on the bed
not showing her any respect or dignity.
I’ve scored this company one star as it’s not possible to rate it any lower. Shocking and should be avoided in my opinion.

Reply from Lilian Kulaya-Urassa, Manager at Up 24 Seven Services Ltd

We are sorry you had a negative experience with us. It is really difficult to measure our company with only two calls. We wish we were allowed time to correct this, however, we appreciate your feedback and we are taking each comment made on board to improve ourselves. Furthermore, it is a shame the
maps app led carers to the wrong address and the resident had her door open. We wish you all the best! Thanks.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Up 24 Seven Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Up 24 Seven Services Ltd is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Up 24 Seven Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Up 24 Seven Services Ltd

What Type of Services does Up 24 Seven Services Ltd offer?

Up 24 Seven Services Ltd offers Home Care.

How many Carers does Up 24 Seven Services Ltd employ?

Up 24 Seven Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Up 24 Seven Services Ltd to verify any information. View our terms and conditions. Up 24 Seven Services Ltd has a Platinum Service – more info.