Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 89 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

Care Provided by Alcedo Care Blackpool

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Dietician
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrea Woodruff (Care Manager)

Funding & Fees Guide for Alcedo Care Blackpool

  • Prices
  • From £34.00 per hour.


Total of 89, showing 1-20
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.890) out of 10, based on 22 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care you provide.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you on behalf of Alcedo Care Blackpool for your review. We are thankful for your feedback and are happy that we are able to support you and your family. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent, gentle and understanding. I have a lot of medical issues, and my carers know how to handle them. Alcedo Care is the best care company I have ever had. Thank you to the office staff.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your feedback. We are delighted to be able to support you and your independence. Thank you so much, Alcedo Care Blackpool Team.


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Overall Experience  Overall Experience 5.0 out of 5

My carers are very good and efficient with good communication and on time. No problems with the time they arrive. Always ask if they can do anything for me within the half hour. Excellent service.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your generous feedback and kind words. It is a great pleasure to be able to provide support to you and your family. Many Thanks, Alcedo Care Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

All staff and carers show my husband exceptional dignity and care. The office staff was very helpful on the phone.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for the lovely review. We appreciate your feedback and are happy we can make a difference by supporting your husband. Thank you from all the office team at Blackpool.


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Overall Experience  Overall Experience 4.0 out of 5

Very good. No worries.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. It is a pleasure to support you and your family at home. Warm regards - Alcedo Care Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

When the carers come to see me they do what I ask them to do they are so polite and friendly, we have a good chat and the carers and weekend staff are so good to me and they know what to do.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review, it is greatly appreciated. We are glad to support you and your family. Kind regards Alcedo Care Blackpool


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Overall Experience  Overall Experience 5.0 out of 5

A very reliable service.
Care staff very friendly.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. It is a pleasure to support you and your family. Warm regards from Alcedo Care Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

Like most people, it took me some time to admit that, after my discharge from hospital, I would need homecare, until I could get more independent, having been disabled since birth I valued my independence!
I needn’t have worried. Over time we have established a routine which suits us all. They have
become part of our extended family and bring a breath of fresh air when they visit.
The carers are very thoughtful and we have a bit of fun. They also do little jobs for my disabled husband.
The carers do all they can to get to me at the correct time but sometimes the rotas are difficult for them to keep to time.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your feedback. We are happy to support you with all of your needs. Thank you from the Blackpool Team.


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Overall Experience  Overall Experience 5.0 out of 5

Carers always reliable and company always reliable. Have had a carer for several years and she is great and very conscientious.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you for your lovely review! We are delighted that the care is reliable, Best Regards from the Blackpool Team


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Overall Experience  Overall Experience 4.0 out of 5

My son has received a very good level of care, with all staff being caring and attentive. There have been some issues with staff consistency however the team have always ensured they have explored as many options as possible to avoid disruption to us as a family. We have been supported by a fair few
agencies over the years but Alcedo have been the best by far and I feel extremely confident in their capabilities to give my son the care he deserves.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. We appreciate your feedback and are happy to support you and your family. Many Thanks, Alcedo Care Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

I feel safe leaving Dad with Alcedo carers. My dad is very happy with them all.
Very happy with the service provided. Outstanding care.

Reply from Michaela Allen, Care Manager at Alcedo Care Blackpool

Thank you so much for your 5* review. Alcedo Care Blackpool are proud to support you and your family. Many thanks, Michaela and the Blackpool Team.


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Overall Experience  Overall Experience 5.0 out of 5

Good service. Will do anything to help.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you so much for your five-star review! We are always happy to help. Kind regards, Rosie and the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company highly enough.
Until recently, my mum has always been very independent and was very reluctant to even consider the thought of having carers come into her home!
Any concerns were washed away following an initial consultation with the lovely staff member that came out
to see my mum.
This was followed by the most warm-natured and very considerate staff that went above and beyond to assist my mum and her individual needs.
In my mum's words, "They're like family members".
Having the reassurance of knowing my mum was taken care of in this manner meant that my family and I could continue to work with peace of mind, huge thanks to Alcedo Care.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you for such a lovely review. We are delighted to help support your mum to feel relaxed and comfortable in our care.
Kind regards, Rosie and the team at Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

Alcedo provides care to my 96-year-old father, who lives on his own. We have a detailed care plan in place and I can check that his needs have been met. As his needs evolve, the management are flexible and innovative in providing and increasing his support. The mechanics of the support management are
excellent. Fundamentally, care depends on the quality of carers. The team supporting my father have to know him and their care for him is exemplary. He is treated with dignity and provided with love. Thank you.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you David for a lovely review! we really appreciate it. Kind Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, professional staff, going the extra mile to facilitate my father's needs in an efficient and caring way. Everyone I have dealt with has been so friendly and supportive. I feel confident that my Dad is going to get the support he needs to live independently for as long as possible.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your lovely review. I'm pleased to hear we are able to support your father at a time when needed. I will pass on the feedback to the team. Kind regards, from the Blackpool team


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very supportive and friendly. They are very patient and no job is hard for them. They support me with washing and dressing my top half due to a shoulder operation in January. They wash my hair, assist with my shower, change my bed for me and do other jobs I cannot do myself. At the moment
they have a staff shortage due to holidays and sickness, so the times are various at the moment, but otherwise very good service. I would also like to thank the office staff too.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your review! We appreciate your understanding of visit times and slight variations. It is a pleasure to offer you a great service
Kind regards,
The manager and the team.


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Overall Experience  Overall Experience 5.0 out of 5

The carers sent to look after my wife was always on time, had a pleasant attitude, and were very attentive to her needs. Very willing to do anything to make her more at home.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for the lovely review. I'm glad Alcedo Care Blackpool could support your wife at a time when needed. Thank you from all the office staff.


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Overall Experience  Overall Experience 5.0 out of 5

The care given by the team was beyond amazing. How they calmed my nan on her bad days. The peace of mind they gave the family knowing she is being looked after to the highest standard and she also had a smile on her face when they had been around. The support given while my grandad was in hospital,
I can't give them thanks enough.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for the amazing feedback. I'm glad you are happy with the service provided by Alcedo Care and the carers who provide your nan with support. It's a pleasure to have your nan as a client. Thank you from all the team at Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

As we're new to having carers we have managed well with our live-in carer and myself doing this for two and a half years.
Things changed with Mum's condition and sadly after Dad's passing we needed extra help. Alcedo came highly recommended.
I have my own business and hear of problems with some care
companies so I was very worried about bringing carers in. But I'm very happy with my choice of Alcedo as my mum is my priority and I'm confident Mum is in good hands.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.


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Overall Experience  Overall Experience 5.0 out of 5

Alcedo came out to see us and explained everything to us about what care we would get. They were very nice when we met them, very polite and respectful to us. Since we started, the carers coming to the house are very polite, happy, funny, make conversation with you, respect us and our house. They go
above and beyond for us, they help anytime we need them, Alcedo staff are brilliant.
The office staff are brilliant, always there to help and to answer questions.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Alcedo Care Blackpool is calculated as follows: ( (114 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (8)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care Blackpool. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area/Registered Manager

Joined: 2022

My name is Lisa Floyd, I am the Area Manager for Alcedo Care Blackpool.


With a wealth of experience spanning over a decade in the health and social care sector, I have held diverse roles throughout my career, ranging from a healthcare assistant to a registered manager.


My educational journey led me to pursue and successfully complete both a foundation degree and a bachelor's degree in Health and Social Care from university.


As the manager, my primary responsibility is to facilitate and oversee compliance with the fundamental Standards across all regulated activities, sharing legal responsibilities with the provider.


Striving to exceed expectations, my focus while working at Alcedo Care is to ensure the delivery of a proficient and exceptional service to all our clients, thereby enriching the quality of their lives.


I'm proud to be a part of the Alcedo team.


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Andrea Woodruff

Job Title: Care Manager

Joined: 2024

I'm Andrea


Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.


Katie

Katie Smith

Job Title: Supported Living Supervisor

Joined: 2022

My name is Katie and I'm the supported Living House Supervisor for Alcedo Care Blackpool.


I have 14 years of experience working in adult social care and have worked in various different roles and settings. I have experience supporting adults who have learning disabilities and mental health, adults with complex care needs and elderly adults.


I have completed Level 4 in leadership and management and soon hope to start working towards Level 5 in health and social care.


I am passionate about providing person-centred care to all our clients and ensuring they have the best quality of life possible.


Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


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Tarryn Collier-Els

Job Title: Care Assessor

Joined: 2024

My name is Taryn


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Blackpool care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Blackpool area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.


Frequently Asked Questions about Alcedo Care Blackpool

What Type of Services does Alcedo Care Blackpool offer?

Alcedo Care Blackpool offers Home Care & Nursing Care.

How many Carers does Alcedo Care Blackpool employ?

Alcedo Care Blackpool employs 73 carers.