Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 91 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

Show Alcedo Care Blackpool on the Map

Care Provided by Alcedo Care Blackpool

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Dietician
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrea Woodruff (Care Manager)

Funding & Fees Guide for Alcedo Care Blackpool

  • Prices

  • From £34.00 per hour.

Alcedo Care Blackpool Reviews (91)

Total of 91, showing 41-60
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.891) out of 10, based on 24 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 91 reviews.

Overall Experience

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Date Published

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Review from Gail E (Wife of Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all staff. My husband is treated with dignity and care. I have found all the staff to be very friendly and we are treated like a member of the family. I would thoroughly recommend Alcedo Care, the staff go above and beyond to assist us as much as they can.

Reply from Steve Sinnott, Care Manager at Alcedo Care Blackpool

Thank you for your great review, Gail. I will pass your comments on to the team!


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Review from G H (Client) assisted by family/friend published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is excellent. They are always professional at all times and always putting me at ease. Any problems that arise they always let my son know who sorts it out. They really do an excellent job on each visit.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely review.
Kind Regards
Vickie


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Review from M C (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Would recommend.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely review.
Kind Regards,
Victoria


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Review from S R (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 3 carers are lovely, reliable, and do anything for me.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you very much for your lovely review.


Kind regards
Vickie


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Review from D H (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to see all the amazing office staff smile.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you very much for your lovely review.


Kind regards
Vickie


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Review from M R (Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are very satisfied with the care and help we receive from Alcedo. The carers are also our friends now and any problems we have they are willing to sit and listen, being house-bound more or less, this is a great comfort. Being both poorly it's nice to be in our own home and knowing there
will be someone calling on us and reporting should we need you. Thank you very much.

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Review from Suzanne M (Daughter of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have bonded with Dad and genuinely seem to care about his wellbeing. They are helpful and kind, they are observant of any changes in Dad's welfare. They are always cheerful and brighten up Dad's day, they are a breath of fresh air. As we live in Manchester, it is hard to put your trust
in others to look after your loved ones, but we have faith that the carers have Dad's best interests at heart.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you very much for your lovely review. Kind regards.


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Review from Lesley W (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visit my mother daily, they are always polite and according to my mum they are 'like one of the family'. They carry out all tasks as required, are always smart, and have good communication skills.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you so much for your lovely response. Kind regards, Vickie.


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Review from Amanda T (Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers always support me with all my everyday needs, they assist me with my cleaning and social support and I love and enjoy the company of the carers.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you so much for your lovely response. Kind regards, Vickie.


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Review from Sheila H (Daughter-in-law of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have no idea how Dad would manage both physically and psychologically without the excellent care and support from his dedicated carers. He frequently tells us how ‘amazing and kind’ they all are. On any occasion we contact the office our calls are answered promptly and any enquiry or request
dealt with efficiently and professionally. Words cannot express our sincerest thanks.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you for your lovely response. Kind regards, Victoria.


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Review from Colin H (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and do an excellent job of looking after my dad on every visit, always polite and treating him with dignity, can't do enough for him. They are always talking to him and laughing with him on every visit which is great to see, I would highly recommend them.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you Colin for your lovely response, it is a pleasure. Kind regards, Vickie.


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Review from Gwyn T (Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care has been there for me since June 2021, they have helped me deal with my condition and have also supported my family. Nothing is too small for the carers and they go above and beyond. They have supported me to make the most of the time I have left. They also have the best night staff! Professional
but family feel.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank You so much for your lovely response. Kind Regards


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Review from Niall B (Son-in-law of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad came home from hospital, he was really apprehensive for the Carers to come. He had no need to worry as, on the very first visit, angels in blue arrived in the form of two truly wonderful members of staff. All the care Dad received was of a high and professional standard. We also want to send
special thanks to two other members of staff in particular. Their care and empathy shone through. Thank you once again to all you lovely people. Carry on doing what you do because what you do really makes a difference to all involved.

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Review from Carl R (Son of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and reliable very caring service trustworthy and love them all.
Carers are good at timekeeping.
Excellent service for when I was discharged from hospital package put into place very quickly. Emergency visits were put into place very quickly and efficiently.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely response.
Kind Regards
Vickie


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Review from Helen E (Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care has been there for me over the last 12 months. The carers are kind, friendly, caring and compassionate. They are also very respectful. They have helped me maintain my normal way of life which I am so grateful for. I couldn’t recommend this company enough.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your kind words.


Best Regards Vickie


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Review from James O (Son of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic service. Was amazed at how fast they were to react and assist with our needs. The impact of having a daily visit has helped improve morale and provided some respite for the whole family. Knowing that we can lean on Alcedo for more support removes a huge burden.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely response.


Kind Regards
Vickie


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Review from Patricia K (Wife of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has progressive MS needed emergency cover over the bank holiday weekend after a month's stay in hospital. The staff we came into contact with from Alcedo Care Blackpool, were very friendly, caring, and professional. The care given was of a high standard and they made my husband comfortable.
Thank you.

Reply from Victoria Leecy, Care Manager at Alcedo Care Blackpool

Thank you for the review, it was a pleasure to meet you. Best regards.


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Review from P C (Niece of Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say that most of the carers have been very pleasant and easy to talk to, I haven't met all of the carers yet. Some go out of their way to be extremely helpful. I would recommend one carer in particular to anyone, he is a very helpful, caring, and lovely person who has made a big difference to
help my Auntie settle back in her own surroundings.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you very much for your kind review. Best regards, Rosie and the Blackpool team.


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Review from Susan E (Daughter of Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care staff showed compassion towards my mother and gave her dignity on her final journey, and for their support given to me.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you very much for your kind review. Best regards, Rosie and the Blackpool team.


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Review from Hazel S (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum receives on her visits. She is happy and likes to chat with them.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you, Hazel, really appreciate your review! Best Regards.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Alcedo Care Blackpool is calculated as follows: ( (124 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (8)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care Blackpool. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area/Registered Manager

Joined: 2022

My name is Lisa Floyd, I am the Area Manager for Alcedo Care Blackpool.


With a wealth of experience spanning over a decade in the health and social care sector, I have held diverse roles throughout my career, ranging from a healthcare assistant to a registered manager.


My educational journey led me to pursue and successfully complete both a foundation degree and a bachelor's degree in Health and Social Care from university.


As the manager, my primary responsibility is to facilitate and oversee compliance with the fundamental Standards across all regulated activities, sharing legal responsibilities with the provider.


Striving to exceed expectations, my focus while working at Alcedo Care is to ensure the delivery of a proficient and exceptional service to all our clients, thereby enriching the quality of their lives.


I'm proud to be a part of the Alcedo team.


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Andrea Woodruff

Job Title: Care Manager

Joined: 2024

I'm Andrea


Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.


Katie

Katie Smith

Job Title: Supported Living Supervisor

Joined: 2022

My name is Katie and I'm the supported Living House Supervisor for Alcedo Care Blackpool.


I have 14 years of experience working in adult social care and have worked in various different roles and settings. I have experience supporting adults who have learning disabilities and mental health, adults with complex care needs and elderly adults.


I have completed Level 4 in leadership and management and soon hope to start working towards Level 5 in health and social care.


I am passionate about providing person-centred care to all our clients and ensuring they have the best quality of life possible.


Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


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Tarryn Collier-Els

Job Title: Care Assessor

Joined: 2024

My name is Taryn


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Blackpool care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Blackpool area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has a Platinum Service – more info.