Pearl Home Care Ltd

166 Barnsley Road, Cudworth, Barnsley S72 8UT
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9.9 30 Reviews
  • Pearl Home Care Ltd, Barnsley
Pearl Home Care Ltd offers home care services for people living in Barnsley, Sheffield, Doncaster and across South Yorkshire.

Their services are wide ranging, allowing the team of care professionals to deliver flexible and bespoke care and support that reflects the unique needs of each individual. Whether you are looking for short visits or live-in care, the team can help with personal care, support with medication, tracheotomy care as well as much more.

To find out more about the services offered, please get in touch with the team.

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Care Provided by Pearl Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Companionship
  • Dementia
  • Healthcare Assistant
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pearl Home Care Ltd
  • Person in charge
  • Pearl Chitongo (Manager)

Pearl Home Care Ltd Reviews (30)

Total of 30, showing 21-30
9.9

Pearl Home Care Ltd has a Review Score of 9.9 (9.859) out of 10, based on 27 reviews in the last 2 years. Over all time Pearl Home Care Ltd has 30 reviews.

Overall Experience

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  • 6
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Date Published

30
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9
27
3

Review from Louise H (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with carers, but would ideally stick to the same carers as my mam doesn't deal with changing and changes.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you very much for your kind words. We will try and keep same staff available, however, due to holidays and days off this is sometimes a challenge.


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Review from Linda D (Wife of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic home care company, my husband is definitely happy with the service they provide, nothing is too much trouble and all the carers are professional and friendly.
The owner is a great person and will do everything she can to help in any situation to make life easier. I’m so happy that
we got this company.
We love the respite that they can offer so that my husband doesn’t have to go into a home whilst I have some me time, I can go away happy in the knowledge that my husband is safe and well cared for.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Dear Linda,
Thank you very much for your kind words and appreciation. We value your feedback and will share it with the staff.


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Review from Louise M (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pearl Home Care went above and beyond to ensure my mum was cared for at home. They were reliable and the care and compassion shown by the carers was very reassuring at a difficult time in my mum's life. The ladies caring for Mum were respectful to her always, respected her home and always took their
shoes off. They took time to talk to Mum and were very knowledgeable on how to care for her. The manager was extremely helpful and went above and beyond to ensure Mum had emergency care, she kept us well-informed, was trustworthy and reliable. I would highly recommend this service for your loved one to ensure they are treated with care, compassion and dignity.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Dear Louise, thank you very much for your positive feedback, it means a lot for the carers to be appreciated and motivates us all.


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Review from R C (Brother of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care they provide to be very good and would recommend them to anyone who needed a care company, they are very keen to help and they are always asking if they can do anything else because they say they have some spare time.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you soo much for your your kind words. This motivates our staff.


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Review from Julianne P (Sister of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her ladies have been looking after my sister for 6 months so far and make up to 4 visits a day to check my sister is clean and fed. They do other things for her too which is brilliant and I’m so grateful Pearl Home Care took on this contract to care for my sister in her home. Thank you,
to you all.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for the positive feedback it helps us improve and motivate our staff.


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Review from Julie F (Niece of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been cared for by Pearl Home Care since March 2023. I am really impressed by the care given to my Aunt from the first visit. All her carers are very friendly and warm. They treat her with respect and my aunt tells me how gentle they are with her when moving her for washing and toileting.
They leave her house clean and tidy after every visit, her bed is made beautifully and nothing is too much trouble for them. I'm so happy that I chose this company. Thank you so much for everything

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Review from M M (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have met are helpful, kind and cheerful. They treat my mother as a person rather than a 'job' they have to do. If ever I have a query or complaint about Mum's care, I only have to contact the manageress and she resolves it. I have only the highest praise for this lady's commitment and determination
to provide good quality home care for her service users.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you for your kind words, it is always our pleasure to be of service and it means a lot for the staff to get positive feedback for the work they do. We will always take on board any changes we need to make in order to improve our service.


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Review from M E (Client) assisted by family/friend published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is very caring and efficient. The carers are always polite and respectful. The service provided is always punctual and reliable. I would not hesitate to recommend this care provider to anyone. It feels reassuring to be in safe hands.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you, Michael, for your words of appreciation; this means a lot to us.


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Review from Wendy B (Daughter of Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of Mum being discharged from the hospital in August 2022, Pearl Home Care has been fantastic.
Care is personal, considerate, caring and thorough.
Mum has always been treated with care, respect, compassion and dignity.
Communication with the family has been excellent.
I highly recommend
Pearl, and this is an example of how all care providers should be.

Reply from Pearl Chitongo, Director at Pearl Home Care Ltd

Thank you, Wendy, for trusting us to look after your mum, and thank you for the kind words of appreciation.


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Review from M J (Client) assisted by family/friend published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treat mum with respect. They leave the home clean and tidy. All carers are very friendly and caring. Mum is really happy with the service.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Pearl Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Pearl Home Care Ltd is calculated as follows: ( (134 Excellents x 5) + (22 Goods x 4) ) ÷ 156 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pearl Home Care Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Pearl Chitongo

Job Title: Director

Joined: 2017

Pearl is the founder and Director for Pearl Home care Ltd.


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