Majestic Care North West Ltd

Office 3, Business First Centre, Empire Way, Burnley BB12 6HH
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1.0 2 Reviews
  • Majestic Care North West Ltd, Burnley
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Show Majestic Care North West Ltd on the Map

Care Provided by Majestic Care North West Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Majestic Care Northwest Ltd
  • Person in charge
  • Laura Mustard (Registered Manager)
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Majestic Care North West Ltd Reviews (2)

1.0

Majestic Care North West Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Majestic Care North West Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
0
1
1

Review from Christopher S (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was diagnosed with terminal cancer and Majestic was awarded the contract to provide care overnight via the NHS FastTrack. The first night on 14/03/23 a young carer arrived. In the morning I saw that the commode had not been emptied after numerous uses which I emptied myself. I contacted the
company who arranged for another carer to attend. I decided to install a camera for the next night which captured my mother being left alone and desperately banging her commode for help. The carer was nowhere to be seen. The carer was later heard to say that she had been watching a film on her iPad in the bedroom with headphones but it is my belief that she had left the address. I reported the matter to the CQC and received a contemptuous email from the Managing Director who dismissed my complaint, victim blamed my vulnerable mother and recommended installing a baby monitor. The complaint has still not been resolved. Do not leave your loved ones in the care of this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laura L (Mother of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the greatest of thanks for all you have done. Your kindness and care have been much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Majestic Care North West Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Majestic Care North West Ltd is calculated as follows: ( (5 Very Poors x 1) ) ÷ 5 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Majestic Care North West Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Majestic Care North West Ltd

What Type of Services does Majestic Care North West Ltd offer?

Majestic Care North West Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Majestic Care North West Ltd to verify any information. View our terms and conditions. Majestic Care North West Ltd has a Basic Service – more info.