Pearl Home Care Ltd

166 Barnsley Road, Cudworth, Barnsley S72 8UT
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9.9 30 Reviews
  • Pearl Home Care Ltd, Barnsley
Pearl Home Care Ltd offers home care services for people living in Barnsley, Sheffield, Doncaster and across South Yorkshire.

Their services are wide ranging, allowing the team of care professionals to deliver flexible and bespoke care and support that reflects the unique needs of each individual. Whether you are looking for short visits or live-in care, the team can help with personal care, support with medication, tracheotomy care as well as much more.

To find out more about the services offered, please get in touch with the team.

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Care Provided by Pearl Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Companionship
  • Dementia
  • Healthcare Assistant
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pearl Home Care Ltd
  • Person in charge
  • Pearl Chitongo (Manager)

Pearl Home Care Ltd Reviews (30)

Total of 30, showing 1-20
9.9

Pearl Home Care Ltd has a Review Score of 9.9 (9.859) out of 10, based on 27 reviews in the last 2 years. Over all time Pearl Home Care Ltd has 30 reviews.

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Review from Amy O (Mother of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two of my children use Pearl Home Care service. Their personal assistants are always very friendly and are amazing with my children. They always come home with a big smile as they've had fun are happy with their time out. They go above and beyond for my children. I would recommend their services to
anyone.

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Review from S F (Grandmother of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the honour to have fantastic support from the manager and her fantastic kind-hearted staff, my grandchildren are both autistic with complex needs and in school holidays they have been my support, the kids are always excited to go out with them, they go all over, the kids are always happy,
I always get lots of photos of their day, they now feel like family, I can't recommend them enough, just the best.

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Review from A C (Guardian of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service, punctual most of the time, carers are willing to try any activity the client wants, bike rides, magnet fishing, pool etc, we have good continuity, we have the same carers between two men, the agency have been able to accommodate any change of time and date, I can't fault the
admin staff, my only problem is the language barrier, some of the carers' English is not good, this is a problem for children with additional needs, they find situations hard enough without adding to problems with language problems.

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Review from C C (Mother of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant service and fantastic staff who really understand my daughter and her needs and very friendly staff who are always willing to take the time for you to talk about what my daughter is like and needs are met, thank you to all staff.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you so much for your positive feedback and we will share this with staff to improve our service.


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Review from K D (Daughter of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always helpful and chatty. Very respectful of Mum's property and leave it tidy. Always on time.
Mum loves seeing them and she feels like they are part of an extended family.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you so much for your continued support and we will feedback to staff.


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Review from Jeannette V (Mother of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would really like to praise the carers. They are really good with him. Helping him to learn certain life skills whilst out is amazing.
When they arrive home he is really chatty with them and this is lovely to see and hear. Thank you everyone.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you soo much for your feedback, greatly appreciated and will feedback to staff.


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Review from T W (Son of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always prompt, proffessional, polite and patience with Mother.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your feedback and will share it with the staff.


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Review from Valerie R (Sister of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, caring staff, nothing is too much trouble, 10 out of 10 in all areas of care. My brother has dementia and although difficult at times, they are very understanding of the situation. I have no hesitation in recommending them, we have had Pearl Home Care carers nearly three years now.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you so much for your feedback and support for the past three years, we will share this with staff.


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Review from Nichola G (Mother of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful with my son, they do their best to support him and do the things he would like to do, they make him feel comfortable and relaxed and he enjoys his time with them. Good service.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you so much for the feedback, will share with the team.


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Review from C F (Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They are very friendly and accommodating to work around when you need their help. Carers listen well when they need to change how they do things. They are also very easy to talk to and willing to have a chat whilst on their call out. Would recommend to anyone needing a carer

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your feedback, it means a lot to us and helps us develop.


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Review from Darren S (Son of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute commitment to the client, always happy, engaging, considerate, never create a feeling of having to rush: Mum and Dad are more than happy with the standard of care that is being delivered.
Excellent communication and easy to deal with, I know I can trust the manager to just get on with things
whilst I manage other services and utilities for my parents.
I can not recommend them enough!

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you very much for your feedback and will feedback to staff.


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Review from A R (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and was forgetting to take her medication. Contacted several care providers advising them of Mum's needs. Pearl was the only one who wanted to meet us to discuss what care was needed. Her lovely ladies come in every morning just to give Mum her tablets. Very happy with the service.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your feedback we greatly appreciate you and your feedback.


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Review from Sandra H (Daughter-in-law of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff and management. Mum loves them and sees them as friends. Always on hand to offer support and flexibility on days or times that need changing. Mum says she sees them as friends. Highly recommend.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your feedback and trusting us with your mother's care.


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Review from Lorraine S (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pearl Home Care carers go to assist my mum 4 times a day. The carers are all very professional and caring. My mum was very nervous about having carers because she is a very private person but the carers have been very friendly and compassionate towards her and now she has a very good relationship with
them she looks forward to them coming.
Thank you all so much.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your feedback and we will feedback to the staff. It's our pleasure to be of service.


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Review from Tony T (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have multiple complex care needs and have struggled to find care to cover until I employed Pearl Home Care. The carers are fantastic, all my care needs are covered and my life has been enhanced by their services. I would recommend them to anyone.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you very much for your feedback; we value your feedback as it helps us improve every day.


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Review from Sarah D (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having home care services for a couple of months now.
She has a regular carer every morning.
Her regular carer is a very polite, respectful and professional young lady, nothing is too much trouble. Her manner with Mum is lovely to see and Mum is always chatting away with her and looks
forward to her visits in the morning, Mum feels very relaxed and comfortable with her carer and I think this is very important for her continuity of care.
When I've had reason to contact the office, the staff have always been polite and very helpful with any concerns.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you so much for your feedback; we value your feedback as it helps us improve.


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Review from J O (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care being provided for Mum since her stay in hospital. The carers turn up on time, are all friendly and efficient and so exactly what Mum wants them to do. It gives the family peace of mind to know that Mum is up and dressed and ready for the day.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you very much for your feedback which motivates our staff and helps us improve our service.


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Review from K C (Daughter of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers to be professional in their work. They work well as a team and are respectful in the care of my mother. They interact with my mother and she looks forward to their visits.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for the positive feedback which has been shared with the staff, we value your feedback as they motivate and helps us improve our service.


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Review from Charles B (Nephew of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the management and carers have been very helpful in all aspects of care given to my uncle. Very professional in their attitude and work ethic when dealing with the care requested.
I would recommend this company to others in need of a care package.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your positive feedback and kind words of appreciation. This means a lot to our staff.


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Review from Lindsey G (Granddaughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company started 2 weeks ago, caring morning and evening for my grandmother. They have been caring and compassionate to her needs.
We are very satisfied with the overall care so far.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you very much for your feedback, we value your feedback, this motivates all of our staff.


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Pearl Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Pearl Home Care Ltd is calculated as follows: ( (134 Excellents x 5) + (22 Goods x 4) ) ÷ 156 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pearl Home Care Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Pearl Chitongo

Job Title: Director

Joined: 2017

Pearl is the founder and Director for Pearl Home care Ltd.


Frequently Asked Questions about Pearl Home Care Ltd

What Type of Services does Pearl Home Care Ltd offer?

Pearl Home Care Ltd offers Home Care & Nursing Care.

How many Carers does Pearl Home Care Ltd employ?

Pearl Home Care Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pearl Home Care Ltd to verify any information. View our terms and conditions. Pearl Home Care Ltd has a Platinum Service – more info.