Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 91 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

Care Provided by Alcedo Care Blackpool

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Dietician
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrea Woodruff (Care Manager)

Funding & Fees Guide for Alcedo Care Blackpool

  • Prices
  • From £34.00 per hour.


Total of 91, showing 81-91
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.891) out of 10, based on 24 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 91 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Our answer to the ratings reiterate our feelings about Alcedo Care.
They have always been efficient, professional and friendly in their care.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you Peter- I really appreciate your ratings and review!
Stay Safe.


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Overall Experience  Overall Experience 5.0 out of 5

I am happy with all aspects of the work they do.
The carers are very helpful and considerate towards my mum's needs.

Reply from Rosie Caunt at Alcedo Care Blackpool

Thank you for your excellent review, Stuart. Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Me and my family cannot praise the care and dedication and compassion all your carers gave my husband during his recent battle with cancer and end of life care, more highly. Their care for the whole family, not only my husband, was exemplary. We cannot find words to explain how grateful we were to have
found this company and in particular the people we met. (If there were more people like your staff in the world it would be a much better place)
I can and will only highly recommend your company and staff. Thank you all.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you for your kind words of appreciation.
Kind Regards.


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Overall Experience  Overall Experience 5.0 out of 5

The service I have received this week has been amazing, I couldn't ask for a better care agency. I was greeted by the manager who was lovely and bubbly, she listened attentively to my needs and introduced me to the carer I would be having. Because I suffer chronic anxiety I was given the same carer
all week. My carer was absolutely brilliant I was treated with dignity and respect at all times, we had fun and laughed non stop. I was supported to go to my best friend's wedding and we had a fantastic day. My carer was one of the best I've ever had and the best care company I've used. I'm very happy and will be using them again in my next stay in October. Thank you for everything and would definitely recommend Kate plus.

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Overall Experience  Overall Experience 5.0 out of 5

My carers always go the extra mile and nothing is too much for them. I really enjoy them visiting my home and their pleasant company.

Reply from Rosie Caunt at Alcedo Care Blackpool

Hi
Thank you for your kind review- I will certainly pass on to the carers.
Best Regards, Rosie


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Overall Experience  Overall Experience 5.0 out of 5

I was only involved with Kare Plus for one week but during that time I have nothing but praise for everyone I and my father came into contact with. I was spoken to respectfully and involved in decisions regarding my father's care. Everyone who came to care for my father treated him with kindness and
compassion. He was treated with dignity and respect and I cannot thank everyone enough for what they did during this difficult time.

Reply from Rosie Caunt at Alcedo Care Blackpool

Hi Rachel, Thank you so much for your kind review, it was a true pleasure meeting your father and ensuring he was happy in the latter stages of his wonderful life.
Take care, Rosie (and all the carers)


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Overall Experience  Overall Experience 4.0 out of 5

My experience with Kare Plus Blackpool has so far been a very good one, with great kindness shown.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my 92-year-old dad has received from Kare Plus since it started on the 15/10/18. He looks forward to the 4 visits he gets a day and each person visiting has been kind, thoughtful, respectful and cannot do enough for my dad. I can get the timesheets sent to me by email which
is good and any time I need to drop them an email its picked up and answered in a very short space of time. Kare Plus is a brilliant service and I have recommended them already to friends who have elderly relatives.

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Overall Experience  Overall Experience 5.0 out of 5

Kare Plus have the most professional and caring staff you could ever wish for. In the four weeks Mum had left at home, the carers treated her with such love and dignity. This made the upsetting and worrying time for the family much easier. Kare Plus staff really cared and became her friends. They treated
Mum very gently and talked to her and not at her.
Mum had so many laughs with the carers which was so nice to hear.
I would like to thank you all so very, very much for making a painful time for us bearable.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care. Good time keeping, helpful, friendly, lively staff. Cost-effective care package.

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Overall Experience  Overall Experience 5.0 out of 5

Great company. Great carers. Nice staff. Very polite and helpful. Great service.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Alcedo Care Blackpool is calculated as follows: ( (124 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (8)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care Blackpool. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area/Registered Manager

Joined: 2022

My name is Lisa Floyd, I am the Area Manager for Alcedo Care Blackpool.


With a wealth of experience spanning over a decade in the health and social care sector, I have held diverse roles throughout my career, ranging from a healthcare assistant to a registered manager.


My educational journey led me to pursue and successfully complete both a foundation degree and a bachelor's degree in Health and Social Care from university.


As the manager, my primary responsibility is to facilitate and oversee compliance with the fundamental Standards across all regulated activities, sharing legal responsibilities with the provider.


Striving to exceed expectations, my focus while working at Alcedo Care is to ensure the delivery of a proficient and exceptional service to all our clients, thereby enriching the quality of their lives.


I'm proud to be a part of the Alcedo team.


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Andrea Woodruff

Job Title: Care Manager

Joined: 2024

I'm Andrea


Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.


Katie

Katie Smith

Job Title: Supported Living Supervisor

Joined: 2022

My name is Katie and I'm the supported Living House Supervisor for Alcedo Care Blackpool.


I have 14 years of experience working in adult social care and have worked in various different roles and settings. I have experience supporting adults who have learning disabilities and mental health, adults with complex care needs and elderly adults.


I have completed Level 4 in leadership and management and soon hope to start working towards Level 5 in health and social care.


I am passionate about providing person-centred care to all our clients and ensuring they have the best quality of life possible.


Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


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Tarryn Collier-Els

Job Title: Care Assessor

Joined: 2024

My name is Taryn


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Blackpool care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Blackpool area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.