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Review from Steve F (Son of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience

Never missed a visit to date and give me welcome relief to know my mum is being cared for when I am unavailable. They always try to ensure my mum is treated with respect and dignity which is important to her.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you for your review! We are pleased we are able to reassure you and provide quality care to mum. Best Regards Rosie and the team.

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Review from Patricia L (Daughter of Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

My dad is bed-bound, on oxygen, and on an end-of-life pathway. The staff at Alcedo are all extremely professional, caring, and friendly. They treat my dad with the dignity and respect he deserves, he having been a true gentleman all his life. I am currently living with him and my Mum, who has dementia,

and the staff are caring of me too, always willing to lend a hand with Mum in times of need. I have found the management team always very accommodating of our personal needs. I don't know how I would manage without the support of Alcedo Care, and I can't recommend them enough. Thank you.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you so much for your lovely review, it means a lot to us!

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Review from James P (Son-in-law of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

My mum has MND and needs complex care with her condition changing all the time. The manager at Alcedo Care is always happy to accommodate the needs of my mum. Previous to Alcedo Care we used 3 different care agencies. Alcedo Care are so professional and caring, even when things go wrong they're always

happy to sort this out and work out a better way to work. Every credit to all the carers involved in mum's care. Without the continuing support from the manager and her amazing team, I don't know as a family where we would be. Thanks again.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review. It's our pleasure to support mum and family. Please let us know if there is anything you need.

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Review from L W (Wife of Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience

Professional, caring, friendly not just to my husband but also to me. A shining beacon during a very dark time.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for taking the time to write us a review, should you need anything in the future please do not hesitate to let us know.

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Review from P M (Wife of Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience

My husband left hospital after a long stay. We had to adjust our home to accommodate the equipment required for him to be cared for at home. Alcedo Care was the homecare service. The carers were always pleasant and assisted my husband with his personal hygiene and getting dressed. They treated him with

dignity and that made him very comfortable. He soon bonded with them and enjoyed their company They soon recognised if he was not too well and would adjust their care to give him time to do things. I can't praise them enough for their commitment and professionalism. They are a credit to your service.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi. Thank you so much for taking the time to leave us a lovely review. Kind regards, Katie.

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Review from Kate J (Wife of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience

The care which my husband received was exemplary. He was cared for with kindness, gentleness and dignity. The care also was offered to me which I appreciated. The caring was given so promptly when I first rang you. So thank you so very much, his last days were as good as possible.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Kate, thank you so much for taking the time to write us a lovely review. It was our pleasure to care for you and your husband. If you need anything in the future please do let us know.

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Review from Zoe (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My mother returned from hospital to home 13th November 2020 during a long battle with cancer, having also contracted covid in hospital. The Alcedo team were absolutely fantastic, showing care and understanding to my sister and I but more importantly, gave my mum dignity in her final few days. I cannot

thank nor praise the team highly enough, they were amazing and made this most difficult time easier to deal with. Thank you so very much.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you so much for your lovely review. I am so glad we could support you all at this difficult time. If you need anything further in the future please do not hesitate to contact us.

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Review from Kenneth P (Husband of Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

Found carers very polite, smart, good to have a chat with. The service is brilliant. Can't thank you enough.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you Ken, for your review, it is much appreciated and a pleasure to support you both.

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Review from Marie L (Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience

We can't thank Alcedo Care enough for their help and support when I suddenly went downhill with terminal cancer. The minute we were fast-tracked they sent three carers a day (2 x half hours a day). My morning regular care has been outstanding, helping me wash, which I was most worried about. I've felt

comfortable and kept all my dignity. She is extremely patient and efficient at the same time for all the other tasks. The other team members are great too and all very punctual. I don't know how we would have coped without Alcedo. Thank you very much.

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Review from Ann S (Wife of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience

I have found all the carers to be efficient but patient with my husband, and I have appreciated all their support. It has been a pleasure to have them in my home helping me to care for my husband in his final weeks. It has been a comfort to know that I have been able to share with the carers any problems

that I have faced.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review and feedback on the care you have received.

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Review from Lindsey S (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience

My dad adored the three male carers they truly are amazing the whole team were amazing, they helped us through our hardest times even took time out of their day to ask if we were ok and need anything, they treated my dad like he was family to them and they truly are our heroes when needed the most,

always made my dad smile, giggle and they brought his life back his last days was made like he had the rest of his life, the team was fantastic and I truly miss them thank you so much for bringing hope life and happiness to my dad.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Lindsey, thank you so much for your lovely review. Your dad and his sense of humour were adored by everyone who met him. I hope you are all doing ok.

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Review from Quentin M (Son of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience

The staff at Alcedo are so kind and caring. They have looked after my Mum in the best way.
Frequently they have gone over and above what is required and for this, my daughter and I will be forever grateful.
They have always given her the best care and know her so well, always professional and very

caring. I had peace of mind in regards to my Mum because I was far from home and totally relied on Alcedo and the staff to provide her care.
They are an excellent company with fantastic staff and I would easily recommend them to anyone who needs care.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Quentin,
Thank you so much for your lovely review. It's our pleasure to care for your mum!

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Review from Tracey L (Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience

I have been a service user for the company for about 4 months now and feel this is the best company I have had! Carers have always treated me with amazing care and respect. They make me feel important while performing their duties. Carers go above and beyond to try and help/support me. They are very

encouraging and they fill me with confidence while I progress with my mobility. They are making my dream to get back baking a reality.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review Tracey. I can't wait to taste some of your yummy cakes and bakes!

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Review from Paul L (Son of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience

Staff very friendly very very caring have a good chat and banter with my mum. Staff always go the extra mile. Staff also sing to her and make her feel more comfortable. I couldn’t have found a better care agency.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Paul, thank you for your lovely review, I'm so pleased you and mum are happy with the services received.

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Review from Becky D (Granddaughter of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience

Your staff were very caring and compassionate towards my Nanna during her end of life care. The support your staff gave me and my family was first class and made our days much easier and helped us to care for my Nanna.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Becky, thank you for your review. I'm so glad the carers could support you as well as your nanna. Take care.

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Review from Annie C (Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience

I honestly couldn't do without my carers and I love the company. Everybody that I see goes the extra mile, they even sing and dance to me. I get little treats from being pampered to entertainment. My carers are caring and compassionately kind, I wouldn’t still be here today without them. They have given

me a new lease of life and helped me gain back my confidence. I am back up on my feet and enjoying what I have left of my life.

Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely feedback Annie, I'm so pleased you are happy with the service you are receiving. Keep enjoying life!

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Review from Julie O (Daughter of Client) published on 9 September 2020
Submitted via Website • Report

Overall Experience

I cannot thank the care team enough, they were exceptional in their care of my mum who was receiving palliative care. They treat her with dignity respect and kindness at every visit. My dad has Alzheimer’s and they treated him with absolute respect and taking time to chat to him. I will never forget

what this team did for my mum's last few days they were outstanding. They helped me become her daughter again for which I am so grateful. This package of care was 4 visits a day x2 carers with a set team, they were always on time and dressed in full uniform. There was an initial teething problem with the night sit service however the manager called - she was upfront and honest to say at that time she was unable to accommodate our requirements, which as a family helped us trust this company. They also supported my family through this very sad time. I will need care for my dad in the near future and will certainly make this company my first call.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

It was a pleasure to support your mother, father and family. The carers will miss seeing you all. Thank you for your review. Look forward to hearing from you soon. Best regards, Rosie.

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Review from J M (Daughter of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Alcedo carers started to care for our mother on discharge from hospital, our mother had been in hospital on lockdown for 6 weeks and we wanted her home on the palliative care pathway. Alcedo come four times a day and overnight to care for our mother. We as a family are so happy and appreciative of the

wonderful care that is provided. My mother is always treated with kindness, respect and dignity by professional, friendly staff. Thank you - you are all outstanding.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you so much for your kind review. Caring for your mother is a pleasure.
Kind regards,
Rosie.

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Review from Marilyn H (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience

I am impressed with the level of care, and I feel safe when I am in the company of the carer. I feel that they really do care. I would recommend this service to anyone who needs this particular level of care. I love the girls.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you Marilyn, your kind review is very much appreciated. Thank you for taking part in our recent social inclusion activities. Keep smiling. Regards, Rosie.

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Review from Janette K (Daughter-in-law of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience

We were given the contact details of this care company when we were struggling to find a company that covered Elswick & Great Ecclestone area. We needed care for my mother-in-law who has Alzheimer's and needed daily help.
They quickly arranged a meeting with the client and my husband to assess what

our requirements were.
They were professional and caring and very down to earth.
They were clear and upfront with charges and gave us contact details and a contract to read through. They were able to start almost immediately and all the staff who attended my mother-in-law were pleasant, smart and in uniform and interacted with her very well even though she can be very difficult to deal with.
I can highly recommend them.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you for your excellent review Janette. We really appreciate it. Best regards, Rosie.

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Total of 91, showing 61-80

Meet the Team (8)

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care Blackpool. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.

Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.

I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.

Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.

Lisa Floyd

Job Title: Area/Registered Manager

Joined: 2022

My name is Lisa Floyd, I am the Area Manager for Alcedo Care Blackpool.

With a wealth of experience spanning over a decade in the health and social care sector, I have held diverse roles throughout my career, ranging from a healthcare assistant to a registered manager.

My educational journey led me to pursue and successfully complete both a foundation degree and a bachelor's degree in Health and Social Care from university.

As the manager, my primary responsibility is to facilitate and oversee compliance with the fundamental Standards across all regulated activities, sharing legal responsibilities with the provider.

Striving to exceed expectations, my focus while working at Alcedo Care is to ensure the delivery of a proficient and exceptional service to all our clients, thereby enriching the quality of their lives.

I'm proud to be a part of the Alcedo team.

Andrea Woodruff

Job Title: Care Manager

Joined: 2024

I'm Andrea

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.

This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.

I love to help people and love listening to people's stories and tales of their lives.

I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.

My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.

I have since been promoted to deputy manager and I am so proud to be a part of the management team.

My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.

Katie Smith

Job Title: Supported Living Supervisor

Joined: 2022

My name is Katie and I'm the supported Living House Supervisor for Alcedo Care Blackpool.

I have 14 years of experience working in adult social care and have worked in various different roles and settings. I have experience supporting adults who have learning disabilities and mental health, adults with complex care needs and elderly adults.

I have completed Level 4 in leadership and management and soon hope to start working towards Level 5 in health and social care.

I am passionate about providing person-centred care to all our clients and ensuring they have the best quality of life possible.

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

Tarryn Collier-Els

Job Title: Care Assessor

Joined: 2024

My name is Taryn

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Blackpool care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Blackpool area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.

Alcedo Care Blackpool

Care Provided by Alcedo Care Blackpool

Good to Know

Funding & Fees Guide for Alcedo Care Blackpool

Alcedo Care Blackpool Reviews (91)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (1)