From £34.00 per hour.
Alcedo Care Blackpool has a Review Score of 9.9 (9.890) out of 10, based on 22 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 89 reviews.
Review from M A (Daughter of Client) published on 28 February 2025
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you on behalf of Alcedo Care Blackpool for your review. We are thankful for your feedback and are happy that we are able to support you and your family. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Client) published on 28 February 2025
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your feedback. We are delighted to be able to support you and your independence. Thank you so much, Alcedo Care Blackpool Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen W (Client) published on 11 November 2024
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your generous feedback and kind words. It is a great pleasure to be able to provide support to you and your family. Many Thanks, Alcedo Care Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Wife of Client) published on 30 September 2024
Submitted via Postal Card •
Report
Reply from Lisa Floyd, TBC at Alcedo Care Blackpool
Thank you for the lovely review. We appreciate your feedback and are happy we can make a difference by supporting your husband. Thank you from all the office team at Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Theresa D (Client) published on 24 May 2024
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your review. It is a pleasure to support you and your family at home. Warm regards - Alcedo Care Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marie E (Client) published on 15 May 2024
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your review, it is greatly appreciated. We are glad to support you and your family. Kind regards Alcedo Care Blackpool
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert W (Son of Client) published on 14 May 2024
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your review. It is a pleasure to support you and your family. Warm regards from Alcedo Care Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary S (Client) published on 6 March 2024
Submitted via Website •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your feedback. We are happy to support you with all of your needs. Thank you from the Blackpool Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M N (Client) published on 2 February 2024
Submitted via Postal Card •
Report
Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool
Thank you for your lovely review! We are delighted that the care is reliable, Best Regards from the Blackpool Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Mother of Client) published on 16 November 2023
Submitted via Postal Card •
Report
Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool
Thank you for your review. We appreciate your feedback and are happy to support you and your family. Many Thanks, Alcedo Care Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara M (Daughter of Client) published on 10 November 2023
Submitted via Postal Card •
Report
Reply from Michaela Allen, Care Manager at Alcedo Care Blackpool
Thank you so much for your 5* review. Alcedo Care Blackpool are proud to support you and your family. Many thanks, Michaela and the Blackpool Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter W (Husband of Client) published on 4 October 2023
Submitted via Postal Card •
Report
Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool
Thank you so much for your five-star review! We are always happy to help. Kind regards, Rosie and the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracy C (Daughter of Client) published on 4 October 2023
Submitted via Website •
Report
Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool
Thank you for such a lovely review. We are delighted to help support your mum to feel relaxed and comfortable in our care.
Kind regards, Rosie and the team at Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David C (Son of Client) published on 27 September 2023
Submitted via Postal Card •
Report
Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool
Thank you David for a lovely review! we really appreciate it. Kind Regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kay C (Daughter of Client) published on 7 September 2023
Submitted via Website •
Report
Reply from Lisa Floyd, TBC at Alcedo Care Blackpool
Thank you for your lovely review. I'm pleased to hear we are able to support your father at a time when needed. I will pass on the feedback to the team. Kind regards, from the Blackpool team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kristina H (Client) published on 17 July 2023
Submitted via Website •
Report
Reply from Lisa Floyd, TBC at Alcedo Care Blackpool
Thank you for your review! We appreciate your understanding of visit times and slight variations. It is a pleasure to offer you a great service
Kind regards,
The manager and the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Basil D (Husband of Client) published on 30 May 2023
Submitted via Postal Card •
Report
Reply from Lisa Floyd, TBC at Alcedo Care Blackpool
Thank you for the lovely review. I'm glad Alcedo Care Blackpool could support your wife at a time when needed. Thank you from all the office staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from X F (Grandson of Client) published on 17 May 2023
Submitted via Postal Card •
Report
Reply from Lisa Floyd at Alcedo Care Blackpool
Thank you for the amazing feedback. I'm glad you are happy with the service provided by Alcedo Care and the carers who provide your nan with support. It's a pleasure to have your nan as a client. Thank you from all the team at Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gail N (Daughter of Client) published on 16 May 2023
Submitted via Website •
Report
Reply from Lisa Floyd at Alcedo Care Blackpool
Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M R (Wife of Client) published on 16 May 2023
Submitted via Website •
Report
Reply from Lisa Floyd at Alcedo Care Blackpool
Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.890) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.890 for Alcedo Care Blackpool is calculated as follows: ( (114 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.89
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jul 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Operations Manager
Joined: 2021
My name is Victoria Leecy, I am the Operations Manager for Alcedo Care Blackpool. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.
Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.
I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.
Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.
Job Title: Area/Registered Manager
Joined: 2022
My name is Lisa Floyd, I am the Area Manager for Alcedo Care Blackpool.
With a wealth of experience spanning over a decade in the health and social care sector, I have held diverse roles throughout my career, ranging from a healthcare assistant to a registered manager.
My educational journey led me to pursue and successfully complete both a foundation degree and a bachelor's degree in Health and Social Care from university.
As the manager, my primary responsibility is to facilitate and oversee compliance with the fundamental Standards across all regulated activities, sharing legal responsibilities with the provider.
Striving to exceed expectations, my focus while working at Alcedo Care is to ensure the delivery of a proficient and exceptional service to all our clients, thereby enriching the quality of their lives.
I'm proud to be a part of the Alcedo team.
Job Title: Care Manager
Joined: 2024
I'm Andrea
Job Title: Deputy Manager
Joined: 2019
My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.
This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.
I love to help people and love listening to people's stories and tales of their lives.
I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.
My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.
I have since been promoted to deputy manager and I am so proud to be a part of the management team.
My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.
Job Title: Supported Living Supervisor
Joined: 2022
My name is Katie and I'm the supported Living House Supervisor for Alcedo Care Blackpool.
I have 14 years of experience working in adult social care and have worked in various different roles and settings. I have experience supporting adults who have learning disabilities and mental health, adults with complex care needs and elderly adults.
I have completed Level 4 in leadership and management and soon hope to start working towards Level 5 in health and social care.
I am passionate about providing person-centred care to all our clients and ensuring they have the best quality of life possible.
Job Title: Care Coordinator
Joined: 2024
My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.
Job Title: Care Assessor
Joined: 2024
My name is Taryn
Job Title: Recruiter
Joined: 2023
My name is Peter and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Blackpool care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.
I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Blackpool area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has a Platinum Service – more info.